2025-06-30Procurement of a contact centre system for Lånekassen (Lånekassen)
Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall ensure that the Norwegian State Education Fund's customers can have a direct dialogue with the Norwegian State Education Fund in order to safeguard their customer relationships. There is also a need to extract data on use for analysis purposes. Due to staff holidays, answers to questions cannot be expected before July 28, but we will try to answer as far …
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2023-07-11Joint government contract for the procurement of office furniture (Statens innkjøpssenter v/DFØ)
The Norwegian Agency for Public and Financial Management [Direktoratet for forvaltning og økonomistyring (DFØ)] c/o the Government Procurement Centre [Statens innkjøpssenter], will procure government joint contracts for the purchase of office furniture. The purpose of the procurement is to cover the government sector's ongoing needs for the delivery of office furniture. Office furniture refers to furniture and fittings for office workplaces (cubicle offices/open-plan offices), meeting rooms, group rooms, …
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2023-06-27Joint government contract for the procurement of office furniture (Statens innkjøpssenter v/DFØ)
The Norwegian Agency for Public and Financial Management [Direktoratet for forvaltning og økonomistyring (DFØ)] c/o the Government Procurement Centre [Statens innkjøpssenter], will procure government joint contracts for the purchase of office furniture. The purpose of the procurement is to cover the government sector's ongoing needs for the delivery of office furniture. Office furniture refers to furniture and fittings for office workplaces (cubicle offices/open-plan offices), meeting rooms, group rooms, …
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2023-06-21Joint government contract for the procurement of office furniture (Statens innkjøpssenter v/DFØ)
The Norwegian Agency for Public and Financial Management [Direktoratet for forvaltning og økonomistyring (DFØ)] c/o the Government Procurement Centre [Statens innkjøpssenter], will procure government joint contracts for the purchase of office furniture. The purpose of the procurement is to cover the government sector's ongoing needs for the delivery of office furniture. Office furniture refers to furniture and fittings for office workplaces (cubicle offices/open-plan offices), meeting rooms, group rooms, …
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2022-06-24Telephony systems for the health trusts in Helse Sør-Øst II (Sykehusinnkjøp HF)
This is a new notice for the contest 'telephony systems for the health trusts in Helse Sør-Øst', which was announced on 18.5.2022 and subsequently cancelled.
Sykehuspartner would like, on behalf of Helse Sør-Øst RHF (HSØ), enter into regional framework agreements for the procurement of:
- Telecom related equipment, i.e. hardware and software (including licenses), in the form of systems and platforms, or individual elements within these associated operational support systems and terminals.
- Project …
Vis anskaffelsen » Nevnte leverandører:Atea AS (hovedenhet)NetNordic Norway AS
2022-06-02Telephony and switchboard system (Vestland fylkeskommune)
Telephony and switchboard system for Vestland County.
Vestland County needs a switchboard and customer centre system, and a telephony contract. The system must
have intuitive interface and be available for all potential units, such as administration,
dental clinics, schools, etc., in the entire county. We would primarily like a system that covers all
needs, but we are also open for two different systems if this givs us the best total system.
We expect a cloud system that is set up by the tenderer as a …
Vis anskaffelsen » Nevnte leverandører:Telenor Norge AS
2022-05-16Telephony systems for the health trusts in Helse Sør-Øst (Sykehusinnkjøp HF)
Sykehuspartner shall, on behalf of Helse Sør-Øst RHF (HSØ) (the South-Eastern Norway Regional Health Authority], enter into regional framework agreements for the procurement of:
- Telecom related equipment, i.e. hardware and software (including licenses), in the form of systems and platforms, or individual elements within these associated operational support systems and terminals.
- Project assignment in the form of fixed price assignments, target price assignments or equivalent for various planning, …
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2022-05-02Telephony system for Helseforvaltningen - qualification phase (Norsk Helsenett SF)
Norsk helsenett SF would like to establish a joint consolidated telephony platform for all of Helseforvaltningen. The telephony platform will consist of a contact centre, telephone exchange, switchboard, and various integrations.
The system will be established in NHN's computer centre, and will be wholly or partially consumed by the entities in Helseforvantingen, based on each entity's need. Therefore a flexible price model is required that can be scaled up and down based on consumption of the individual …
Vis anskaffelsen » Nevnte leverandører:NetNordic Norway AS
2021-04-09The Purchase of Telephony Services (Finanstilsynet)
Finanstilsynet (the Financial Supervisory Authority) wants to enter into a contract with one supplier for the purchase of telephony services,including fixed and mobile telephony, as well as consultancy services in connection with the services.
