The assignment is split into two, where the county is looking for a tenderer to provide customer centre services and route information services for public transport in Finnmark.
All counties have a route information service (telephone number 177) for public transport. The sub-assignment consists of delivering/answering route information by telephone, email, and chat for public transport in Finnmark (buses, fast boats, ferries, and Fleks).
The contracting authority has chosen not to have a physical customer centre out in the route network in Finnmark, and will instead prioritise availability via telephone, email, chat, and social media. The sub-assignment consists of answering and processing customer enquiries other than route information.
Frist
Fristen for mottak av tilbud var 2022-06-17.
Anskaffelsen ble publisert 2022-05-17.
Kunngjøring av konkurranse (2022-05-17) Gjenstand Anskaffelsens omfang
Tittel: Telephone-answering services
Referansenummer: 20/14554
Kort beskrivelse:
“The assignment is split into two, where the county is looking for a tenderer to provide customer centre services and route information services for public...”
Kort beskrivelse
The assignment is split into two, where the county is looking for a tenderer to provide customer centre services and route information services for public transport in Finnmark.
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Telefonsvarertjenester📦
Tilleggs-CPV: Reisetjenester📦 Utførelsessted
NUTS-region: Troms og Finnmark🏙️
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet