2026-02-06(25-392) Telephony services and telephone exchange (GLØR IKS)
The competition is for the provision of ICT Speech and Communication Services. Participants in the procurement: GLØR IKS and Hadeland and Ringerike Avfallsselskap AS (HRA AS) The procurement ́s value is estimated to: Above the EEA threshold. The volume is an estimate and is not binding for the contracting authority. See the procurement documents for further information. This procurement is considered to have an immaterial impact on climate and the environment, cf. the Regulations §7-9, fifth paragraph. …
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2025-06-30Procurement of a contact centre system for Lånekassen (Lånekassen)
Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall ensure that the Norwegian State Education Fund's customers can have a direct dialogue with the Norwegian State Education Fund in order to safeguard their customer relationships. There is also a need to extract data on use for analysis purposes. Due to staff holidays, answers to questions cannot be expected before July 28, but we will try to answer as far …
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2025-06-11Purchase of telephony services (Finanstilsynet)
The Financial Supervisory Authority of Norway shall procure telephony services (landline and mobile telephony), including the company network, switchboard and functionality that normally belongs to the service.
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2024-07-11Procurement of a Contact Centre platform (Direktoratet for høyere utdanning og kompetanse (HK-dir))
Karriereveiledning.no is a national service that offers free and anonymous career guidance for the entire population. The service is available via drop-in on chat and telephone. The service is operated and coordinated by the Directorate for Higher Education and Competence (HK-dir) in Tromsø. Telephone and chat enquiries from end-users will be received and answered via a contact centre platform. Hk-dir needs a contact centre platform for telephone and chat that can be integrated on the website. See the …
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2023-09-19Switchboard and contact centre solution (Departementenes sikkerhets- og serviceorganisasjon)
The procurement will ensure a future-oriented switchboard and contact centre solution. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a day.
The contract duration …
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2023-04-17Tender documentation for the procurement of IP telephony, mobile telephony and mobile broadband (OFA - Konkurranseportal)
The contracting authority/client for the contest is Agder County, 25 municipalities and associated entities in the Agder region. The aim of the contract is to cover the contracting authority's need for the purchase of products and services related to IP telephony and mobile broadband, as well as making new technology available which the tenderer can provide now or during the contract period.
The contracting authority's service-critical assignments entail high requirements for quality and availability, …
Vis anskaffelsen » Nevnte leverandører:Telenor Norge AS
2022-11-09Framework agreement for SMS notification services (Agder fylkeskommune)
Agder County, avdeling samferdsel shall procure cloud-based off-the-shelf solution for SMS notification for affected population in a designated geographical area. Examples of what affects the population and neighbours are blasting work, road closures, initiation of projects, dust / noise / vibrations, restrictions regarding traffic management, summons to information meetings / open days and other needs that affect residents within a designated geographical area. The tool can be used in Agder, and by all …
Vis anskaffelsen » Nevnte leverandører:Fram Web As
2022-11-02Part 1 - contract for call centre services for the subscription scheme School Fruit (Opplysningskontoret for frukt og grønt)
The Information office for fruit and vegetables (OFG) operates the School Fruit subscription scheme on behalf of the Norwegian Directorate of Health. The scheme has many enquiries from parents/guardians, particularly at the start of each term. In addition schools and suppliers can have questions about the administration system www.skolefruktsys.no. OFG has organised a smaller unit that is responsible for the operation. This unit will be relieved by a call centre. OFG would now like to procure a …
Vis anskaffelsen » Nevnte leverandører:Granada As
2022-06-02Telephony and switchboard system (Vestland fylkeskommune)
Telephony and switchboard system for Vestland County.
Vestland County needs a switchboard and customer centre system, and a telephony contract. The system must
have intuitive interface and be available for all potential units, such as administration,
dental clinics, schools, etc., in the entire county. We would primarily like a system that covers all
needs, but we are also open for two different systems if this givs us the best total system.
