Through this procurement, SPK shall acquire a long term collaborating partner for the management of enquiries to the customer service centre. The solution shall relieve SPK's own customer service centre and ensure sufficient capacity as needed.
The agreement shall cover SPK's need for assistance in the management of enquiries to the customer service centre.
The enquiries will initially be via telephone, but the assistance can be expanded to include other channels such as email and chat.
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Frist
Fristen for mottak av tilbud var 2017-08-21.
Anskaffelsen ble publisert 2017-07-07.
Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:
Kunngjøring av konkurranse (2017-07-07) Gjenstand Anskaffelsens omfang
Tittel: Telephone switchboard services
Referansenummer: 17/003657
Kort beskrivelse:
“Through this procurement, SPK shall acquire a long term collaborating partner for the management of enquiries to the customer service centre. The solution...”
Kort beskrivelse
Through this procurement, SPK shall acquire a long term collaborating partner for the management of enquiries to the customer service centre. The solution shall relieve SPK's own customer service centre and ensure sufficient capacity as needed.
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Sentralbordtjenester📦
Tilleggs-CPV: Callsenter📦 Utførelsessted
NUTS-region: no011 🏙️
Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Kunngjøring om tildeling av kontrakt (2017-12-04) Gjenstand Anskaffelsens omfang
Tittel: Call centre
Kort beskrivelse:
“Through this procurement, SPK shall acquire a long-term collaborating partner for the management of inquiries to the customer service center. The solution...”
Kort beskrivelse
Through this procurement, SPK shall acquire a long-term collaborating partner for the management of inquiries to the customer service center. The solution shall relieve SPK’s own customer service center and ensure sufficient capacity as needed.
Vis mer
Totalverdi for anskaffelsen: 9 240 438 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Felles innkjøpsordliste (CPV)
Kode: Callsenter📦