Tender documentation CRM (Customer Relations Management) Case:23/01030-1

Nasjonal Sikkerhetsmyndighet

Purchase and customisation of a customer follow-up system for follow-up of NSM's stakeholders in an architecture that spans several security classification levels

Frist

Fristen for mottak av tilbud var 2023-09-12. Anskaffelsen ble publisert 2023-08-28.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2023-08-28 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2023-08-28)
Gjenstand
Anskaffelsens omfang
Tittel: Software integration consultancy services
Kort beskrivelse:
Purchase and customisation of a customer follow-up system for follow-up of NSM's stakeholders in an architecture that spans several security classification levels
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Konsulentvirksomhet i forbindelse med integrasjon av programvare 📦
Tilleggs-CPV: Dataplattformer 📦
Utførelsessted
NUTS-region: Viken 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Nasjonal sikkerhetsmyndighet
Postadresse: Postboks 814
Postnummer: 1306
Poststed: Sandvika
Kontakt
Internettadresse: https://permalink.mercell.com/210950861.aspx 🌏
E-post: lise.storaker@nsm.no 📧
Telefon: +47 67864000 📞
URL for dokumenter: https://permalink.mercell.com/210950861.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/210950861.aspx 🌏

Referanse
Datoer
Sendt dato: 2023-08-28 📅
Innleveringsfrist: 2023-09-12 📅
Publiseringsdato: 2023-09-01 📅
Startdato: 2023-10-06 📅
Sluttdato: 2023-11-30 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 168-529880
OJ-S-utgave: 168

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
NSM is a cross-sectoral directorate that interacts with a number of stakeholders. The Directorate's stakeholders may include managing departments and other organisations in public administration, sector authorities and various organisations in the public and private sectors. NSM interacts with the Directorate's stakeholders on different platforms depending on the level of security.
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NSM is in a transition phase where both the volume of assignments is increasing and the infrastructure is being renewed. With increased activity and pace, there is a need to have a better overview of stakeholders and NSM's activities towards these stakeholders, including contact with partners in the cyber field.
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In order to obtain an updated picture of all activity between NSM and a selected stakeholder, NSM is in the market to procure a customer relations management system (hereinafter referred to as the CRM system). The CRM system will be the primary tool for administration and follow-up of stakeholder data and stakeholder relations within NSM's areas of responsibility.
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Examples of user needs would be:
- Overview of contact with stakeholders by phone, email or letter
- Overview of meetings between NSM and stakeholders
- Overview of sonsultancy and guidance provided by NSM to the stakeholder
- Overview of contact with partners in the cyber field
- Overview of NSM's inspections
- Overview of the organisation's security-classified information systems and the status of these
- Overview of stakeholder contact persons
- The stakeholder's hierarchy of parent and subsidiary companies and similar
- Overview of the organisation's board of directors for organisations with supplier certification
- Overview of who is responsible for the stakeholder's security
- Overview of security contracts NSM envisages a gradual introduction of the CRM system; initially for a selected environment, and then expansion to new infrastructure on multiple platforms. The CRM system must be able to run in NSM's runtime environment.
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The contract will apply for both the purchase of software and assignments in order to configure, develop and implement the system within the organisation. The tenderer must also build mechanisms to synchronise data across different security calssification levels, so that the correct snapshot for each security level is updated at an agreed upon frequency.
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The various security levels mean that all data must be labelled so that business rules can be used to control how data can be moved between security classification levels.
It may also be necessary to transform data from existing systems into the CRM system.
NSM wants to establish a partnership with a supplier who can deliver a CRM system that can run in our operating environment, and who in the long term can take responsibility for further development of the CRM system at several levels of classification as the new infrastructure replaces the existing infrastructure. This agreement covers the first phase for the procurement and development of basic functionality in a new CRM system for NSM. Later development steps may be relevant.
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Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2023-10-11 📅
Dato for åpning av tilbud: 2023-09-12 📅
Tidspunkt for åpning av tilbud: 12:00

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 985165262
Kontakt
Kontaktpunkt: Lise Storaker
Adresse til kjøperprofilen: http://www.nsm.stat.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/210950861.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Asker og Bærum tilgrett
Postadresse: Kjørboveien 10
Poststed: Sandvika
Postnummer: 1337
Land: Norge 🇳🇴
Kilde: OJS 2023/S 168-529880 (2023-08-28)
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