Framework agreement for receivable services for Trondheim municipality

Trondheim Kommune

Trondheim municipality, hereafter called the Contracting Authority, invites tenderers to submit tenders for collection services. The main aim of the framework agreement is to secure a contract with a professional actor who safeguards the municipality ́s customer group in a good and gentle way, in accordance with Trondheim municipality ́s own values. The aim of the new contract is to collect the entire collection portfolio for the municipality at one tenderer. Tenderers shall have the necessary capacity, competence and clear routine descriptions to safeguard all of Trondheim municipality's recovery areas, including, among other things, municipal property fees, municipal rent and other arrears, parking, starting loans, social loans, UMS and too much paid wages. See the tender documentation for further details.

Frist

Deadline 2026-10-09

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2026-09-07 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2026-09-07)
Gjenstand
Anskaffelsens omfang
Tittel: Framework agreement for receivable services for Trondheim municipality
Referansenummer: 2026/15364
Kort beskrivelse:
Trondheim municipality, hereafter called the Contracting Authority, invites tenderers to submit tenders for collection services. The main aim of the framework agreement is to secure a contract with a professional actor who safeguards the municipality ́s customer group in a good and gentle way, in accordance with Trondheim municipality ́s own values. The aim of the new contract is to collect the entire collection portfolio for the municipality at one tenderer. Tenderers shall have the necessary capacity, competence and clear routine descriptions to safeguard all of Trondheim municipality's recovery areas, including, among other things, municipal property fees, municipal rent and other arrears, parking, starting loans, social loans, UMS and too much paid wages. See the tender documentation for further details.
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Kontrakttype: Tjenester
Produkter/tjenester: Inkassovirksomhet 📦
Beskrivelse
Intern identifikator: 2026/15364
Tilleggsprodukter/-tjenester:
+ 8 til
Land: Norge 🇳🇴
Utførelsessted: Trøndelag 🏙️
Varighet
Startdato: 2027-03-31 📅
Sluttdato: 2029-03-31 📅
Tittel
Identifikasjonsnummer for delkontrakt: LOT-0000

Prosedyre
Prosedyretype
Åpen anbudskonkurranse ✅
Rettslig grunnlag: Direktiv 2014/24/EU
Hovedtrekk ved prosedyren: See the tender documentation for further details.
Rettslig grunnlag: The Public Procurement Act and the Procurement Regulations.
Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2026-10-09 13:00:00 📅
Vilkår for åpning av tilbud: 2026-10-09 13:00:00 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Minste tidsramme som tilbyderen må opprettholde tilbudet i: 54 dager
Informasjon om en rammeavtale eller en dynamisk innkjøpsordning
Rammeavtale med flere leverandører ✅
Anbudsvilkår
Avansert eller kvalifisert elektronisk signatur eller segl (som definert i forordning (EU) nr. 910/2014) er påkrevd
Åpningsdato: 2026-10-09 13:00:00 📅
Elektronisk fakturering: Påkrevd
Elektronisk betaling vil bli brukt ✅
Frist for å be om tilleggsinformasjon: 2026-10-01 16:00:00 📅