We expect a cloud system that is set up by the tenderer as a …
Vis anskaffelsen » Nevnte leverandører:Telenor Norge AS
2022-05-17Customer centre and route information services, Finnmark/Snelandia (Troms og Finnmark Fylkeskommune)
The assignment is split into two, where the county is looking for a tenderer to provide customer centre services and route information services for public transport in Finnmark.
All counties have a route information service (telephone number 177) for public transport. The sub-assignment consists of delivering/answering route information by telephone, email, and chat for public transport in Finnmark (buses, fast boats, ferries, and Fleks).
The contracting authority has chosen not to have a physical …
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2022-01-26Procurement of switchboard and contact centre system (Departementenes sikkerhets- og serviceorganisasjon)
The procurement will secure a future-orientated switchboard and contact centre system to replace contract 16/783. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a …
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2021-12-09Procurement of call centre services/guide resources (Norsk Helsenett SF)
The procurement is mainly for the continuation/re-establishment of an existing assignment.
Helfo would like to re-establish a national telephone centre for the follow-up of arriving travellers. Specifically, the telephone service will guide the arriving travellers, so that they understand and can carry out quarantine in-line with the regulations, and control that they adhere to the quarantine regulations.
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2021-09-10Multi-channel call centre (Viken fylkeskommune)
Viken County shall procure a multi-channel call centre system that brings together one or more services on one platform / one system. There is a need for a telephony and chat system, with a chatbot as an option. We want to buy Stock products, with the possibility for integrations of existing systems.
The call centre system will be a cloud service (SaaS).
Vis anskaffelsen » Nevnte leverandører:NetNordic Norway AS
2021-03-29Call Centre Services/Guide Resources (Norsk Helsenett SF)
The Norwegian Health Directorate has given Helfo the task of establishing a national telephone centre to follow-up arrivals in the country in order to prevent Covid-19 transmission. Specifically, the telephone service will guide the arriving travellers, so that they understand and can carry out the quarantine in-line with the regulations, and control that they adhere to the quarantine regulations.
Vis anskaffelsen » Nevnte leverandører:Maskineriet AS
2020-09-03Contact Center (Ruter As)
Competition for call center, switchboard and chat with options on social media, knowledge database and customer satisfaction survey.
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2020-01-20Contract for Telephony Services (Statens vegvesen)
The contract includes infrastructure and services for the operation and maintenance of landline telephony, including: IP telephony, subscriptions, traffic and Intelligent Network (IN), etc.
See Annex 1 for further information.
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS
2019-06-25Telephony (Statens vegvesen)
The contract must cover nationwide landline communication and associated services. The contract includes ISDN, PSTN, SIP/IPT trunks and IN solutions. As well as service related to establishment of new solutions and changes.
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2018-10-09Framework Agreement for Telephony Services (Hammerfest kommune)
Hammerfest, Kvalsund and Nordkapp municipalities have entered into a procurement collaboration for the procurement of telephony services. The procurement will be made by Hammerfest municipality, but it will apply for all three municipalities.
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2018-09-13Tender Call Centre Service for School Fruit (Opplysningskontoret for frukt og grønt)
The Information office for fruit and vegetables (OFG) operates the School Fruit Scheme subscription system that applies to all primary and secondary schools in Norway on behalf of the Norwegian Directorate of Health.
There is a need for a call centre service for this subscription scheme, the need is particularly large at the start of term. Enquiries can be by telephone, e-mail and by the conversation function on the Internet (chat). In addition some letters are to be sent out with an information sheet …
Vis anskaffelsen » Nevnte leverandører:Granada As
2018-05-30Operations and services in the Norwegian Environment Agency´s premises in Trondheim (Miljødirektoratet)
The procurement is for operations and services in the Norwegian Environment Agency's premises in Trondheim. The premises are new, address Brattørkaia 15. The main assignments in the contract are staffing the telephone exchange and reception, production of access cards, access control, handling post, staffing the goods reception and stores, photocopy /print service, distribution of newspapers, meeting room service, security guard services and service of photocopying machines and coffee machines. The …
Vis anskaffelsen » Nevnte leverandører:ISS Facility Service AS
2018-01-19Delivery of data and voice subscriptions (Bodø kommune)
Samordnet Innkjøp I Salten (SIIS) invites tenderers to an open tender competition above the National threshold value for entry into a 2 years framework agreement for the delivery of data and voice subscriptions to SIIS, with a unilateral option on 1 year + 1 year. This includes procurement of up to 4 years. Different services are requested, but emphasis is put on the fact that the municipalities are not bound to them. The tender is published on www.doffin.no and www.ted.com
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2018-01-09A customer service system (Entur AS)
Entur AS invites tenderers to a pre-qualification in a contract competition.
