Open tender contest — company telephony system, telephony equipment

Direktoratet for økonomistyring (DFØ) (The Norwegian Government Agency for Financial Management)

DFØ's task is to strengthen the government financial management and improve the use of resources in the area.
DFØ is an advisor for central authorities within government financial management and it carries out administration assignments for all government entities. DFØ also provides financial services to approx. 80 percent of the governmental entities in Norway.
DFØ would like to use cost efficient and future orientated systems that can best cover the needs for efficient and reliable communication, both internally and externally. The aim of the contract is to ensure the contracting authority reliable provision of a telephony system and telephony equipment that is of high quality and is technologically amongst the the market's leading services. DFØ's aim is to get optimal quality and functionality through this contract at a low price.
DFØ asks, via this competition, for tenders for two areas, including a company telephony system and telephony equipment. Each area is an object for the competition. Tenderers can therefore choose to submit a tender that covers one or several areas. Each individual area will be evaluated separately.
DFØ currently has a contract with Telia: ‘Wireless Company’. This contract is for a mobile telephony system for all employees, total approx. 400 persons. Telia is also the provider of smartphones. These have been replaced at an interval of between 18-24 months.
‘Wireless Company’ includes a scheme for a telephone switchboard system. This is used to handle our switchboard in Oslo, as well as a queue system for our 2 customer centres in Stavanger and Trondheim. The customer centres have approx. 300 enquires per day by email and telephone. The customer centres started to use a CRM system from SuperOffice in May this year, in order to gather information on government entities and enquiries from them. The goal is to have integration between the CRM and company telephony system.

Frist
Fristen for mottak av tilbud var 2016-10-31. Anskaffelsen ble publisert 2016-09-16.

Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• • Phonero AS
• • Telenor AS

Hvem?

• • Direktoratet for økonomistyring (DFØ) (The Norwegian Government Agency for Financial Management)

Hva?

• • Overføringsutstyr for radiotelefoni, radiotelegrafi, radiokringkasting og fjernsyn › Mobiltelefoner
• • Telekommunikasjonstjenester › Telefon- og dataoverføringstjenester
• • Telefonsvarertjenester › Telefonisttjenester

Hvor?

• • Norge