The purpose of the procurement is to procure and implement a new helpdesk system for the Norwegian Directorate for Education and Training within user support, support and problem solving. The system will help to improve the handling of enquiries, incidents and problems. The system must be cloud-based without the need for local installation.
The helpdesk system will allow for good information during the processing of cases, both for users and those handling the cases. It will log cases and solutions so that statistics and reports can be extracted, which in turn can provide input for improvements in the form of various measures/projects/changes.
The system will be based on the ITIL framework and Incident Management and will initially be used by the internal ICT operations and internal legal departments. It may be possible to roll out the system to other departments at a later time. There is an option to extend the licence for this purpose.
Frist
Fristen for mottak av tilbud var 2023-06-01.
Anskaffelsen ble publisert 2023-04-28.
Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:
Kunngjøring av konkurranse (2023-04-28) Gjenstand Anskaffelsens omfang
Tittel: Systems and technical consultancy services
Referansenummer: 2023/2904
Kort beskrivelse:
“The purpose of the procurement is to procure and implement a new helpdesk system for the Norwegian Directorate for Education and Training within user...”
Kort beskrivelse
The purpose of the procurement is to procure and implement a new helpdesk system for the Norwegian Directorate for Education and Training within user support, support and problem solving. The system will help to improve the handling of enquiries, incidents and problems. The system must be cloud-based without the need for local installation.
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Systemtjenester og tekniske konsulenttjenester📦
Tilleggs-CPV: Programvare for kontakthåndtering📦 Utførelsessted
NUTS-region: Norge🏙️
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Kunngjøring om tildeling av kontrakt (2023-06-27) Gjenstand Anskaffelsens omfang
Totalverdi for anskaffelsen: 3 500 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Felles innkjøpsordliste (CPV)
Tilleggs-CPV: Administrasjonsprogramvare📦