Click here https://permalink.mercell.com/153470292.aspx
Vis anskaffelsen » Nevnte leverandører:Unifon AS
2020-12-29Procurement of Monitor/Video Wall for the Operations Centre of Tolletaten's grensedivisjon (the Border Division of... (Tolletaten)
Tolletaten v/Tolldirektoratet (Norwegian Customs c/o the Directorate of Norwegian Customs) invites tenderers to participate in a tender contest in connection with the procurement of monitor/video walls and associated services in the operations centre of the Border Division of Norwegian Customs.
The Border Division of Norwegian Customs is moving into new premises in Moss during spring 2021, and in connection with this move is establishing a new operations centre that will have main responsibility for …
Vis anskaffelsen » Nevnte leverandører:Kinly AS
2020-10-22Consultancy Services within ICT (Nord-Fron kommune)
Nord-Fron Municipality invites tenderers to an open tender contest for framework agreements for consultancy services within ICT. Competence such as a consultant, senior consultant, specialist, advisor, and project manager is requested. The assignment is split into three subcontracts:
— subcontract 1: Infrastructure,
— subcontract 2: Network and Security Services,
— subcontract 3: Telephony.
Tenders can be submitted for one or more of the lots. Tenderers ought to familiarise themselves with Mercell's …
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2020-01-20Contract for Telephony Services (Statens vegvesen)
The contract includes infrastructure and services for the operation and maintenance of landline telephony, including: IP telephony, subscriptions, traffic and Intelligent Network (IN), etc.
See Annex 1 for further information.
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS
2019-06-25Telephony (Statens vegvesen)
The contract must cover nationwide landline communication and associated services. The contract includes ISDN, PSTN, SIP/IPT trunks and IN solutions. As well as service related to establishment of new solutions and changes.
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2019-03-01Framework Agreement, Telephony Services, the North Troms Municipalities (Skjervøy kommune)
Skjervøy municipality is the Contracting Authority, together with several joint venture partners to the contract. The municipalities invite tenderers to an open tender contest for telephony services. The municipalities are using Nord-Troms municipalities' inter-municipal procurement service for the competition. A 2 year contract period with an option for 1+1 year. Options can be entered into individually or jointly.
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2019-02-04Telephone exchanges for the Police (Politiets fellestjenester)
The Norwegian Police Shared Services (PFT), henceforth referred as the Contracting Authority, would like to enter into a contract for maintenance services for telephone exchanges on the Mitel platform and Avaya platform respectively. Further details on the contracting parties, including who is defined as a customer in accordance with the contract, is stated in Annex 1, Point 2.
Vis anskaffelsen » Nevnte leverandører:NetNordic Communication AS
2018-11-09Competition for Consultancy Services within ICT — New Publication (Rogaland fylkeskommune)
Rogaland County, henceforth also referred to as the Contracting Authority, invites tenderers to an open tender contest for a Framework Agreement for consultancy services within ICT.
The tender contest includes 8 sub-contests/sub-deliveries with different disciplines. Tenderers can choose whether they submit a tender for one or several disciplines. A Framework Agreement will be signed with one tenderer for each sub-delivery. The same tenderer can be awarded a Framework Agreement for several …
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2018-08-27Competition for Consultancy Services within ICT (Rogaland fylkeskommune)
Rogaland County, henceforth also referred to as the Contracting Authority, invites tenderers to an open tender contest for a Framework Agreement for consultancy services within ICT.
The tender contest includes eight sub-contests with different disciplines. Tenderers can choose whether they submit a tender for 1 or several disciplines. A Framework Agreement will be signed with one tenderer for each sub-delivery. The same tenderer can be awarded a Framework Agreement for several sub-deliveries.
The subject …
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2017-12-22A switchboard supporting system (Uninett AS)
The objective of the tender contest is to enter into a framework agreement regarding a supporting system for telephony, including services thereof.
Thorough description of the delivery is in Annex 1 to contract SSA-L.
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2017-12-07Safety alarm services (Oslo kommune, Helseetaten)
The procurement is for safety alarm services for persons living at home and includes reception and follow-up of alarms, including responsibility for turn-outs to users, operation and maintenance of safety alarms and sensors. The procurement is for an area with 5 city districts (Ullern, St.Hanshaugen, Frogner, Vestre Aker and Nordre Aker).
The city districts have the financial and administrative responsibility for the safety alarm service. Tenderers must, therefore, deal with both individual city …
Vis anskaffelsen » Nevnte leverandører:Doro Care AS
2016-12-16SaaS delivery of a contact centre, staffing and switchboard system (Skatteetaten [The Norwegian Tax Administration])
The contracting authority needs access to a system consisting of 1 or several underlying components, which shall include the functionality required for:
— the execution of classical core assignments for a contact centre, primarily replying to external enquiries via various channels, e.g. telephone, chat and email, as well as associated traffic management in the contact centre based on historical and real time data,
— staffing planning for the contact centre, typical duty planning and follow-up based on …
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2016-11-22Framework agreement for a switchboard system, area 4C (Skatteetaten [The Norwegian Tax Administration])
A framework agreement shall be signed with settled conditions for the continuance and further development of the current switchboard system, including software and software licences.
