2025-06-30Procurement of a contact centre system for Lånekassen (Lånekassen)
Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall ensure that the Norwegian State Education Fund's customers can have a direct dialogue with the Norwegian State Education Fund in order to safeguard their customer relationships. There is also a need to extract data on use for analysis purposes. Due to staff holidays, answers to questions cannot be expected before July 28, but we will try to answer as far …
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2023-09-19Switchboard and contact centre solution (Departementenes sikkerhets- og serviceorganisasjon)
The procurement will ensure a future-oriented switchboard and contact centre solution. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a day.
The contract duration …
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2022-11-02Part 1 - contract for call centre services for the subscription scheme School Fruit (Opplysningskontoret for frukt og grønt)
The Information office for fruit and vegetables (OFG) operates the School Fruit subscription scheme on behalf of the Norwegian Directorate of Health. The scheme has many enquiries from parents/guardians, particularly at the start of each term. In addition schools and suppliers can have questions about the administration system www.skolefruktsys.no. OFG has organised a smaller unit that is responsible for the operation. This unit will be relieved by a call centre. OFG would now like to procure a …
Vis anskaffelsen » Nevnte leverandører:Granada As
2022-05-17Customer centre and route information services, Finnmark/Snelandia (Troms og Finnmark Fylkeskommune)
The assignment is split into two, where the county is looking for a tenderer to provide customer centre services and route information services for public transport in Finnmark.
All counties have a route information service (telephone number 177) for public transport. The sub-assignment consists of delivering/answering route information by telephone, email, and chat for public transport in Finnmark (buses, fast boats, ferries, and Fleks).
The contracting authority has chosen not to have a physical …
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2022-01-26Procurement of switchboard and contact centre system (Departementenes sikkerhets- og serviceorganisasjon)
The procurement will secure a future-orientated switchboard and contact centre system to replace contract 16/783. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a …
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2021-12-09Procurement of call centre services/guide resources (Norsk Helsenett SF)
The procurement is mainly for the continuation/re-establishment of an existing assignment.
Helfo would like to re-establish a national telephone centre for the follow-up of arriving travellers. Specifically, the telephone service will guide the arriving travellers, so that they understand and can carry out quarantine in-line with the regulations, and control that they adhere to the quarantine regulations.
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2021-09-10Multi-channel call centre (Viken fylkeskommune)
Viken County shall procure a multi-channel call centre system that brings together one or more services on one platform / one system. There is a need for a telephony and chat system, with a chatbot as an option. We want to buy Stock products, with the possibility for integrations of existing systems.
The call centre system will be a cloud service (SaaS).
Vis anskaffelsen » Nevnte leverandører:NetNordic Norway AS
2021-03-29Call Centre Services/Guide Resources (Norsk Helsenett SF)
The Norwegian Health Directorate has given Helfo the task of establishing a national telephone centre to follow-up arrivals in the country in order to prevent Covid-19 transmission. Specifically, the telephone service will guide the arriving travellers, so that they understand and can carry out the quarantine in-line with the regulations, and control that they adhere to the quarantine regulations.
Vis anskaffelsen » Nevnte leverandører:Maskineriet AS
2020-09-03Contact Center (Ruter As)
Competition for call center, switchboard and chat with options on social media, knowledge database and customer satisfaction survey.
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2018-09-13Tender Call Centre Service for School Fruit (Opplysningskontoret for frukt og grønt)
The Information office for fruit and vegetables (OFG) operates the School Fruit Scheme subscription system that applies to all primary and secondary schools in Norway on behalf of the Norwegian Directorate of Health.
There is a need for a call centre service for this subscription scheme, the need is particularly large at the start of term. Enquiries can be by telephone, e-mail and by the conversation function on the Internet (chat). In addition some letters are to be sent out with an information sheet …
Vis anskaffelsen » Nevnte leverandører:Granada As
2018-01-09A customer service system (Entur AS)
Entur AS invites tenderers to a pre-qualification in a contract competition.
Betjent Service in Entur AS comprises a call centre at 2 locations (Lillehammer and Trondheim), 5 manned stations (Oslo S., Oslo Airport, Trondheim S., Stavanger and Bergen). Betjent Service helps the traveler through Entur Call centre and as service hosts at manned stations.
Entur AS intends to establish a new customer service system The scope of the contract includes procurement of systems, implementation and maintenance …
Vis anskaffelsen » Nevnte leverandører:Telia NorgeTelia Norge AS
2017-07-07Assistance to Customer Service Centre (Statens Pensjonskasse)
Through this procurement, SPK shall acquire a long term collaborating partner for the management of enquiries to the customer service centre. The solution shall relieve SPK's own customer service centre and ensure sufficient capacity as needed.
