2025-06-30Procurement of a contact centre system for Lånekassen (Lånekassen)
Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall ensure that the Norwegian State Education Fund's customers can have a direct dialogue with the Norwegian State Education Fund in order to safeguard their customer relationships. There is also a need to extract data on use for analysis purposes. Due to staff holidays, answers to questions cannot be expected before July 28, but we will try to answer as far …
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2023-07-11Joint government contract for the procurement of office furniture (Statens innkjøpssenter v/DFØ)
The Norwegian Agency for Public and Financial Management [Direktoratet for forvaltning og økonomistyring (DFØ)] c/o the Government Procurement Centre [Statens innkjøpssenter], will procure government joint contracts for the purchase of office furniture. The purpose of the procurement is to cover the government sector's ongoing needs for the delivery of office furniture. Office furniture refers to furniture and fittings for office workplaces (cubicle offices/open-plan offices), meeting rooms, group rooms, …
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2023-06-27Joint government contract for the procurement of office furniture (Statens innkjøpssenter v/DFØ)
The Norwegian Agency for Public and Financial Management [Direktoratet for forvaltning og økonomistyring (DFØ)] c/o the Government Procurement Centre [Statens innkjøpssenter], will procure government joint contracts for the purchase of office furniture. The purpose of the procurement is to cover the government sector's ongoing needs for the delivery of office furniture. Office furniture refers to furniture and fittings for office workplaces (cubicle offices/open-plan offices), meeting rooms, group rooms, …
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2023-06-21Joint government contract for the procurement of office furniture (Statens innkjøpssenter v/DFØ)
The Norwegian Agency for Public and Financial Management [Direktoratet for forvaltning og økonomistyring (DFØ)] c/o the Government Procurement Centre [Statens innkjøpssenter], will procure government joint contracts for the purchase of office furniture. The purpose of the procurement is to cover the government sector's ongoing needs for the delivery of office furniture. Office furniture refers to furniture and fittings for office workplaces (cubicle offices/open-plan offices), meeting rooms, group rooms, …
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2022-06-02Telephony and switchboard system (Vestland fylkeskommune)
Telephony and switchboard system for Vestland County.
Vestland County needs a switchboard and customer centre system, and a telephony contract. The system must
have intuitive interface and be available for all potential units, such as administration,
dental clinics, schools, etc., in the entire county. We would primarily like a system that covers all
needs, but we are also open for two different systems if this givs us the best total system.
We expect a cloud system that is set up by the tenderer as a …
Vis anskaffelsen » Nevnte leverandører:Telenor Norge AS
2018-11-09Competition for Consultancy Services within ICT — New Publication (Rogaland fylkeskommune)
Rogaland County, henceforth also referred to as the Contracting Authority, invites tenderers to an open tender contest for a Framework Agreement for consultancy services within ICT.
The tender contest includes 8 sub-contests/sub-deliveries with different disciplines. Tenderers can choose whether they submit a tender for one or several disciplines. A Framework Agreement will be signed with one tenderer for each sub-delivery. The same tenderer can be awarded a Framework Agreement for several …
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2018-08-27Competition for Consultancy Services within ICT (Rogaland fylkeskommune)
Rogaland County, henceforth also referred to as the Contracting Authority, invites tenderers to an open tender contest for a Framework Agreement for consultancy services within ICT.
The tender contest includes eight sub-contests with different disciplines. Tenderers can choose whether they submit a tender for 1 or several disciplines. A Framework Agreement will be signed with one tenderer for each sub-delivery. The same tenderer can be awarded a Framework Agreement for several sub-deliveries.
The subject …
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2017-12-22A switchboard supporting system (Uninett AS)
The objective of the tender contest is to enter into a framework agreement regarding a supporting system for telephony, including services thereof.
Thorough description of the delivery is in Annex 1 to contract SSA-L.
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2016-12-16SaaS delivery of a contact centre, staffing and switchboard system (Skatteetaten [The Norwegian Tax Administration])
The contracting authority needs access to a system consisting of 1 or several underlying components, which shall include the functionality required for:
— the execution of classical core assignments for a contact centre, primarily replying to external enquiries via various channels, e.g. telephone, chat and email, as well as associated traffic management in the contact centre based on historical and real time data,
— staffing planning for the contact centre, typical duty planning and follow-up based on …
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2016-11-22Framework agreement for a switchboard system, area 4C (Skatteetaten [The Norwegian Tax Administration])
A framework agreement shall be signed with settled conditions for the continuance and further development of the current switchboard system, including software and software licences.
The Contracting Authority shall also enter into a continuous maintenance agreement which shall include further defined maintenance services, related to the existing Switchboard system, as well as the expansions from call-off contracts that will be established in the framework agreement.
