Ticketing system for Det Norske Teatret

Det Norske Teatret

The purpose of the procurement is to enter into an agreement with a single professional supplier covering delivery and operation of a cloud-based system for ticket sales and a CRM solution for the collection, analysis and strategic use of customer data.
Det Norske Teatret will have access to the current ticketing system until April 2024. Accordingly, signature of any agreement relating to a new ticketing system will be conditional on confirmation from the supplier that implementation of the new solution can be completed by April 2024. See the award criteria for further details.
Det Norske Teatret is therefore looking for an innovative and knowledgeable partner to supply an “off-the-shelf” dynamic ticketing system capable of meeting constantly evolving market demands. The ticketing system must offer integrated CRM functionality or include a system that supports simple integration with functions and systems required at any given time.

Frist

Fristen for mottak av tilbud var 2023-09-01. Anskaffelsen ble publisert 2023-07-04.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2023-07-04 Kunngjøring av konkurranse
2023-09-29 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2023-07-04)
Gjenstand
Anskaffelsens omfang
Tittel: Sale of travel tickets and package tours services
Referansenummer: DNT ted 1/2023
Kort beskrivelse:
The purpose of the procurement is to enter into an agreement with a single professional supplier covering delivery and operation of a cloud-based system for ticket sales and a CRM solution for the collection, analysis and strategic use of customer data. Det Norske Teatret will have access to the current ticketing system until April 2024. Accordingly, signature of any agreement relating to a new ticketing system will be conditional on confirmation from the supplier that implementation of the new solution can be completed by April 2024. See the award criteria for further details. Det Norske Teatret is therefore looking for an innovative and knowledgeable partner to supply an “off-the-shelf” dynamic ticketing system capable of meeting constantly evolving market demands. The ticketing system must offer integrated CRM functionality or include a system that supports simple integration with functions and systems required at any given time.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Salg av billetter og pakkereisetjenester 📦
Tilleggs-CPV: Billetter 📦
Utførelsessted
NUTS-region: Oslo 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Offentligrettslig organ
Navn på tildelende myndighet: Det Norske Teatret
Postadresse: Kristian IVsg 8
Postnummer: 0164
Poststed: Oslo
Kontakt
Internettadresse: https://www.detnorsketeatret.no 🌏
E-post: thine.sletbakk@detnorsketeatret.no 📧
Telefon: +47 40036173 📞
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=373447&B=KGVLIGHT 🌏
URL for deltakelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=373447&B=KGVLIGHT 🌏

Referanse
Datoer
Sendt dato: 2023-07-04 📅
Innleveringsfrist: 2023-09-01 📅
Publiseringsdato: 2023-07-07 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 129-407567
OJ-S-utgave: 129
Tilleggsinformasjon
The project team led by Thine Sletbakk Bugge.

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The purpose of the procurement is to enter into an agreement with a single professional supplier covering delivery and operation of a cloud-based system for ticket sales and a CRM solution for the collection, analysis and strategic use of customer data.
Vis mer
Det Norske Teatret will have access to the current ticketing system until April 2024. Accordingly, signature of any agreement relating to a new ticketing system will be conditional on confirmation from the supplier that implementation of the new solution can be completed by April 2024. See the award criteria for further details.
Vis mer
Det Norske Teatret is therefore looking for an innovative and knowledgeable partner to supply an “off-the-shelf” dynamic ticketing system capable of meeting constantly evolving market demands. The ticketing system must offer integrated CRM functionality or include a system that supports simple integration with functions and systems required at any given time.
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Estimert totalverdi: 4 500 000 NOK 💰
Kort beskrivelse:
Det Norske Teatret is therefore looking for an innovative and knowledgeable partner to supply an “off-the-shelf” dynamic ticketing system capable of meeting constantly evolving market demands.
The ticketing system must offer integrated CRM functionality or include a system that supports simple integration with functions and systems required at any given time.
The anticipated sale volume is approximately 250,000 tickets a year.
Estimert verdi eksklusive mva: 4 500 000 NOK 💰
Varighet: 66 måneder
Beskrivelse av fornyelser:
The contract period is presented as time from contract signature until delivery of technical solution by April 2024 (6 months) and then operations for 5 years (60 months). Thereafter option to extend for 1+1 years.
Utførelsessted
Hovedsted eller utførelsessted: Det Norske Teatret

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten: See tender documentation.
Økonomisk og finansiell stilling: See tender documentation.
Minste nivå(er) av standarder: See tender documentation.
Teknisk og faglig kapasitet: See tender documentation.
Kontraktutførelse
Vilkår for kontraktoppfyllelse: See tender documentation.

