Invitation to apply for participation in a contest: Ticket system

Rogaland Teater ved Innkjøpsassistanse Vest AS

The aim of the procurement is to have a cost efficient ticket system that functions well for the theatre´s productions and products. The system must have a high availability and it must be simple to use for our customers and own employees.
The system must ensure that ticket sales can be done easily and efficiently and it mustl save time for our users, both internally and externally.
Click https://permalink.mercell.com/213612700.aspx.

Frist

Fristen for mottak av tilbud var 2023-10-23. Anskaffelsen ble publisert 2023-10-04.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2023-10-04 Kunngjøring av konkurranse
2024-02-19 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2023-10-04)
Gjenstand
Anskaffelsens omfang
Tittel: Systems and technical consultancy services
Kort beskrivelse:
The aim of the procurement is to have a cost efficient ticket system that functions well for the theatre´s productions and products. The system must have a high availability and it must be simple to use for our customers and own employees. The system must ensure that ticket sales can be done easily and efficiently and it mustl save time for our users, both internally and externally. Click https://permalink.mercell.com/213612700.aspx.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Systemtjenester og tekniske konsulenttjenester 📦
Tilleggs-CPV: Programvare for salgs- markedsførings- og forretningsinnsikt 📦
Utførelsessted
NUTS-region: Rogaland 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Offentligrettslig organ
Navn på tildelende myndighet: Rogaland Teater ved Innkjøpsassistanse Vest AS
Postadresse: Teaterveien 1
Postnummer: 4005
Poststed: Stavanger
Kontakt
Internettadresse: https://permalink.mercell.com/213612700.aspx 🌏
E-post: arild@iav.no 📧
Telefon: +47 40402748 📞
URL for dokumenter: https://permalink.mercell.com/213612700.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/213612700.aspx 🌏

Referanse
Datoer
Sendt dato: 2023-10-04 📅
Innleveringsfrist: 2023-10-23 📅
Publiseringsdato: 2023-10-09 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 194-608466
OJ-S-utgave: 194

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The aim of the procurement is to have a cost efficient ticket system that functions well for the theatre´s productions and products. The system must have a high availability and it must be simple to use for our customers and own employees.
The system must ensure that ticket sales can be done easily and efficiently and it mustl save time for our users, both internally and externally.
Estimert totalverdi: 4 000 000 NOK 💰
Kort beskrivelse:
The ticket system must
- Contribute to more sales and long-lasting customer relationships and it must have:
- An efficient and quick sales function for both the operator and seller.
- Flexible, intuitive and user-friendly administration of the system
- Flexible and good options for generating reports - both on paper and in electronic format
- An option for expanded customer follow-up through CRM functionality, either directly through the system or through integration with a 3rd party system.
Estimert verdi eksklusive mva: 4 000 000 NOK 💰
Varighet: 36 måneder
Beskrivelse av fornyelser: A contract will be signed for 3 years with options for 1 + 1 + 1 + 1 year.
Beskrivelse av opsjoner:
Option for the contracting authority to extend the contract for one year at a time, up to four times.
Utførelsessted
Hovedsted eller utførelsessted: Stavanger

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Norwegian tenderers are required to have fulfilled their tax and VAT payment obligations. Documentation requirement: Tax and VAT certificate. Issued by the Norwegian Tax Authority. The certificate shall be issued on the Tax Directorate's form RF-1316 or another form that provides the same information. The certificate shall not show significant arrears. The certificate must not be more than 6 months old from the deadline for receipt of tenders.
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Tenderers must be a legally established company. Documentation requirement: Documented by presenting a copy of a company registration certificate. Foreign companies must present proof that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.
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Økonomisk og finansiell stilling:
Tenderers must have the financial capacity to fulfil the contract. Documentation requirement: When submitting the tender, the tenderer must attach a credit assessment no older than 6 months from Proff Forvalt credit information agency www.forvalt.no, or from equivalent independent credit rating agencies that provide the same information as required: A minimum score of 'satisfactory' will be accepted for two of the following criteria: Liquidity, profitability and solidity, and a minimum score of B3 in the analysis 'Probability of bankruptcy', cf. Proff Forvalt´s ranking.
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Teknisk og faglig kapasitet:
Good capacity and very good implementation ability are required. Tenderers must attach an overview of the company's total manpower (organisation plan) with the names and CVs of relevant key persons.
Tenderers must, alone, or together with sub-suppliers substantiate that at least two equivalent assignments have been delivered and operated. The reference assignments must be equivalent in relation to the scope and content of services of this assignment which are further described in the tender documents, cf. point 1.3. Equivalent assignments are, amongst other things, theatres or other cultural institutions with parallel and repeated performances over time, and with an equivalent need for a modern user friendly system that contributes to developing and taking care of the relationship between the customer and the theatre, and which fulfils:
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An efficient and quick sales function for both the operator and seller.
Flexible, intuitive and user-friendly administration of the system
Flexible and good options for generating reports - both on paper and in electronic format.
An option for expanded customer follow-up through CRM functionality, either directly through the system or through integration with a 3rd party system.
As documentation the tenderer shall present a list of the principal relevant assignments during the previous three years, including information of the values and recipients (names of clients).
Based on the list the tenderer shall state names and e-mail addresses to contact persons at the two most relevant references. The references will be contacted if necessary.

