2025-05-16Procurement - Presystem municipal property fees, 2025 (Ålesund kommune)
The contracting authority would like to use this procurement to enter into a contract with a tenderer for a pre-system for municipal fees, property taxes and property fees. The foresystem shall be a total system and include systems/modules for handling the following invoice basis for municipal services: Water and sewage fees with water meters. Water and sewage fees without water meters. Waste management fees from Attvin Sludge charge from Attvin Property tax Authority, annual fee inspection inspection …
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2025-04-23Procurement of access control and payment system. (MOVAR IKS)
MOVAR shall procure an Access control and checkout system. The system shall identify users in different customer groups who need the services MOVAR offers, and the system shall be the gateway for relevant service offers out to both residents and business customers in order to invite "customers into the store".
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2024-10-17Procurement of a softphone/IP telephony system and a switchboard system. (Vågan kommune)
Lofoten IKT is an intermunicipal ICT cooperation between Værøy, Moskenes, Flakstad, Vestvågøy and Vågan municipalities. Where Vågan is the host municipality for the cooperation. Vestvågøy and Vågan municipalities currently have existing internal IP/analogue telephone systems that are ready for execution. Otherwise, all municipalities in the collaboration have individual company network systems for mobile telephones. Due to existing telephony systems, Vestvågøy and Vågan municipalities currently have 2 …
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2023-10-04Invitation to apply for participation in a contest: Ticket system (Rogaland Teater ved Innkjøpsassistanse Vest AS)
The aim of the procurement is to have a cost efficient ticket system that functions well for the theatre´s productions and products. The system must have a high availability and it must be simple to use for our customers and own employees.
The system must ensure that ticket sales can be done easily and efficiently and it mustl save time for our users, both internally and externally.
Click https://permalink.mercell.com/213612700.aspx.
Vis anskaffelsen » Nevnte leverandører:Billetten A/S
2023-09-012023 - E-commerce solution - Ordering system (Nordland Fylkeskommune)
Nordland County will procure an ordering system with the aim of digitalising orders placed under the county's framework agreements.
The agreement is based on the Government's Standard Contract for ongoing service contracts (SSA-L). The contract will run for 1 year at a time until terminated.
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2023-07-05The procurement of a ticket system for Stormen concert hall (Stormen Konserthus)
The objective of the procurement is to ensure that Stormen Concert Hall has a well-functioning and reliable ticketing system that serves Stormen Concert Hall's internal and external needs when selling tickets for various events. Based on experience figures from 2022, the expected scope is approx. 80,000 tickets per annum, divided into approx. 250-300 events. Approx. 2/3 of the tickets were sold online, and approx. 1/3 of the ticket sales were made from physical outlets. Of the total scope, approx. 10,000 …
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2023-07-04Ticketing system for Det Norske Teatret (Det Norske Teatret)
The purpose of the procurement is to enter into an agreement with a single professional supplier covering delivery and operation of a cloud-based system for ticket sales and a CRM solution for the collection, analysis and strategic use of customer data.
Det Norske Teatret will have access to the current ticketing system until April 2024. Accordingly, signature of any agreement relating to a new ticketing system will be conditional on confirmation from the supplier that implementation of the new solution …
Vis anskaffelsen » Nevnte leverandører:Tixly AS
2023-06-28Procurement - the digital waste site, 2023 (Bingsa Gjenvinning AS)
Bingsa Gjenvinning AS (BG) would like to procure a new weighing and access system. This will support and document the business processes for waste and recycling, as well as give good, competitive, and efficient administrative work processes. The primary assignments for the system will be:
•Waste management in/out of the different waste sites for the group, and moving internally (between sites and inside a site)
•Authentication of users in and out of the site
•Processing of and payment for extra services …
Vis anskaffelsen » Nevnte leverandører:Vest Systempartner AS
2023-06-20Procurement of a system for language services (procuring interpreters and translation assignments) (Drammen kommune)
Drammen Municipality, c/o Language Services, would like to procure a system for the administration and procurement of interpreter services, as well as translation assignments. The language services will cover several disciplines within bilingual and multi-linguistic areas in addition to interpretation and translation. This means that, in addition to interpreters and translators, other persons are used for holding, for example, digital courses, post-education courses, etc. These assignments are aimed at …
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2023-06-06Avinor AS - K-191449 - System for measuring customer satisfaction and training employees (Avinor AS)
Avinor's commercial activities mainly consist of turnover based rental of areas to tenderers of goods and services for passengers at the group's 43 airports. Avinor is one of the country's largest property actors and it renews its obligation to tenants to be a value-increasing partner.