The Contracting Authority shall also enter into a continuous maintenance agreement which shall include further defined maintenance services, related to the existing Switchboard system, as well as the expansions from call-off contracts that will be established in the framework agreement.
See the qualification documentation …
Vis anskaffelsen » Nevnte leverandører:Atea As
2016-11-15SaaS delivery of a contact centre, staffing and switchboard system (Skatteetaten (The Norwegian Tax Administration))
The contracting authority needs access to a system consisting of one or several underlying components, which shall include the functionality required for:
— the execution of classical core assignments for a contact centre, primarily replying to external enquiries via various channels, e.g. telephone, chat and email, as well as associated traffic management in the contact centre based on historical and real time data,
— staffing planning for the contact centre, typical duty planning and follow-up based on …
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2016-11-10SaaS delivery of a contact centre, staffing and switchboard system (Skatteetaten [The Norwegian Tax Administration])
The contracting authority needs access to a system consisting of 1 or several underlying components, which shall include the functionality required for:
— the execution of classical core assignments for a contact centre, primarily replying to external enquiries via various channels, e.g. telephone, chat and email, as well as associated traffic management in the contact centre based on historical and real time data.
— staffing planning for the contact centre, typical duty planning and follow-up based on …
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2016-05-1116-015 — New telephony system for AS Vinmonopolet (AS Vinmonopolet (The Norwegian Wine and Spirits Monopoly))
Vinmonopolet shall collect tenders for the delivery of a complete modern and flexible telephony system. Wireless IP apparatuses are currently used in all our locations. A transition to mobile telephones as landlines will be considered as 1 of several alternatives. The delivery can include several of these elements:
Multi-channel exchange with flexible contact centre.
Integration between the exchange and the ERP system for our customer centre.
Operator services for land-line telephony.
Wireless telephone …
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2016-03-22Telephony services for the mid-Trøndelag counties (Stjørdal kommune [Stjørdal municipality])
The mid-Trøndelag municipalities shall have a telephony and communication platform that gives increased availability, better interaction internally and externally and is more efficient for the municipalities.
The procurement shall, after its implementation, reduce costs and technical complexity.
A further description of the assignment is given in annex 1 the requirement specifications.
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2016-01-08Procurement of a telephony system for MuseumsIT — subscriptions, telephony and mobile data traffic (Museumsit AS)
MuseumsIT intends to enter into a framework agreement for future procurements of a telephony system, including subscriptions, telephony and mobile data traffic. The aim of the procurement is to:
— Ensure the establishment of cost-efficient and future orientated use of telephony systems;
— Enable an integrated IT and mobile system that allows for efficient communication and interaction in the organisation;
— Make use of the best mobile coverage in the market;
— Ensure the market's best terms for the …
Vis anskaffelsen » Nevnte leverandører:Phonero AS
2015-07-29Control processing system 2015, E560 Automation (Harstad kommune)
A complete control processing system should be offered, consisting of pre-installed and tested hardware, software, connection/termination, labelling in accordance with description.
The at any given time applicable laws, regulations and policies with regard to fire, escape and Universal Design shall be adhered to.
A minimum of 36 months full warranty shall be provided on all products and services included in the delivery, calculated from the time of formal handover of the system.
Adequate Administration, …
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2015-03-30Telephony system (Sandefjord kommune)
Sandefjord municipality shall procure a new telephony system that includes:
1) a telephony system (purchase/hire);
2) support, operational and service contract and
3) telephone apparatuses.
Tenders cannot be submitted for only parts of the assignment. A contract will be signed with one (1) service provider. See the tender documentation for further information on the assignment. The deadline for asking questions is 28.4.2015, 13:00. The tender deadline is 8.5.2015 (postsstamped).
Vis anskaffelsen » Nevnte leverandører:Teleconsulting AS
2014-10-07New phone system for Flytoget AS (Flytoget AS)
Flytoget AS invite tenderers to a competition for the provisions of a new telephone system that includes the following four system elements: 1. web based call centre, 2. telephone system, 3. WIFI hotspot — data communication subscription and 4.SMS-system with a contract for support, operation and maintenance. Tenderers are free to submit a tender for one or several of these system elements.
About the Airport Express Train:
The Airport Express Train shall offer the best transport service to and from Oslo …
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2014-09-04Procurement of mobile communication services for interaction (Patentstyret)
The Norwegian Industrial Property Office has a need for good and future orientated communication services in order to have a basis for the most efficient communication with our cooperation partners and internally. The development within communication services happens very quickly and we would therefore like to cooperate with a service provider who can provide the best possible systems for the Norwegian Industrial Property Office and ensure that the Norwegian Industrial Property Office has the option and …
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