Betjent Service in Entur AS comprises a call centre at 2 locations (Lillehammer and Trondheim), 5 manned stations (Oslo S., Oslo Airport, Trondheim S., Stavanger and Bergen). Betjent Service helps the traveler through Entur Call centre and as service hosts at manned stations.
Entur AS intends to establish a new customer service system The scope of the contract includes procurement of systems, implementation and maintenance …
Vis anskaffelsen » Nevnte leverandører:Telia NorgeTelia Norge AS
2017-09-29Delivery of data and voice subscriptions (Bodø kommune)
Samordnet Innkjøp I Salten (SIIS) invites tenderers to an open tender competition above the national threshold for a 2 year framework agreement for the delivery of automatic message counting for landline and mobile telephony, with a unilateral option for 1+1 year. This includes the procurement of automatic message counting for up to 4 years. Different services are requested, but emphasis is put on the fact that the municipalities are not bound to them.
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2017-07-07Assistance to Customer Service Centre (Statens Pensjonskasse)
Through this procurement, SPK shall acquire a long term collaborating partner for the management of enquiries to the customer service centre. The solution shall relieve SPK's own customer service centre and ensure sufficient capacity as needed.
The agreement shall cover SPK's need for assistance in the management of enquiries to the customer service centre.
The enquiries will initially be via telephone, but the assistance can be expanded to include other channels such as email and chat.
The Contracting …
Vis anskaffelsen » Nevnte leverandører:Proffcom AS
2017-07-06Procurement of mobile phone services (DIFI / Statens Innkjøpssenter)
Statens Innkjøpssenter [the Government Procurement Centre] shall establish a procurement for telephony and data traffic, for Government managed entities. The agreement shall provide the activities good and future-oriented communication services that comply with the user requirements in the governmental sector. The agreement shall i.a. ensure good mobile coverage and access to mobile broadband in such a way that the government employees can conduct their services in a good way.
The Contracting Authority …
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2017-05-29Framework agreement for landline telephone services (Forsvarets logistikkorganisasjon (FLO))
The Norwegian Armed Forces intends to enter into a framework agreement for landline telephony services on behalf of the following authorities: the Norwegian Armed Forces, the Norwegian Defence Materiel Agency, the Norwegian Defence Estates Agency, the Norwegian Defence Research Establishment, and the National Security Authority.
Vis anskaffelsen » Nevnte leverandører:Phonero AS
2017-05-05Procurement — Framework agreement for the delivery of data and call subscriptions (Bodø kommune)
Samordnet Innkjøp I Salten (SIIS) invites tenderers to an open tender competition above the national threshold for a 2 year framework agreement for the delivery of automatic message counting for landline and mobile telephony, with a unilateral option for 1+1 year. This includes the procurement of automatic message counting for up to 4 years. Different services are requested, but emphasis is put on the fact that the municipalities are not bound to them.
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2016-10-12The purchase of telephony services (BIR AS)
BIR wishes to enter into a contract for appropriate telephony services in regards to equipment and subscriptions for the corporation. The various companies in BIR have different service requirements, but they all require very good coverage — both indoor and along roads/tunnels in Hordaland. Several of BIR's locations are situated outside residential and industrial areas.
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2016-08-29Temporary staff recruitment agency (Politiets fellestjenester (Norwegian Police Shared Services))
The aim of the procurement is to cover the Norwegian Police's need for temporary staff services within the services described in this document's point 1.4, e.g. holidays, short term absence or in extraordinary situations where more resources are required than what the contracting authority has available at that point in time.
