Open tender contest — company telephony system, telephony equipment

Direktoratet for økonomistyring (DFØ) (The Norwegian Government Agency for Financial Management)

DFØ's task is to strengthen the government financial management and improve the use of resources in the area.
DFØ is an advisor for central authorities within government financial management and it carries out administration assignments for all government entities. DFØ also provides financial services to approx. 80 percent of the governmental entities in Norway.
DFØ would like to use cost efficient and future orientated systems that can best cover the needs for efficient and reliable communication, both internally and externally. The aim of the contract is to ensure the contracting authority reliable provision of a telephony system and telephony equipment that is of high quality and is technologically amongst the the market's leading services. DFØ's aim is to get optimal quality and functionality through this contract at a low price.
DFØ asks, via this competition, for tenders for two areas, including a company telephony system and telephony equipment. Each area is an object for the competition. Tenderers can therefore choose to submit a tender that covers one or several areas. Each individual area will be evaluated separately.
DFØ currently has a contract with Telia: ‘Wireless Company’. This contract is for a mobile telephony system for all employees, total approx. 400 persons. Telia is also the provider of smartphones. These have been replaced at an interval of between 18-24 months.
‘Wireless Company’ includes a scheme for a telephone switchboard system. This is used to handle our switchboard in Oslo, as well as a queue system for our 2 customer centres in Stavanger and Trondheim. The customer centres have approx. 300 enquires per day by email and telephone. The customer centres started to use a CRM system from SuperOffice in May this year, in order to gather information on government entities and enquiries from them. The goal is to have integration between the CRM and company telephony system.

Frist

Fristen for mottak av tilbud var 2016-10-31. Anskaffelsen ble publisert 2016-09-16.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2016-09-16 Kunngjøring av konkurranse
2017-01-27 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2016-09-16)
Gjenstand
Anskaffelsens omfang
Tittel: Telephone operator services
Antall eller omfang: 2 000 0007 000 000
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Varer
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Telefonisttjenester 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Nasjonalt eller føderalt byrå/kontor
Navn på tildelende myndighet: Direktoratet for økonomistyring (DFØ) (The Norwegian Government Agency for Financial Management)
Postadresse: Postboks 7154
Postnummer: 0130
Poststed: Oslo
Kontakt
Internettadresse: http://www.dfo.no 🌏
E-post: postmottak@dfo.no 📧
Telefon: +47 40007997 📞

Referanse
Datoer
Sendt dato: 2016-09-16 📅
Innleveringsfrist: 2016-10-31 📅
Publiseringsdato: 2016-09-20 📅
Identifikatorer
Kunngjøringsnummer: 2016/S 181-326067
OJ-S-utgave: 181

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
DFØ's task is to strengthen the government financial management and improve the use of resources in the area.
DFØ is an advisor for central authorities within government financial management and it carries out administration assignments for all government entities. DFØ also provides financial services to approx. 80 percent of the governmental entities in Norway.
Vis mer
DFØ would like to use cost efficient and future orientated systems that can best cover the needs for efficient and reliable communication, both internally and externally. The aim of the contract is to ensure the contracting authority reliable provision of a telephony system and telephony equipment that is of high quality and is technologically amongst the the market's leading services. DFØ's aim is to get optimal quality and functionality through this contract at a low price.
Vis mer
DFØ asks, via this competition, for tenders for two areas, including a company telephony system and telephony equipment. Each area is an object for the competition. Tenderers can therefore choose to submit a tender that covers one or several areas. Each individual area will be evaluated separately.
Vis mer
DFØ currently has a contract with Telia: ‘Wireless Company’. This contract is for a mobile telephony system for all employees, total approx. 400 persons. Telia is also the provider of smartphones. These have been replaced at an interval of between 18-24 months.
Vis mer
‘Wireless Company’ includes a scheme for a telephone switchboard system. This is used to handle our switchboard in Oslo, as well as a queue system for our 2 customer centres in Stavanger and Trondheim. The customer centres have approx. 300 enquires per day by email and telephone. The customer centres started to use a CRM system from SuperOffice in May this year, in order to gather information on government entities and enquiries from them. The goal is to have integration between the CRM and company telephony system.
Vis mer
Estimert verdi eksklusive mva: 2 000 000 💰
7 000 000 💰
Varighet: 048 måneder
Referansenummer: 15/916
Utførelsessted
Hovedsted eller utførelsessted: Oslo.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Valid tax certificates are to be enclosed. DFØ will assess any tax arrears.
Documentation requirements:
The certificates shall be issued by the chief municipal treasurer at the tenderer's place of business and by the tax collector in the relevant company's home county. Tenderers with a business address outside of Norway must submit certificates confirming that the tenderer has its taxes and fees in order in their home country.
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These requirements also apply for sub-suppliers.
The certificates shall not older than six (6) months, calculated from the deadline for submitting a tender.
Tenderers shall ensure that the employees in their company and others who contribute to fulfilment of the contract do not have worse wage and work conditions than those in tariff agreements, regulations or what is otherwise seen as normal for the relevant profession. This only applies to employees who are directly involved in fulfilling the contract. The management of the company is responsible for complying with this regulation.
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Tenderers shall document, via a self-declaration, that the wage and work terms for those who contribute to the fulfilment of the contract, are not in contrary to the tariff agreements, regulations or what is otherwise seen as normal for the relevant profession.
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The tenderer is required to have a legally established company.
The company registration certificate must be enclosed.
Økonomisk og finansiell stilling:
Satisfactory finances are required to carry out the assignment. The credit assessment shall be a rating (include a credit rating, part judgement and historical rating). The credit rating shall be carried out by a publicly certified credit institution.
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The credit rating must not be lower than score A (creditworthy) or equivalent if a different form of score is used (assessment of figures). Tenderers with a rating lower than A or equivalent (i.e. not credit worthy or credit worthy with security) will not be considered.
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Documentation requirements:
Tenderers shall enclose a credit rating from a certified credit rating agency. The credit report shall be based on the last known accounting figures (annual accounts 2015). The credit report shall not be older than 6 months from the tender deadline.
Minste nivå(er) av standarder:
The credit rating must not be lower than score A (creditworthy) or equivalent if a different form of score is used (assessment of figures). Tenderers with a rating lower than A or equivalent (i.e. not credit worthy or credit worthy with security) will not be considered.
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Teknisk og faglig kapasitet:
The supplier is required to have a good and well-functioning quality assurance and management system.
Documentation requirements:
The tenderer's relevant security systems shall be described. If a tenderer is certified, this shall be documented by a copy of a certificate issued by an accredited certification body or equivalent.

