Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall ensure that the Norwegian State Education Fund's customers can have a direct dialogue with the Norwegian State Education Fund in order to safeguard their customer relationships. There is also a need to extract data on use for analysis purposes. Due to staff holidays, answers to questions cannot be expected before July 28, but we will try to answer as far as possible. Tenderers are free to submit questions when they want.
Frist
Fristen for mottak av tilbud var 2025-09-10.
Anskaffelsen ble publisert 2025-06-30.
Kunngjøring av konkurranse (2025-06-30) Gjenstand Anskaffelsens omfang
Tittel: Procurement of a contact centre system for Lånekassen
Referansenummer: 509
Kort beskrivelse:
“Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall...”
Kort beskrivelse
Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall ensure that the Norwegian State Education Fund's customers can have a direct dialogue with the Norwegian State Education Fund in order to safeguard their customer relationships. There is also a need to extract data on use for analysis purposes.
Due to staff holidays, answers to questions cannot be expected before July 28, but we will try to answer as far as possible. Tenderers are free to submit questions when they want.
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Kontrakttype: Tjenester
Produkter/tjenester: Callsenter📦
Estimert verdi eksklusive mva: 6 000 000 NOK 💰
Beskrivelse
Beskrivelse av anskaffelsen:
“Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall...”
Beskrivelse av anskaffelsen
Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall ensure that the Norwegian State Education Fund's customers can have a direct dialogue with the Norwegian State Education Fund in order to safeguard their customer relationships. There is also a need to extract data on use for analysis purposes.
Due to staff holidays, answers to questions cannot be expected before July 28, but we will try to answer as far as possible. Tenderers are free to submit questions when they want.
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Tilleggsprodukter/-tjenester: Telefonsvarertjenester📦
Tilleggsprodukter/-tjenester: Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte 📦
Tilleggsprodukter/-tjenester: Radio-, fjernsyn-, og telekommunikasjon samt tilhørende utstyr📦
Tilleggsprodukter/-tjenester: Post- og telekommunikasjonstjenester📦
Tilleggsprodukter/-tjenester: Kontorstøttetjenester📦
Tilleggsprodukter/-tjenester: Forretningstjenester: lov, reklame, rådgiving, ansettelse, trykking og sikkerhet📦
Tilleggsprodukter/-tjenester: Telekommunikasjonssystem📦
Tilleggsprodukter/-tjenester: Sentralbord📦
Utførelsessted: Oslo🏙️ Varighet
Startdato: 2026-04-01 📅
Sluttdato: 2032-04-01 📅
Tildelingskriterier
Pris ✅
Pris (vekting): 30
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 70
Kvalitetskriterium (navn): In this procurement, the contracting authority has chosen to take care of climate and environmental considerations through concrete requirements, cf. the public procurement regulations § 7-9 fourth paragraph.
The justification for this is that the climate and environmental goals for the procurement are best achieved by having all tenders fulfil a fixed minimum level for environmental performance. The use of award criteria could mean that tenders with lower environmental performance, but a higher score on other criteria, may still be able to reach the competition. This is seen as little compatible with the objective of the procurement.
In assessing the climate and environmental impact of the procurement, the contracting authority has chosen to focus on data centre operation, as this component clearly makes up the largest share of the environmental footprint by the use of cloud services. Measures to ensure energy efficiency and the use of renewable energy in computer centres have, therefore, the greatest effect on reducing total emissions from the service delivery.
Furthermore, it is considered appropriate and proportionate to determine environmental requirements at a level that is relevant and realistically achievable for the market. The requirements are designed so that they can be documented, checked and followed-up in the contract period.
This approach ensures equal treatment of the tenderers, predictability in the competition and fulfilment of the company's environmental strategy. The contracting authority therefore deems that the use of requirements rather than award criteria is the most suitable means for safeguarding climate and environmental considerations in this concrete procurement.
Kvalitetskriterium (vekting): 0
Tittel
Identifikasjonsnummer for delkontrakt: LOT-0001
Prosedyre Prosedyretype
Åpen anbudskonkurranse ✅ Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2025-09-10 10:00:00.000 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: engelsk 🗣️
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Minste tidsramme som tilbyderen må opprettholde tilbudet i: 174
Juridisk, økonomisk, finansiell og teknisk informasjon Vilkår for deltakelse
Liste og kort beskrivelse av regler og kriterier:
“Tax and VAT: The tenderer must have their affairs in order with respect to the payment of tax, employer contribution and value added tax (VAT).
...”
Liste og kort beskrivelse av regler og kriterier
Tax and VAT: The tenderer must have their affairs in order with respect to the payment of tax, employer contribution and value added tax (VAT).
Documentation requirements:
Tax certificate, not older than 6 months.
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Liste og kort beskrivelse av regler og kriterier:
“Registration: Tenderers shall be registered in a company register, professional register or a commerce register in the country where the tenderer is...”
Liste og kort beskrivelse av regler og kriterier
Registration: Tenderers shall be registered in a company register, professional register or a commerce register in the country where the tenderer is established.
Documentation requirements:
Company Registration Certificate, not older than 12 months.
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Hovedfinansieringsvilkår og betalingsordninger og/eller henvisning til relevante bestemmelser som regulerer dem:
“N/A” Vilkår knyttet til kontrakten
Vilkår for kontraktoppfyllelse:
“N/A”
Oppdragsgiver Navn og adresser
Navn: Lånekassen
Nasjonalt registreringsnummer: 960885406
Postadresse: Postboks 191 - Økern
Postnummer: 0510
Poststed: Oslo
Region: Oslo🏙️
Land: Norge 🇳🇴
E-post: bano.basri.younas@lanekassen.no📧
Telefon: +47 21496000📞
URL: https://lanekassen.no/🌏
Adresse til kjøperprofilen: https://lanekassen.no/🌏 Type oppdragsgiver
Regional eller lokal myndighet
Hovedaktivitet
Alminnelige offentlige tjenester
Kommunikasjon
Deltakelses-URL: https://app.artifik.no/procurements/509🌏
Tilgang til konkurransegrunnlaget er begrenset
Utfyllende informasjon Klageinstans
Navn: Oslo District Court
Nasjonalt registreringsnummer: 926725939
Postadresse: Postboks 2106 Vika
Postnummer: 0125
Poststed: Oslo
Region: Oslo🏙️
Land: Norge 🇳🇴
E-post: oslo.tingrett@domstol.no📧
Telefon: +47 22035200📞
URL: https://www.domstol.no/no/domstoler/tingrett/oslo-tingrett/🌏 Tjeneste hvor informasjon om klageprosedyren kan innhentes
Navn: Lånekassen
Nasjonalt registreringsnummer: 960885406
Postadresse: Postboks 191 - Økern
Postnummer: 0510
Poststed: Oslo
Region: Oslo🏙️
Land: Norge 🇳🇴
E-post: bano.basri.younas@lanekassen.no📧
Telefon: +47 21496000📞
URL: https://lanekassen.no/🌏 Informasjon om elektroniske arbeidsflyter
Elektronisk fakturering vil bli akseptert
Elektronisk bestilling vil bli brukt
Elektronisk betaling vil bli brukt
Kilde: OJS 2025/S 123-423246 (2025-06-30)