As a proactive and value-increasing owner, Avinor offers its tenants at the largest airports a joint and standardised measurement of customer satisfaction and drivers of satisfaction per sales place, as well as regular …
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2023-04-28New helpdesk system (IT Service Management Software) (Utdanningsdirektoratet)
The purpose of the procurement is to procure and implement a new helpdesk system for the Norwegian Directorate for Education and Training within user support, support and problem solving. The system will help to improve the handling of enquiries, incidents and problems. The system must be cloud-based without the need for local installation.
The helpdesk system will allow for good information during the processing of cases, both for users and those handling the cases. It will log cases and solutions so …
Vis anskaffelsen » Nevnte leverandører:TOPdesk Norge AS
2022-11-07Joint contract - periodical agent (Departementenes sikkerhets- og serviceorganisasjon)
The aim of the procurement is to get a periodical agent that can administer and deal with the periodical subscriptions for the Ministries' Library, as well as the ministries, so that we can simplify the current administration of newspapers and digital periodicals.
The periodical agent will administer and deal with the ministries' periodical subscriptions, so that it is possible to have an overview of the ministries' ongoing subscriptions as regards the number and cost of the subscriptions, follow-up of …
Vis anskaffelsen » Nevnte leverandører:Prenax AB
2022-09-22CRM system for Patentstyret [the Norwegian Industrial Property Office] (Prequalification) (Patentstyret)
Patentstyret [the Norwegian Industrial Property Office] would like to procure a system for customer relationship management (hereinafter referred to as the CRM system) The system will be a primary tool for administration and follow-up of customer data and customer relations within the area "courses and marketing". The agreement we would like to enter into sets up an "establishment phase" where the CRM system is implemented, existing customer databases are transferred to the new system, registrations and …
Vis anskaffelsen » Nevnte leverandører:TRY Dig AS
2022-08-17Ticket system KinoNor (Trondheim Kino as)
KinoNor is Norway's third largest cinema chain. The company will facilitate, coordinate and oversee the procurement of a ticket system for KinoNor's members, but the individual cinema itself is responsible for implementation, operation, support and dialogue with the tenderer.
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2022-07-14Access control system for recycling stations (Asker kommune)
With this procurement, Asker Municipality will introduce access control systems at its two recycling stations (Yggeset and Follestad). The system offered shall be a comprehensive system that takes care of customer identification, payment and registration of recyclables. For both stations, the system will also include a module for hazardous waste, which will serve as a tool for declaration, inventory management and logistics of hazardous waste.
Vis anskaffelsen » Nevnte leverandører:Vest Systempartner AS
2022-06-23Procurement of a trade system based on standard cloud services (Tilsynsrådet for advokatvirksomhet)
We would like to replace the trade system that is used for the use of and updating the register of persons in Norway who can undertake lawyer or legal help activities, as well as assistant lawyers. We would like to procure a future orientated and secure system that not only sees to the Supervisory Council's needs, but also facilitates other public entities having access to information in the register. We would like to modernise the way we approach existing processes. We would also like to join up with …
Vis anskaffelsen » Nevnte leverandører:Capgemini Norge As
2022-04-13IT tools for student exchange in BOTT (NTNU)
Procurement of a comprehensive case processing tool for student exchange on behalf of the Norwegian University of Science and Technology (NTNU), the University of Oslo (UiO), the University of Bergen (UiB) and UiT the Norwegian Arctic University (UiT), also called BOTT (Bergen, Oslo, Trondheim, Tromsø).
