Service provider Enova SF’s response service

Enova SF

The purpose of the procurement is for Enova to enter into a contract with a tenderer that will undertake the operation of Enova's response service ('the Response Service') on behalf of Enova.

Frist

Fristen for mottak av tilbud var 2023-08-23. Anskaffelsen ble publisert 2023-06-23.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2023-06-23 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2023-06-23)
Gjenstand
Anskaffelsens omfang
Tittel: Energy-efficiency consultancy services
Referansenummer: SID 23/38422
Kort beskrivelse:
The purpose of the procurement is for Enova to enter into a contract with a tenderer that will undertake the operation of Enova's response service ('the Response Service') on behalf of Enova.
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: ENØK-rådgivning 📦
Tilleggs-CPV: Rådgivning i forbindelse med bygningsmaterialer 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Enova SF
Postadresse: Brattørkaia 17A
Postnummer: 7010
Poststed: Trondheim
Kontakt
Internettadresse: https://www.enova.no/ 🌏
E-post: bjorn.hakon.aunoien@enova.no 📧
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=371307&B=KGVLIGHT 🌏
URL for deltakelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=371307&B=KGVLIGHT 🌏

Referanse
Datoer
Sendt dato: 2023-06-23 📅
Innleveringsfrist: 2023-08-23 📅
Publiseringsdato: 2023-06-28 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 122-385849
OJ-S-utgave: 122
Tilleggsinformasjon
The annual contract sum for the assignment is between NOK 10 million and NOK 25 million. Enova is working on an internal project with the goal of making work processes in the entity more efficient. Attention is therefore drawn to the fact that the result of this work can lead to changes in the content and/or scope of the assignment in the contract period.
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Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The assignment (the service provision) includes guidelines on Enova’s support offer and the Energy Labelling Scheme, as well as general consulting on topics in Enova’s work areas. The service provision is connected to incoming and outgoing telephone enquiries, email and internet enquiries (chat and social media). Whilst carrying out the assignment, the tenderer will serve incoming and outgoing enquiries for Enova with set requirements for customer statistics, including response time and customer satisfaction.
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It is a prerequisite that tenderers have the necessary understanding of Enova's framework terms, and is familiar with the goals of the Energy Fund as stated in Ot.prp.no. 35 (2000-2001) and Inst. O. no. 59 (2000 – 2001). Tenderers are also expected t have good insight in the white paper Climate Plan for 2021–2030 (Meld. St. 13 (2020-2021)) and Energy for Work - long term value creation from Norwegian energy resources (Meld. St. 36 (2020 -2021)), as well as current contracts between Enova and KLD. It is a prerequisite that tenderers are familiar with relevant EU directives and that tenderers have relevant knowledge on the Energy Labelling Scheme for buildings and energy assessments of technical installations in buildings. Note that new main documents can be added in the contract period.
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The tenderer will be obliged to operate Enova’s response service in such a manner that the activity contributes to the fulfilment of Enova’s objectives. See the specification in the tender documentation for further information on the scope and content.
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The current contract period expires on 31.12.2023. The tenderer will be expected to be operative on 01.01.2024 at the latest.
Varighet: 24 måneder
Beskrivelse av fornyelser:
The assignment will be valid for two (2) years, with an option to extend for a further one (1) year, to a total maximum of three (3) years.
Tilleggsinformasjon:
The annual contract sum for the assignment is between NOK 10 million and NOK 25 million. Enova is working on an internal project with the goal of making work processes in the entity more efficient. Attention is therefore drawn to the fact that the result of this work can lead to changes in the content and/or scope of the assignment in the contract period.
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Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten: The qualification requirements are described in the tender documentation.
Økonomisk og finansiell stilling: The qualification requirements are described in the tender documentation.
Teknisk og faglig kapasitet: The qualification requirements are described in the tender documentation.

Prosedyre
Rettslig grunnlag: 32014L0024
Minste antall kandidater: 3
Største antall kandidater: 5
Objektive kriterier for å velge det begrensede antallet kandidater:
If there are more than five (5) tenderers who fulfil the minimum qualification requirements register, the contracting authority will rank the tenderers according to the response to tender documentation point 9.7 'Requirement for technical and professional qualifications'.
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Tidspunkt for mottak av tilbud: 13:00
Dato for utsendelse av invitasjoner: 2023-09-08 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2023-12-31 📅

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 983 609 155
Annen type oppdragsgiver: Government Company - manager of the Climate and Energy Fund
Kontakt
Kontaktpunkt: Bjørn H. Aunøien
Adresse til kjøperprofilen: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/255658 🌏
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=371307&B=KGVLIGHT 🌏

Utfyllende informasjon
Klageinstans
Navn: Trøndelag tingrett
Poststed: Trondheim
Postnummer: 7013
Land: Norge 🇳🇴
Kilde: OJS 2023/S 122-385849 (2023-06-23)
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