Karriereveiledning.no is a national service that offers free and anonymous career guidance for the entire population. The service is available via drop-in on chat and telephone. The service is operated and coordinated by the Directorate for Higher Education and Competence (HK-dir) in Tromsø. Telephone and chat enquiries from end-users will be received and answered via a contact centre platform. Hk-dir needs a contact centre platform for telephone and chat that can be integrated on the website. See the requirement specifications, see the tender documentation part B annex 1 for further information on the contract's extent and content.
Frist
Fristen for mottak av tilbud var 2024-08-29.
Anskaffelsen ble publisert 2024-07-11.
Kunngjøring av konkurranse (2024-07-11) Gjenstand Anskaffelsens omfang
Tittel: Procurement of a Contact Centre platform
Referansenummer: 24/04712
Kort beskrivelse:
“Karriereveiledning.no is a national service that offers free and anonymous career guidance for the entire population. The service is available via drop-in...”
Kort beskrivelse
Karriereveiledning.no is a national service that offers free and anonymous career guidance for the entire population. The service is available via drop-in on chat and telephone. The service is operated and coordinated by the Directorate for Higher Education and Competence (HK-dir) in Tromsø. Telephone and chat enquiries from end-users will be received and answered via a contact centre platform. Hk-dir needs a contact centre platform for telephone and chat that can be integrated on the website.
See the requirement specifications, see the tender documentation part B annex 1 for further information on the contract's extent and content.
Vis mer
Kontrakttype: Tjenester
Produkter/tjenester: Kontorstøttetjenester📦
Estimert verdi eksklusive mva: 18 000 000 NOK 💰
Beskrivelse
Beskrivelse av anskaffelsen:
“Karriereveiledning.no is a national service that offers free and anonymous career guidance for the entire population. The service is available via drop-in...”
Beskrivelse av anskaffelsen
Karriereveiledning.no is a national service that offers free and anonymous career guidance for the entire population. The service is available via drop-in on chat and telephone. The service is operated and coordinated by the Directorate for Higher Education and Competence (HK-dir) in Tromsø. Telephone and chat enquiries from end-users will be received and answered via a contact centre platform. Hk-dir needs a contact centre platform for telephone and chat that can be integrated on the website.
See the requirement specifications, see the tender documentation part B annex 1 for further information on the contract's extent and content.
Vis mer
Tilleggsprodukter/-tjenester: Programvare og informasjonssystemer📦
Tilleggsprodukter/-tjenester: Kommunikasjonsprogramvare📦
Tilleggsprodukter/-tjenester: Telefonsvarertjenester📦
Varighet: 2 (YEAR)
Tidsrammen nedenfor er uttrykt i antall år.
Informasjon om opsjoner
Opsjoner ✅
Beskrivelse av opsjoner:
“The HC-dir shall have an option for other departments in the HK-dir to use this service under the same terms as the contract in this contract.” Tittel
Identifikasjonsnummer for delkontrakt: LOT-0000
Prosedyre Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2024-08-29 10:00:00 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Utfyllende informasjon Klageinstans
Navn: Hordaland Tingrett
Nasjonalt registreringsnummer: 926 723 367
Poststed: Bergen
Land: Norge 🇳🇴
E-post: hordaland.tingrett@domstol.no📧
Telefon: 55699700📞 Klageprosedyre
Presis informasjon om frister for klageprosedyrer:
“Any appeals to the procurement process shall be sent to our postmottak@kompetansenorge.no. Responses to appeals will normally be received according to the...”
Presis informasjon om frister for klageprosedyrer
Any appeals to the procurement process shall be sent to our postmottak@kompetansenorge.no. Responses to appeals will normally be received according to the current law.
Vis mer Informasjon om elektroniske arbeidsflyter
Elektronisk fakturering vil bli akseptert
Elektronisk betaling vil bli brukt
Kilde: OJS 2024/S 136-423460 (2024-07-11)