Qualification Phase — EEA 062-2019 Procurement of a Joint Customer Support System

Bergen Kommune — Innkjøp konsern

A system for dealing with enquiries and customer support for inhabitants, businesses and organisations will be procured and implemented for Bergen Municipality. The system will also deal with enquiries and customer support for employees in Bergen Municipality. Hereafter called the joint Customer Support System (KSS). In addition, the procurement will include user support, maintenance and operation of the system, as well as consultancy services and advice connected to the system. The overall aim of the focus on digitalisation in recent years is a future municipality where new digital tools give better services, both internally and in dialogue with inhabitants and businesses. In order to fulfil this aim and, at the same time, give good user experiences during the process, it is necessary to coordinate how new digital tools are used. Click here https://permalink.mercell.com/126170370.aspx

Frist

Fristen for mottak av tilbud var 2020-06-01. Anskaffelsen ble publisert 2020-04-28.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2020-04-28 Kunngjøring av konkurranse
2020-05-14 Tilleggsinformasjon
Kunngjøring av konkurranse (2020-04-28)
Gjenstand
Anskaffelsens omfang
Tittel: IT services: consulting, software development, Internet and support
Referansenummer: 2020/35809
Kort beskrivelse:
A system for dealing with enquiries and customer support for inhabitants, businesses and organisations will be procured and implemented for Bergen Municipality. The system will also deal with enquiries and customer support for employees in Bergen Municipality. Hereafter called the joint Customer Support System (KSS). In addition, the procurement will include user support, maintenance and operation of the system, as well as consultancy services and advice connected to the system. The overall aim of the focus on digitalisation in recent years is a future municipality where new digital tools give better services, both internally and in dialogue with inhabitants and businesses. In order to fulfil this aim and, at the same time, give good user experiences during the process, it is necessary to coordinate how new digital tools are used. Click here https://permalink.mercell.com/126170370.aspx
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte 📦
Tilleggs-CPV: Administrasjonsprogramvare 📦
Utførelsessted
NUTS-region: Hordaland 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Regional eller lokal myndighet
Navn på tildelende myndighet: Bergen Kommune — Innkjøp konsern
Poststed: Bergen
Kontakt
Internettadresse: https://permalink.mercell.com/126170370.aspx 🌏
E-post: ina.wergeland@bergen.kommune.no 📧
URL for dokumenter: https://permalink.mercell.com/126170370.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/126170370.aspx 🌏

Referanse
Datoer
Sendt dato: 2020-04-28 📅
Innleveringsfrist: 2020-06-01 📅
Publiseringsdato: 2020-04-30 📅
Identifikatorer
Kunngjøringsnummer: 2020/S 085-203338
OJ-S-utgave: 85

