Patentstyret [the Norwegian Industrial Property Office] would like to procure a system for customer relationship management (hereinafter referred to as the CRM system) The system will be a primary tool for administration and follow-up of customer data and customer relations within the area "courses and marketing". The agreement we would like to enter into sets up an "establishment phase" where the CRM system is implemented, existing customer databases are transferred to the new system, registrations and courses are set up and some minor integrations are made. Furthermore, we envisage a "phase to expand" for, among other things, the use of the CRM system on product data within the agency's core business.
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Frist
Fristen for mottak av tilbud var 2022-10-24.
Anskaffelsen ble publisert 2022-09-22.
Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:
Kunngjøring av konkurranse (2022-09-22) Gjenstand Anskaffelsens omfang
Tittel: Customer Relation Management software development services
Referansenummer: 2022/1217
Kort beskrivelse:
“Patentstyret [the Norwegian Industrial Property Office] would like to procure a system for customer relationship management (hereinafter referred to as the...”
Kort beskrivelse
Patentstyret [the Norwegian Industrial Property Office] would like to procure a system for customer relationship management (hereinafter referred to as the CRM system) The system will be a primary tool for administration and follow-up of customer data and customer relations within the area "courses and marketing". The agreement we would like to enter into sets up an "establishment phase" where the CRM system is implemented, existing customer databases are transferred to the new system, registrations and courses are set up and some minor integrations are made. Furthermore, we envisage a "phase to expand" for, among other things, the use of the CRM system on product data within the agency's core business.
Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Kunngjøring om tildeling av kontrakt (2023-10-20) Gjenstand Anskaffelsens omfang
Totalverdi for anskaffelsen: 5 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Prosedyre
Tilbudstype: Ikke aktuelt
Oppdragsgiver Identitet
Type tildelende myndighet: Nasjonalt eller føderalt byrå/kontor