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: engelsk 🗣️
norsk 🗣️
Tilbudets gyldighetsperiode: 2023-11-30 📅
Dato for åpning av tilbud: 2023-09-01 📅
Tidspunkt for åpning av tilbud: 12:00
Sted: Det Norske Teatret
Tilleggsinformasjon: The project team led by Thine Sletbakk Bugge.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 921 196 164
Kontakt
Kontaktpunkt: Thine Sletbakk Bugge
Adresse til kjøperprofilen: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/361900 🌏
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=373447&B=KGVLIGHT 🌏

Utfyllende informasjon
Klageinstans
Navn: Klagenemnda for offentlige anskaffelser (KOFA)
Postadresse: Postboks 511 sentrum
Poststed: Bergen
Postnummer: 5805
Land: Norge 🇳🇴
Telefon: +47 55193000 📞
E-post: post@knse.no 📧
Internettadresse: https://www.kofa.no 🌏
Informasjon om frister for klage: See www.kofa.no
Tjeneste hvor informasjon om klageprosedyren kan innhentes
Samme som: Klageinstans
Kilde: OJS 2023/S 129-407567 (2023-07-04)
Kunngjøring om tildeling av kontrakt (2023-09-29)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The purpose of the procurement is to enter into an agreement with a single professional supplier covering delivery and operation of a cloud-based system for ticket sales and a CRM solution for the collection, analysis and strategic use of customer data. Accordingly, signature of any agreement relating to a new ticketing system will be conditional on confirmation from the supplier that implementation of the new solution can be completed by April 2024. See the award criteria for further details. Det Norske Teatret is looking for an innovative and knowledgeable partner to supply an “off-the-shelf” dynamic ticketing system capable of meeting constantly evolving market demands. The ticketing system must offer integrated CRM functionality or include a system that supports simple integration with functions and systems required at any given time. The anticipated sale volume is approximately 250,000 tickets a year.
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Totalverdi for anskaffelsen: 4 500 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2023-09-29 📅
Publiseringsdato: 2023-10-04 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 191-598654
Refererer til kunngjøring: 2023/S 129-407567
OJ-S-utgave: 191

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Accordingly, signature of any agreement relating to a new ticketing system will be conditional on confirmation from the supplier that implementation of the new solution can be completed by April 2024. See the award criteria for further details.
Det Norske Teatret is looking for an innovative and knowledgeable partner to supply an “off-the-shelf” dynamic ticketing system capable of meeting constantly evolving market demands.

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Delivery capasity
Kvalitetskriterium (vekting): 20%
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 50%
Pris (vekting): 30% (price)

Tildeling av kontrakt
Dato for kontraktinngåelse: 2023-09-28 📅
Navn: Tixly AS
Postadresse: Reidar Bergesgate 9
Poststed: Stavanger
Postnummer: 4013
Land: Norge 🇳🇴
Telefon: +47 99014414 📞
Totalverdi for anskaffelsen: 4 500 000 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 4

Utfyllende informasjon
Klageinstans
Navn: Oslo Tingrett
Postadresse: Postboks 2106 Vika
Poststed: Oslo
Postnummer: 0125
Telefon: +47 22035200 📞
E-post: oslo.tingrett@domstol.no 📧
Internettadresse: https://www.domstol.no/no/domstoler/tingrett/oslo-tingrett 🌏
Informasjon om frister for klage: www.kofa.no
Kilde: OJS 2023/S 191-598654 (2023-09-29)
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