Requested services:
1. Service co-worker, including simple case handling, secretarial tasks, telephone exchange, reception, office worker, customer and goods reception.
2. Caretaker …
Vis anskaffelsen » Nevnte leverandører:Adecco Norge AsAmesto Top Temp ASManpower As
2016-07-04EEA 040-2016 Landline telephony equipment/apparatuses and alarm equipment (Bergen Kommune (Bergen municipality))
Bergen municipality has put a lot of work into consolidating the telephony infrastructure on the basis of IP telephony and SIP trunks against the external network. A modern and very secure infrastructure has been established that provides an important spectrum of services for the entire municipality.
This contract is for landline telephony and alarm equipment that is compatible with the existing equipment and infrastructure. Bergen municipality currently has an operational contract with TDC AS, who …
Vis anskaffelsen » Nevnte leverandører:Tdc As
2016-06-09Framework agreement on telephony services (Utlendingsdirektoratet — UDI (the Norwegian Directorate of Immigration))
The competition includes i.a.:
Mobile services for speaking and data;
Mobile equipment and integration;
SMS services;
Exchange and the call centre services;
Landline telephony (IP telephony) and Internet telephony (SIP/VoiP).
See Annex 1 for further details.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser (http://permalink.mercell.com/59179915.aspx). Then follow …
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS
2016-05-19Open tender competition for purchase of telephony services (Politiets sikkerhetstjeneste (The Norwegian Police Security Service))
The Contracting Authority wishes to enter into an agreement regarding landline and mobile telephony services. The telephony services shall comply with the Contracting Authority's Operational and Security requirements. This implies i.a. a high degree of up-time and availability, rapid responses to corrections of error conditions, as well as the ability to manage the information in such a way that the Contracting Authority's requirements for confidentially are upheld.
Vis anskaffelsen » Nevnte leverandører:Telenor Norge AS
2016-01-08Procurement of a telephony system for MuseumsIT — subscriptions, telephony and mobile data traffic (Museumsit AS)
MuseumsIT intends to enter into a framework agreement for future procurements of a telephony system, including subscriptions, telephony and mobile data traffic. The aim of the procurement is to:
— Ensure the establishment of cost-efficient and future orientated use of telephony systems;
— Enable an integrated IT and mobile system that allows for efficient communication and interaction in the organisation;
— Make use of the best mobile coverage in the market;
— Ensure the market's best terms for the …
Vis anskaffelsen » Nevnte leverandører:Phonero AS
2015-12-18Telephony traffic and procurement of mobile telephones (Hedmark IKT (Hedmark ICT))
The tender contest involves all telephony traffic, both landlines and mobile telephone services for the contracting authority's municipalities and their associated companies, as well as continuing procurements of mobile telephones. We do not want an agreement that binds us to the purchase of a specific volume of traffic or number of mobile telephones.
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2015-08-24Procurement of a New Work Surface for Telephony and Emergency Network at the Road Traffic Centres (Statens vegvesen (The Norwegian Public Roads Administration))
The Contracting Authority would like tenders for the delivery of a joint (national) communication system for all the road traffic centres (VTS) in Norway. The aim of the procurement is — the system shall make the work assignments that the traffic operators carry out more efficient and simplified as regards the receipt, processing, logging and further connection of conversations and messages and it shall facilitate for extensive cooperation between the road traffic centres. The users of the system will be …
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2015-08-24Procurement of New Workspace for Telephony and Public Safety Network at the Traffic Management Centres (Statens vegvesen)
The purpose of the tender is to procure a common (nationwide) communication solution for all the traffic management centres (VTS) in Norway.
The purpose of this procurement is:
The solution shall enhance the efficiency and simplify the tasks performed by the traffic operators when answering, processing, logging and routing calls and messages and it shall facilitate extensive cooperation between the Traffic Management Centres. The users of the system will be the traffic operators employed at the Traffic …
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