Gjenstand
Anskaffelsens omfang
Estimert totalverdi: 15 000 000 NOK 💰
Kort beskrivelse:
Digital transformation is one of the policy instruments for reaching the targets in Bergen Municipality 2030. The goal of digital transformation is stipulated in Digital agenda, White Paper 27 (2015-2016) and in the City Council case 1124/17, Digitalisation and innovation in Bergen Municipality, as well as City Council case 1212/18, Establishment of a programme for digital renewal and implementation of a channel strategy for Bergen Municipality.
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The programme for digital renewal will facilitate a general and systematic approach to the digitalisation of Bergen Municipality, which will give better integration and predictability for future and existing digitalisation projects.
Estimert verdi eksklusive mva: 15 000 000 NOK 💰
Varighet: 120 måneder
Beskrivelse av fornyelser: Up to 10 years.
Beskrivelse av opsjoner: The contract can be extended for up to 10 years.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Tenderers must be a legally established company.
Documentation: tenderers registered in the Norwegian register of business enterprises do not need to enclose documentation.
The contracting authority will inspect the registration by using the organisation number provided in the tenderer's Mercell profile. For tenderers that are not registered in the above-mentioned register, the tenderer must provide certificates or confirmation of registration (equivalent to a company registration certificate) in a trade register or company register as described in the legislation in the country where the tenderer is established. The certificate must not be issued more than 6 months prior to the tender deadline.
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Økonomisk og finansiell stilling:
Tenderers must have sufficient economic and financial capacity to fulfil the contract. The required financial capacity will be assessed in relation to the contract's value, services, risk and length.
Minste nivå(er) av standarder:
Documentation for Norwegian tenderers: the contracting authority will check tenderers' financial situation from DIFI's eBevis, Proff Forvalt (https://forvalt.no/) and/or via information given by Creditsafe (https://www.creditsafe.com), and can obtain further information from the Brønnøysund Register Centre. Note that, the tender documentation includes guidelines for how tenderers can supplement available information if they wish to do so.
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Documentation for foreign tenderers: tenderers must, upon request, submit a credit rating report from a company that has a licence from the Norwegian Data Protection Authority to operate a credit information company in Norway, possibly from a company with the equivalent certification in a member country of the EU/EEA. The credit rating report must be based on updated accounting information.
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Teknisk og faglig kapasitet:
1. experience from equivalent assignments,
2. technical personnel.
Minste nivå(er) av standarder:
1. at least one equivalent assignment,
2. sufficient capacity.

Prosedyre
Rettslig grunnlag: 32014L0024
Minste antall kandidater: 3
Største antall kandidater: 5
Objektive kriterier for å velge det begrensede antallet kandidater: Experience from similar assignments.
Tidspunkt for mottak av tilbud: 12:00
Dato for utsendelse av invitasjoner: 2020-06-03 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 6 måneder

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 964338531
Kontakt
Kontaktpunkt: Ole Rasmussen
Adresse til kjøperprofilen: https://www.bergen.kommune.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/126170370.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Bergen Tingrett
Poststed: Bergen
Land: Norge 🇳🇴
Kilde: OJS 2020/S 085-203338 (2020-04-28)
Tilleggsinformasjon (2020-05-14)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
A system for dealing with enquiries and customer support for inhabitants, businesses and organisations will be procured and implemented for Bergen Municipality. The system will also deal with enquiries and customer support for employees in Bergen Municipality. Hereafter called the joint customer support system (KSS). In addition, the procurement will include user support, maintenance and operation of the system, as well as consultancy services and advice connected to the system. The overall aim of the focus on digitalisation in recent years is a future municipality where new digital tools give better services, both internally and in dialogue with inhabitants and businesses. In order to fulfil this aim and, at the same time, give good user experiences during the process, it is necessary to coordinate how new digital tools are used. Click here https://permalink.mercell.com/126170370.aspx
Vis mer
Metadata for kunngjøring
Dokumenttype: Tilleggsinformasjon
Felles innkjøpsordliste (CPV)
Kode: Kommunikasjons- og multimediaprogramvare 📦

Referanse
Datoer
Sendt dato: 2020-05-14 📅
Innleveringsfrist: 2020-06-02 📅
Publiseringsdato: 2020-05-18 📅
Identifikatorer
Kunngjøringsnummer: 2020/S 096-230636
Refererer til kunngjøring: 2020/S 085-203338
OJ-S-utgave: 96

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
A system for dealing with enquiries and customer support for inhabitants, businesses and organisations will be procured and implemented for Bergen Municipality. The system will also deal with enquiries and customer support for employees in Bergen Municipality. Hereafter called the joint customer support system (KSS).
Vis mer
In addition, the procurement will include user support, maintenance and operation of the system, as well as consultancy services and advice connected to the system.
The overall aim of the focus on digitalisation in recent years is a future municipality where new digital tools give better services, both internally and in dialogue with inhabitants and businesses. In order to fulfil this aim and, at the same time, give good user experiences during the process, it is necessary to coordinate how new digital tools are used.
Vis mer
Kilde: OJS 2020/S 096-230636 (2020-05-14)
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