Vis anskaffelsen » Nevnte leverandører:SOP HILMBAUER & MAUBERGER GMBH & CO KG
2022-03-15CRM system (Patentstyret)
The Patent Office would like to procure a new CRM system with the aim of establishing a contract for coving the Patent Office's need within course management, market communication, and customer follow-up.
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2022-02-07Case processing system and eBuilding application system (GKI Grenlandskommunenes Innkjøpsenhet)
The contracting authority would like to replace its case/archive system (P360, which is currently used for case processing and committee processing), as well as procure a completely new eBuilding application system. Project management, set-up/configuration, integrations, conversion, training, testing, etc., are also included in the delivery.
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2022-01-14Framework agreement for the administration of TT card scheme for VTFK (Vestfold og Telemark Fylkeskommune)
Vestfold and Telemark County (Norwegian: VTFK) shall enter into a new framework agreement for cards and users of the TT scheme (alternative transport for persons who are unable to use public transport due to disability or illness), data system for the operation of TT cards and the data system.
The invitation to tenders concerns an agreement for the delivery of administration services for Vestfold and Telemark County, the issuance of payment cards (TT cards), customer service, and support for the users …
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2021-05-18CRM — Nettalliansen 2021 (Nettalliansen AS)
Nettalliansen will hold a competition for procurement of establishment, implementation, operation and maintenance of a CRM and (M)AFI system support i.e. system support for the on-line business processes (measuring), settling of accounts, invoicing and collection.
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2021-01-13Procurement of a Contact Centre System with the Accompanying Services, including Chatbot for Customs (Tolletaten)
Customs invites tenderers to a negotiated procedure for the procurement of a contact centre system with the accompanying services, including chatbot, for Customs.
Customs has established a long term vision for a contact point for Custom's users and work has started to structure the receipt of enquiries and send as many as possible to the Custom's future guidelines section.
In order to realise the vision, there is a need to procure a modern and flexible contact centre system that can assist with efficient …
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS
2020-10-27Web Pages and Apps for Selected Cinemas in KinoNor (Trondheim Kino as)
Three of the cinemas in KinoNor invite their company to a tender contest for the delivery of web pages and apps, with an option for a CRM module. The three cinema companies enter into agreements as separate legal entities, but will jointly negotiate a joint delivery. A more detailed description of the tender contest and the tender contest's regulations are given in the tender documentation.
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2020-09-04The Collection of Tolls for Foreign Vehicles (Stage 1 — the Pre-qualification Phase) (Ferde AS)
The contracting authority to this contract is the five regional toll collection companies in Norway.
The objective of the contract is to find a provider who can collect information on vehicle owners, submit invoices and collect tolls for all passengers on foreign vehicles that are lacking a valid AutoPASS tag.
The contract also includes the establishment and maintenance of a register of environmental data for vehicles.
The provider must exchange files with the toll companies but the services must be …
Vis anskaffelsen » Nevnte leverandører:ParkTrade Europe AB
2020-07-10Stage 1 Qualification Documentation — Procurement of Client System (Avfall Sør AS)
Avfall Sør will procure a new client system where we can administer and organise our assignments. The aim of the procurement is a client system for waste management that can administer and give us an overview of:
— clients
— subscription
— containers
— prices
— emptying dates
— emptying
— weighting, etc.
