Kort beskrivelse
Vinmonopolet would like to obtain tenders for a new SaaS based system to improve our customer service. We currently lack digital systems for customer dialogue and customer relations across channels and organisational units. We would like to implement a new customer service system, CRM, which will, in the first phase, be used in our customer centre. The system will form the basis for a uniform processing of customers and it will ensure that we can provide the best possible service through current and new interaction channels. In the long term, we would also like to use the system with other external relations than customers. The system must also give us an efficient self-service processing of “cases” from external parties.