See the qualification documentation …
Vis anskaffelsen » Nevnte leverandører:Atea As
2016-11-15SaaS delivery of a contact centre, staffing and switchboard system (Skatteetaten (The Norwegian Tax Administration))
The contracting authority needs access to a system consisting of one or several underlying components, which shall include the functionality required for:
— the execution of classical core assignments for a contact centre, primarily replying to external enquiries via various channels, e.g. telephone, chat and email, as well as associated traffic management in the contact centre based on historical and real time data,
— staffing planning for the contact centre, typical duty planning and follow-up based on …
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2016-11-10SaaS delivery of a contact centre, staffing and switchboard system (Skatteetaten [The Norwegian Tax Administration])
The contracting authority needs access to a system consisting of 1 or several underlying components, which shall include the functionality required for:
— the execution of classical core assignments for a contact centre, primarily replying to external enquiries via various channels, e.g. telephone, chat and email, as well as associated traffic management in the contact centre based on historical and real time data.
— staffing planning for the contact centre, typical duty planning and follow-up based on …
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2016-05-1116-015 — New telephony system for AS Vinmonopolet (AS Vinmonopolet (The Norwegian Wine and Spirits Monopoly))
Vinmonopolet shall collect tenders for the delivery of a complete modern and flexible telephony system. Wireless IP apparatuses are currently used in all our locations. A transition to mobile telephones as landlines will be considered as 1 of several alternatives. The delivery can include several of these elements:
Multi-channel exchange with flexible contact centre.
Integration between the exchange and the ERP system for our customer centre.
Operator services for land-line telephony.
Wireless telephone …
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2016-03-22Telephony services for the mid-Trøndelag counties (Stjørdal kommune [Stjørdal municipality])
The mid-Trøndelag municipalities shall have a telephony and communication platform that gives increased availability, better interaction internally and externally and is more efficient for the municipalities.
The procurement shall, after its implementation, reduce costs and technical complexity.
A further description of the assignment is given in annex 1 the requirement specifications.
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2015-03-30Telephony system (Sandefjord kommune)
Sandefjord municipality shall procure a new telephony system that includes:
1) a telephony system (purchase/hire);
2) support, operational and service contract and
3) telephone apparatuses.
Tenders cannot be submitted for only parts of the assignment. A contract will be signed with one (1) service provider. See the tender documentation for further information on the assignment. The deadline for asking questions is 28.4.2015, 13:00. The tender deadline is 8.5.2015 (postsstamped).
Vis anskaffelsen » Nevnte leverandører:Teleconsulting AS
2014-10-07New phone system for Flytoget AS (Flytoget AS)
Flytoget AS invite tenderers to a competition for the provisions of a new telephone system that includes the following four system elements: 1. web based call centre, 2. telephone system, 3. WIFI hotspot — data communication subscription and 4.SMS-system with a contract for support, operation and maintenance. Tenderers are free to submit a tender for one or several of these system elements.
About the Airport Express Train:
The Airport Express Train shall offer the best transport service to and from Oslo …
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2014-09-04Procurement of mobile communication services for interaction (Patentstyret)
The Norwegian Industrial Property Office has a need for good and future orientated communication services in order to have a basis for the most efficient communication with our cooperation partners and internally. The development within communication services happens very quickly and we would therefore like to cooperate with a service provider who can provide the best possible systems for the Norwegian Industrial Property Office and ensure that the Norwegian Industrial Property Office has the option and …
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2013-03-21Purchase of manual switchboard services - Norges Bank (Norges Bank)
Norges Bank, henceforth referred to as the Awarding Authority, requests to enter into a contract with one supplier for the delivery of manual switchboard services.
The Awarding Authority receives about 30,000 calls per year. The Awarding Authority's service level requirements are stated in the contracts annex 1 - the requirement specifications.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at …
Vis anskaffelsen » Nevnte leverandører:Iss Facility Services As
2012-11-30Mobile company system (mobile subscriptions and exchange) (Luftfartstilsynet)
Procurement of a mobile company system that consists of mobile subscriptions and an exchange system.
Note: to register your interest in this notice and obtain any additional information please visit the Doffin web site at http://www.doffin.no/Search/Search_Switch.aspx?ID=274731.
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2012-10-25Procurement of mobile telephone subscriptions (Direktoratet for nødkommunikasjon)
The Directorate for Emergency Communication (DNK), henceforth referred to as the Awarding Authority, is responsible for managing the development of a new digital communication network for the emergency and preparedness services which shall contribute to a safer and lesser vulnerable society. The Awarding Authority was established 1.4.2007 and is subordinated the Ministry of Justice and Public Security. Currently the Awarding Authority has approx. 110 employees and is located in Nydalen, Oslo. In May …
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2012-07-27Telephony system (Kontoret for voldsoffererstatning)
New telephony system with an exchange system and an option for a service centre.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=264292.
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2012-05-16Upgrading of new telephony equipment Sørlandet Hospital Health Enterprise (SSHF) (Helse Sør-Øst RHF Avd. Sykehuspartner)
At present Sørlandet Hospital Health Enterprise (SSHF), henceforth referred to as the Awarding Authority, has a telephony system comprising of a mixture of old and new telephony equipment type MD 110/Mx one. A lot of this equipment is lacking support services for both hardware and software. The objective of the procurement is to upgrade the telephony system to a pure Mx-One platform with integrated network system for all hospitals in the SSHF region.
NOTE: To register your interest in this notice and …
Vis anskaffelsen » Nevnte leverandører:Netnordic As