Prosedyre
Tilbudets gyldighetsperiode: 2016-12-31 📅
Språk
Andre språk: Norwegian.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 986252932
Kontakt
Kontaktpunkt: Terje Finstad
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Supplier/CompanyInformation/Index/3516 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/147803 🌏

Referanse
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 15/916
Kilde: OJS 2016/S 181-326067 (2016-09-16)
Kunngjøring om tildeling av kontrakt (2017-01-27)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The Norwegian Government Agency for Financial Management (DFØ} would like to use cost efficient and future orientated systems that can best cover the needs for efficient and reliable communication, both internally and externally. The aim of the contract is to ensure the contracting authority reliable provision of a telephony system and telephony equipment that is of high quality and is technologically amongst the the market's leading services. DFØ's aim is to get optimal quality and functionality through this contract at a low price. ‘Wireless Company’ includes a scheme for a telephone switchboard system. This is used to handle our switchboard in Oslo, as well as a queue system for our two customer centres in Stavanger and Trondheim. The customer centres have approx. 300 enquires per day by email and telephone. The customer centres started to use a CRM system from SuperOffice in May this year, in order to gather information on government entities and enquiries from them. The goal is to have integration between the CRM and company telephony system.
Vis mer
Totalverdi for anskaffelsen: 8 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Felles innkjøpsordliste (CPV)
Tilleggs-CPV: Mobiltelefoner 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Tilbudstype: Ikke aktuelt

Oppdragsgiver
Identitet
Navn på tildelende myndighet: Direktoratet for økonomistyring

Referanse
Datoer
Sendt dato: 2017-01-27 📅
Publiseringsdato: 2017-01-31 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 021-036544
Refererer til kunngjøring: 2016/S 181-326067
OJ-S-utgave: 21

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The Norwegian Government Agency for Financial Management (DFØ} would like to use cost efficient and future orientated systems that can best cover the needs for efficient and reliable communication, both internally and externally. The aim of the contract is to ensure the contracting authority reliable provision of a telephony system and telephony equipment that is of high quality and is technologically amongst the the market's leading services. DFØ's aim is to get optimal quality and functionality through this contract at a low price.
Vis mer
‘Wireless Company’ includes a scheme for a telephone switchboard system. This is used to handle our switchboard in Oslo, as well as a queue system for our two customer centres in Stavanger and Trondheim. The customer centres have approx. 300 enquires per day by email and telephone. The customer centres started to use a CRM system from SuperOffice in May this year, in order to gather information on government entities and enquiries from them. The goal is to have integration between the CRM and company telephony system.
Vis mer
The Norwegian Government Agency for Financial Management (DFØ) therefore needs to renew the current agreement for telephony, for contractual, organisational and cost reasons. The tender is divided into 2 parts:
1. Company Telephony System.
2. Telephony Equipment
Beskrivelse av opsjoner:
The contract duration is 2 years with an option to extend for 2 years, 1 year at a time. The contract's total maximum length is 4 years from signing of the contract.

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 60
Kostnadskriterium: Total Costs
Vekting av kostnad: 40

Tildeling av kontrakt
Dato for kontraktinngåelse: 2016-11-18 📅
2016-12-05 📅

Utfyllende informasjon
Klageinstans
Navn: Direktoratet for økonomistyring
Poststed: Oslo
Postnummer: 0130
Land: Norge 🇳🇴
Kilde: OJS 2017/S 021-036544 (2017-01-27)
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