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: dansk 🗣️
norsk 🗣️
+ 1 til svensk 🗣️
Tilbudets gyldighetsperiode: 2024-03-29 📅

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 915443990
Kontakt
Kontaktpunkt: Arild Stensland
Adresse til kjøperprofilen: http://www.iav.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/213612700.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Sør-Rogaland Tingrett
Postadresse: Bergelandsgata 10
Poststed: Stavanger
Postnummer: 4012
Land: Norge 🇳🇴
Kilde: OJS 2023/S 194-608466 (2023-10-04)
Kunngjøring om tildeling av kontrakt (2024-02-19)
Gjenstand
Anskaffelsens omfang
Tittel: Invitation to application for participation in the competition: Ticket system
Referansenummer: Bilettsystem
Kort beskrivelse:
The aim of the procurement is to get a cost efficient ticket system that functions well for the theatre ́s productions and products. The system shall have high uptime and it shall be easy to use for our customers and our own employees. The system shall ensure that ticket sales can be carried out easily and efficiently and it shall save time for our users, both internally and externally.
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Kontrakttype: Tjenester
Produkter/tjenester: Systemtjenester og tekniske konsulenttjenester 📦
Totalverdi for anskaffelsen (eksklusive mva): 3 200 000 NOK 💰
Beskrivelse
Intern identifikator: Bilettsystem
Tilleggsprodukter/-tjenester:
Land: Norge 🇳🇴
Utførelsessted: Rogaland 🏙️
Tildelingskriterier
Pris ✅
Pris (vekting): 30
Kvalitetskriterium (navn): Functionality quality 50%
Kvalitetskriterium (vekting): 50
Kvalitetskriterium (navn): Quality of service 20%
Kvalitetskriterium (vekting): 20
Tittel
Identifikasjonsnummer for delkontrakt: LOT-0000

Prosedyre
Prosedyretype
Konkurranse med forhandling og forutgående konkurransekunngjøring ✅
Rettslig grunnlag: Direktiv 2014/24/EU
Hovedtrekk ved prosedyren:
The ticket system shall contribute to sales and long-term customer relations, and have: Efficient and quick sales function for both operator and seller Flexible, intuitive and user-friendly administration of the system Flexible and good option for report generation - both on paper and in electronic format Possibility for expanded customer follow-up through CRM functionality, either directly through the system or through integration with the 3rd party system.
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Tildelingskriterier
Vekttype: Vekting (prosent, eksakt)

Tildeling av kontrakt
Kontrakt/delkontrakt tildeles ✅
Identifikasjonsnummer for delkontrakt: LOT-0000
Kontraktnummer: Biletten
Anbudsidentifikator: Bilettsystem
Identifikator for lot eller gruppe av lot: LOT-0000
Navn og adresse på kontraktør
Navn: Billetten A/S
Nasjonalt registreringsnummer: 28863780
Postadresse: Åbogade 15
Postnummer: 8200
Poststed: Aarhus N
Land: Danmark 🇩🇰
Kontaktpunkt: Billetten A/S
E-post: info@billetten.dk 📧
Telefon: 87345620 📞

Oppdragsgiver
Navn og adresser
Navn: Rogaland Teater
Nasjonalt registreringsnummer: 915443990
Poststed: Stavanger
Region: Rogaland 🏙️
Land: Norge 🇳🇴
E-post: arild@iav.no 📧
Telefon: 40402748 📞
Type oppdragsgiver
Offentligrettslig organ
Hovedaktivitet
Fritid, kultur og religion
Kommunikasjon
The procurement is terminated ✅

Utfyllende informasjon
Klageinstans
Nasjonalt registreringsnummer: 926723448
E-post: sor-rogaland.tingrett@domstol.no 📧
Telefon: 73567000 📞
Kilde: OJS 2024/S 037-106818 (2024-02-19)
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