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Utvalgskriterium: Innmelding i handelsregister
Liste og kort beskrivelse av regler og kriterier:
The tenderer is registered in a company register or a trade register in the member state in which the tenderer is established. As described in annex XI of directive 2014/24/EU; suppliers from certain member states may have to fulfil other requirements in the mentioned annex. Minimum qualification requirements Requirement: The tenderer shall be a legally established company. Documented by a Company Registration Certificate or equivalent.
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Utvalgskriterium: Andre økonomiske eller finansielle krav
Liste og kort beskrivelse av regler og kriterier:
Regarding any other economic and financial requirements that have been stated in the notice or in the procurement documents, the tenderer declares that: Minimum qualification requirements Requirement: The tenderer shall have sufficient economic and financial capacity to carry out the assignment - the tenderer shall be credit worthy. Credit worthy with security is not accepted. A/N is sufficient for newly established tenderers. Documentation requirement: • Credit rating of the tenderer, not older than 6 months calculated from the deadline for receipt of tenders. The assessment shall be based on the last known fiscal figures with an indication of how the credit rating has evolved during the past three years. The result of the credit rating must be given as a graded value (letters or numbers) on a defined scale. Newly established tenderers must document the financial capacity to fulfil the assignment by other documentation, such as accounting figures and a bank guarantee.
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Utvalgskriterium: Tiltak for å sikre kvalitet
Liste og kort beskrivelse av regler og kriterier:
The tenderer utilises the following technical facilities and quality assurance measures and the tenderer ́s survey and research facility is as follows: Minimum qualification requirements Requirement: Tenderers shall have a functioning quality assurance system/quality management system. Documentation requirement: Description of the tenderer's quality assurance/quality management measures.
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Utvalgskriterium: Forsyningskjedestyring
Liste og kort beskrivelse av regler og kriterier:
The tenderer will be able to use the following management of the supply chain and tracing systems for the execution of the contract: Minimum qualification requirements Requirement: Tenderers shall have a system for managing and tracing the delivery chain. Documentation requirement: Description of the tenderer's system for managing and tracing the delivery chain.
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Utvalgskriterium: Tiltak for miljøstyring
Liste og kort beskrivelse av regler og kriterier:
Tenderers can employ the following environmental management measures in connection with the execution of the contract: Minimum qualification requirements Requirement: Tenderers shall have a system and routines for reducing the most important environmental impact from their activities and shall use environmental management measures throughout the contract period. Therefore it is a requirement that the company has an environmental management system, such as Miljøfyrtårn, EMAS, ISO 14001 or equivalent. If the entire company is environmentally labelled with a type 1 environmental label, such as the Swan Ecolabel or equivalent, this is also approved. Documentation: Tenderers shall complete the attached Environmental Self-Declaration, as well as enclose a certificate of environmental management system.
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Utestengelsesgrunn:
Barnearbeid og andre former for menneskehandel
Bedrageri
Brudd på plikt til å betale skatter
+ 5 til
Brudd på plikt til å betale trygdeavgifter
Deltakelse i en kriminell organisasjon
Hvitvasking eller terrorfinansiering
Korrupsjon
Terrorhandlinger eller handlinger knyttet til terrorvirksomhet
Beskrivelse av utelukkelsesgrunner:
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory…
… body or has the competence to represent or control or make decisions in such bodies, by enforceable judgement been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Corruption as defined in Article 3 of the Convention on Combating Corruption, involving European Communities or European Union member states (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ́s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003, p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier.
… body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted of fraud has been convicted of fraud by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Fraud included in Article 1 of the Convention on protection of the Financial Interests of the European Communities (EFT C 316 of 27.11.1995, p. 48).
… body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of money laundering or financing terrorism by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Money laundering or financing terrorism As defined in Article 1 of the European Parliament and Council Directive 2005/60/EF of 26 October 2005 on preventive measures against the use of the financial system for money laundering and financing terrorism (EUT L 309 of 25.11.2005, p. 15).
… body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Participation in a criminal organisation as defined in Article 2 of the Council ́s framework decision 2008/841/RIA of 24 October 2008 on control of organised crime (EUT L 300 of 11.11.2008, p. 42)
… body, or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of acts of terrorism or criminal acts connected to terrorist activities by a verdict handed down no more than five years ago, or a rejection period set directly in the judgement that still applies? Acts of terrorism or criminal acts relating to terrorist activity as defined in Article 1 and 3 of the Council ́s framework decision 2002/475/RIA of 13 June 2002 on combating terrorism (EFT L 164, af 22.6.2002, p. 3). This rejection reason also includes incitement to, participation or attempts to commit such actions as included in Article 4 in the mentioned framework decision.
… body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of child labour and other forms of human trafficking by a verdict handed down no more than five years ago, or a rejection period determined directly in the judgement that still applies? Child labour and other forms of human trafficking as defined in Article 2 of the European Parliament and council directive 2011/36/EU of 5. 1 April 2011 on the prevention and control of human trafficking and the protection of its victims and for compensation of the Council ́s framework decision 2002/629/RIA (EUT L 101 of 15.4.2011, p. 1).
Have tenderers failed to fulfil all their social security obligations in the country where they are established and in their member state, if this is a different country than what he is established in?
Has the tenderer not fulfilled his tax and duty obligations in the country in which he is established, and in the contracting authority's member state, if this is a different country than what he is established in?

Oppdragsgiver
Navn og adresser
Navn: Trondheim kommune
Nasjonalt registreringsnummer: 942110464
Postadresse: Erling Skakkes gate 14
Postnummer: 7004
Poststed: Trondheim
Region: Trøndelag 🏙️
Land: Norge 🇳🇴
Kontaktpunkt: Marthe Sundberg
E-post: marthe.sundberg@trondheim.kommune.no 📧
Telefon: +47 72540000 📞
URL: https://www.trondheim.kommune.no 🌏
Gruppeleder ✅
Type oppdragsgiver
Offentligrettslig organ
Hovedaktivitet
Alminnelige offentlige tjenester
Informasjon om felles anskaffelse
Kontrakten omfatter felles anskaffelse ✅
Kommunikasjon
URL for dokumenter: https://permalink.mercell.com/290233169.aspx 🌏
Deltakelses-URL: https://permalink.mercell.com/290233169.aspx 🌏
Elektronisk innsending: Påkrevd

Utfyllende informasjon
Klageinstans
Navn: Trøndelag tingrett
Nasjonalt registreringsnummer: 926722794
Postadresse: Postboks 2317, Torgarden
Postnummer: 7004
Poststed: Trondheim
Region: Trøndelag 🏙️
Land: Norge 🇳🇴
E-post: trondelag.tingrett@domstol.no 📧
Telefon: 73542400 📞
Tjeneste hvor informasjon om klageprosedyren kan innhentes
Samme som: Klageinstans
Klageprosedyre
Presis informasjon om frister for klageprosedyrer: Deadlines for review are in the law and regulations on public procurements.
Informasjon om elektroniske arbeidsflyter
Elektronisk fakturering vil bli akseptert
Kunngjøringsinformasjon
Foretrukket publiseringsdato: 2026-09-08Z 📅
Kilde: OJS 2026/S 173-617121 (2026-09-07)
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