Procurement of switchboard and contact centre system

Departementenes sikkerhets- og serviceorganisasjon

The procurement will secure a future-orientated switchboard and contact centre system to replace contract 16/783. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a day. The estimated value is not binding for the contracting authority.
The contract duration will be 3 years, with an option for the contracting authority to extend the contract for a further 1+1+1 years, total maximum 6 years.

Frist

Fristen for mottak av tilbud var 2022-02-25. Anskaffelsen ble publisert 2022-01-26.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2022-01-26 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2022-01-26)
Gjenstand
Anskaffelsens omfang
Tittel: Provider services
Referansenummer: 21/205
Kort beskrivelse:
The procurement will secure a future-orientated switchboard and contact centre system to replace contract 16/783. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025. The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a day. The estimated value is not binding for the contracting authority. The contract duration will be 3 years, with an option for the contracting authority to extend the contract for a further 1+1+1 years, total maximum 6 years.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Tjenesteleverandør tjenester 📦
Tilleggs-CPV: Kommunikasjonsprogramvare 📦
Utførelsessted
NUTS-region: Oslo 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Departementenes sikkerhets- og serviceorganisasjon
Postadresse: Postboks 8129 Dep
Postnummer: 0032
Poststed: Oslo
Kontakt
Internettadresse: http://www.dss.dep.no 🌏
E-post: lars.haatveit-jenssen@dss.dep.no 📧
Telefon: +47 91797139 📞
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=322148&B=DSS 🌏
URL for deltakelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=322148&B=DSS 🌏

Referanse
Datoer
Sendt dato: 2022-01-26 📅
Innleveringsfrist: 2022-02-25 📅
Publiseringsdato: 2022-01-31 📅
Identifikatorer
Kunngjøringsnummer: 2022/S 021-053525
OJ-S-utgave: 21

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The procurement will secure a future-orientated switchboard and contact centre system to replace contract 16/783. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a day. The estimated value is not binding for the contracting authority.
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The contract duration will be 3 years, with an option for the contracting authority to extend the contract for a further 1+1+1 years, total maximum 6 years.
Estimert totalverdi: 18 000 000 NOK 💰
Estimert verdi eksklusive mva: 18 000 000 NOK 💰
Varighet: 36 måneder
Beskrivelse av fornyelser:
The contracting authority has an option to extend the contract for 1+1+1 year. The total estimated contract period including options is 6 years.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Requirements: Tenderers must be a legally established company.
Documentation:
Norwegian companies: Company registration certificate or a printout from the Unit Register for sole proprietorships not required to register.
Foreign companies: Verification that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established. The verification can be submitted in writing or by referring to BRIS.
Økonomisk og finansiell stilling:
Requirement: Paid taxes and duties.
Documentation:
A certificate, not older than six months, which verifies that the tenderer has fulfilled the obligations of payment of taxes, social security contributions and VAT. The certificate can be ordered and obtained from Altinn by using a separate link on skatteetaten.no. Foreign tenderers must provide certificates from equivalent authorities to the Norwegian authorities.
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Requirement: Tenderers must have sufficient economic and financial capacity to carry out the delivery, in which, amongst other things, being creditworthy without any requirement for collateral will be adequate.
A credit rating with key figures from a recognised credit assessment company, or other form of documentation to verify that the requirement has been met.
Minste nivå(er) av standarder:
Requirement: Paid taxes and duties.
Requirement: Tenderers must have sufficient economic and financial capacity to carry out the delivery, in which, amongst other things, being creditworthy without any requirement for collateral will be adequate.
Teknisk og faglig kapasitet:
(1) Qualification requirement: Tenderers must have sufficient experience to carry out the delivery, including experience with the delivery of the requested products.
Documentation requirement. A description of the tenderer's most relevant assignments in the last three years, including information on the contract value, the date of delivery or execution, and the name of the recipient. Tenderers must state at least three relevant assignments. If a tenderer has more than three relevant assignments, the tenderer is requested to list them. Relevant assignments means assignments/deliveries of an equivalent nature and size as that requested in this contest. Tenderers are responsible for ensuring that the description is of such a nature that it verifies compliance with the requirement.
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(2) Qualification requirement: Tenderers must be suitable to carry out the assignment.
Tenderers must be a serious and stable actor with the delivery of switchboards and contact centre system services as part of their business, and tenderers must have sufficient capacity to carry out the assignment.
Documentation requirement: Documentation of the company's history as regards the delivery of switchboards and contact centre system services, conditions, and the company's business.
• An account of the company's history and the company's business and competence within switchboards and contact centre systems.
• The number of employees within switchboard and contact centre system, as well as an account of the employees' competence and competence development, and an account of the employees' wages and working conditions.
(3) Qualification requirement: Tenderers must have a good and well-functioning quality assurance system.
Documentation requirement: A description of the tenderer's quality assurance methods. If a tenderer is certified in accordance with ISO 9001 or equivalent standards, it is sufficient to present a copy of a valid certificate.
Minste nivå(er) av standarder:
(1) Tenderers must have sufficient experience to carry out the delivery, including experience with the delivery of the requested products.
(2) Tenderers must be suitable to carry out the assignment.
Tenderers must be a serious and stable actor with the delivery of switchboards and contact centre system services as part of their business, and tenderers must have sufficient capacity to carry out the assignment.
(3) Tenderers must have a good and well functioning quality assurance system.
Kontraktutførelse
Vilkår for kontraktoppfyllelse:
The contract will include a requirement concerning wages and work conditions, documentation and sanctions in accordance with the Wages and Working Conditions Regulation dated 8 February 2008 no. 112.

Prosedyre
Rettslig grunnlag: 32014L0024
Minste antall kandidater: 3
Største antall kandidater: 5
Objektive kriterier for å velge det begrensede antallet kandidater:
Tenderers will be selected after an assessment of the tenderers' technical and professional qualifications for qualification requirement (1) the tenderer's experience to fulfil the delivery, and (2) the tenderer's suitability to carry out the assignment.
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Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2022-07-01 📅
Tildelingskriterier
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 60%
Pris (vekting): 40%

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 974 761 424
Kontakt
Kontaktpunkt: Lars Haatveit Jenssen
Adresse til kjøperprofilen: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/275688 🌏
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=322148&B=DSS 🌏

Utfyllende informasjon
Klageinstans
Navn: Oslo Tingrett
Postadresse: Postboks 2106 Vika
Poststed: Oslo
Postnummer: 0125
Land: Norge 🇳🇴
Telefon: +47 22035200 📞
E-post: oslo.tingrett@domstol.no 📧
Internettadresse: http://www.domstol.no/otir 🌏
Kilde: OJS 2022/S 021-053525 (2022-01-26)
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