The agreement shall cover SPK's need for assistance in the management of enquiries to the customer service centre.
The enquiries will initially be via telephone, but the assistance can be expanded to include other channels such as email and chat.
The Contracting …
Vis anskaffelsen » Nevnte leverandører:Proffcom AS
2016-06-09Framework agreement on telephony services (Utlendingsdirektoratet — UDI (the Norwegian Directorate of Immigration))
The competition includes i.a.:
Mobile services for speaking and data;
Mobile equipment and integration;
SMS services;
Exchange and the call centre services;
Landline telephony (IP telephony) and Internet telephony (SIP/VoiP).
See Annex 1 for further details.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser (http://permalink.mercell.com/59179915.aspx). Then follow …
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS
2015-08-24Procurement of a New Work Surface for Telephony and Emergency Network at the Road Traffic Centres (Statens vegvesen (The Norwegian Public Roads Administration))
The Contracting Authority would like tenders for the delivery of a joint (national) communication system for all the road traffic centres (VTS) in Norway. The aim of the procurement is — the system shall make the work assignments that the traffic operators carry out more efficient and simplified as regards the receipt, processing, logging and further connection of conversations and messages and it shall facilitate for extensive cooperation between the road traffic centres. The users of the system will be …
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2015-08-24Procurement of New Workspace for Telephony and Public Safety Network at the Traffic Management Centres (Statens vegvesen)
The purpose of the tender is to procure a common (nationwide) communication solution for all the traffic management centres (VTS) in Norway.
The purpose of this procurement is:
The solution shall enhance the efficiency and simplify the tasks performed by the traffic operators when answering, processing, logging and routing calls and messages and it shall facilitate extensive cooperation between the Traffic Management Centres. The users of the system will be the traffic operators employed at the Traffic …
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2015-03-30Communication system Customer service (Norsk Tipping AS)
Norsk Tipping intends to qualify tenderers for the delivery of tenders for a new communication system for the company's customer service, additional purchases in later stages and consultancy services. The selected provider shall install and configure the system in Norsk Tipping's computer rooms. Various operation models will be evaluated.
Vis anskaffelsen » Nevnte leverandører:Atea As
2014-12-30Procurement of operation and software for Telephony and call centre solution (Fjellinjen AS)
Fjellinjen wishes to procure a data solution for collection of incoming inquiries to our customer service centre. Fjellinjen currently has a customer service centre consisting of 45 agents who handle telephony, email, Chat, Facebook/Twitter, web inquiries and written inquiries. Current opening hours are 8:00-20:00.
The combined traffic volume as per January 2014 estimated approximately 1,000 conversations per day and approximately 600 emails, 250 Chat and web inquiries daily.
See Annex 1 for further …
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2014-03-18Call centre services for the School Fruit Scheme (Opplysningskontoret for frukt og grønnsaker)
The Information office for fruit and vegetables (OFG) operates the School Fruit Scheme subscription system that applies to grades 1 to 7 schools on behalf of the Norwegian Directorate of Health.
In connection with the subscription system there are many inquiries from parents and guardians, especially at the start of each semester (school start in August/September and at the semester start in January). In addition the schools and suppliers may have questions connected to the administration system, with …
Vis anskaffelsen » Nevnte leverandører:Polarfakta AS
2012-11-05Procurement of operating and software solution for telephony and contact centre solution (Fjellinjen AS)
Fjellinjen wants to procure a data solution for handling inbound calls to our call center. Fjellinjen currently has a call center staffed by 55 agents who handle telephone calls, e-mails, web inquiries and written inquiries. Total traffic volume, per January 2012, is estimated at approx. 1 000 calls, as well as approx. 500 e-mails and web inquiries daily.
NOTE: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at …
Vis anskaffelsen » Nevnte leverandører:Intelecom Group As
2012-06-18Procurement and management of telephony system (Fjellinjen AS)
Fjellinjen, henceforth referred to as the Awarding Authority, shall procure a computer system for management of incoming requests to the Awarding Authority’s customer centre. The Awarding Authority has at present a customer centre comprising of 55 agents who manage telephony, e-mail and web requests and written requests. The total traffic volume is per January 2012 estimated to approx. 1 000 conversations per day as well as 500 e-mails and web requests per day.
NOTE: To register your interest in this …
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