The client system will cover the current and future functional/technical needs of Avfall Sør. In addition, the client system will for the basis for invoicing of waste management fees and weighing on …
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2020-04-28Qualification Phase — EEA 062-2019 Procurement of a Joint Customer Support System (Bergen Kommune — Innkjøp konsern)
A system for dealing with enquiries and customer support for inhabitants, businesses and organisations will be procured and implemented for Bergen Municipality. The system will also deal with enquiries and customer support for employees in Bergen Municipality. Hereafter called the joint Customer Support System (KSS). In addition, the procurement will include user support, maintenance and operation of the system, as well as consultancy services and advice connected to the system. The overall aim of the …
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2020-02-072020-09 Business System Fjellinjen Utsteder AS — Lot 1 (Fjellinjen Utsteder AS)
Fjellinjen Utsteder AS hereby invites tenderers to a tender contest for the delivery of a toll service provider system (A business system for collecting and issuing toll money agreement). The competition will be conducted with negotiations. The system must receive identified and priced transactions from regional toll companies in Norway and must manage the collection of passes related to the company's agreement customers.
The system shall be offered as Solution-as-a-Service.
Click here: …
Vis anskaffelsen » Nevnte leverandører:Netcompany Norway AS
2019-10-25Contract for a Lending System for E-books (Rogaland fylkeskommune)
Rogaland County shall implement a call for tenders for a lending system for e-books from the public and school libraries in Rogaland. The service must be an online system, ‘as-a-service’.
Click here: https://permalink.mercell.com/115837006.aspx
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2019-03-0519-001 Customer Service System (CRM) Vinmonopolet (AS Vinmonopolet)
Vinmonopolet would like to obtain tenders for a new SaaS based system to improve our customer service. We currently lack digital systems for customer dialogue and customer relations across channels and organisational units. We would like to implement a new customer service system, CRM, which will, in the first phase, be used in our customer centre. The system will form the basis for a uniform processing of customers and it will ensure that we can provide the best possible service through current and new …
Vis anskaffelsen » Nevnte leverandører:Sopra Steria AS (hovedenhet)
2018-11-12New Booking System for the Small Boat Harbours for the Municipalities of of Kristiansand and Søgne (Kristiansand kommune)
Purchase of a booking system for the small boat harbour in Kristiansand kommune [municipality].
Kristiansand municipality operates 22 harbours and 4 300 boat places.
This means the new system must be flexible and integration friendly so that it functions a s a good tool for the Customer in value creation for the municipality, it's employees and inhabitants. Søgne municipality currently uses a different system to Kristiansand municipality. Together with Kristiansand, Søgne will be coordinated in one …
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2018-04-27A calculation and planning programme for cleaning (GKI Grenlandskommunenes Innkjøpsenhet)
Porsgrunn municipality shall procure a calculation and planning system for cleaning. The system shall consist of the following main components:
1. Drawing based planning system and calculation tool;
2. Tablet system for cleaners and managers;
3. Web portal for suppliers and customers.
The contracting only wants to procure the operation system. The tablets will be procured through a separate procurement agreement.
See the attached price form for the number of licences.
A complete description of the …
Vis anskaffelsen » Nevnte leverandører:Datec AS
2018-04-11CRM system (Garantiinstituttet for Eksportkreditt)
GIEK needs a standard CRM system that can take care of information on customers and that can support processes for the receipt of guarantee enquiries. The system shall be integrated with GIEK´s case and archive system, which is provided by Evry (trade system SLS and archive system ePhorte).
Vis anskaffelsen » Nevnte leverandører:Ganske Enkelt AS
2018-01-10Framework agreement - automatic self-services system for 1st and 2nd line internal support (Innovasjon Norge)
The aim of the procurement is to cover the contracting authority's need for an automatic self-service system for 1st and 2nd line internal support, with the potential for adaptations and further development out to customers. The procurement shall strengthen and simplify support, take the strain off employees and obtain insight into technology that will be decisive to have in the future in order to deliver to customer groups.
Tenderers shall offer both a technical system for support /chatbot and personnel …
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2017-08-09Support system for Trøndelag County (Sør-Trøndelag fylkeskommune)
The aim of the procurement of a joint support system for Trøndelag County is to procure the support system that fulfils our requirements for functionality, usability and user experience in the best possible way. The system shall also be used for the registration and follow-up of deviations and improvement proposals.
Vis anskaffelsen » Nevnte leverandører:Inlead AS