The Norwegian Industrial Property Office has a need for good and future orientated communication services in order to have a basis for the most efficient communication with our cooperation partners and internally. The development within communication services happens very quickly and we would therefore like to cooperate with a service provider who can provide the best possible systems for the Norwegian Industrial Property Office and ensure that the Norwegian Industrial Property Office has the option and continual use of the possibilities that the latest development gives. The system shall support flexible ways of working, which fulfil the needs of both stationary and mobile users. The users shall be able to use the units that are always deemed to be the most appropriate; mobile telephone, PC with communication client and video camera, telephone apparatus, loudspeaker meeting room telephones or meeting room based video systems. The system shall be cost efficient, both as regards procurement, implementation and running costs, and it must contribute to efficient work processes and good communication across our own and closely cooperating organisations. This contract will also include the procurement of mobile telephones with subscriptions to all employees in the Norwegian Industrial Property Office. The existing switchboard/land-line telephones shall be replaced with a new mobile system, but the land-line number series is to be kept. A new call contract for mobile equipment and land-line telephony shall be included as a part of the contract. An administration system for securing hand held units shall be established, with functions such as remote deleting and locking, and a system for the administration of subscriptions and call costs. We would thus like an exchange system and call centre with seamless integration with mobile units and Lync. The land-line telephone number series shall be ported and automatic forwarding to mobile established. A statistics and reporting system shall also be established in this system. The offered system shall be certified by Microsoft. The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/46559089.aspx]]. Then follow the instructions on the web site.
Frist
Fristen for mottak av tilbud var 2014-10-16.
Anskaffelsen ble publisert 2014-09-04.
Kunngjøring av konkurranse (2014-09-04) Gjenstand Anskaffelsens omfang
Tittel: Mobile-telephone services
Antall eller omfang: 5 000 00010 000 000
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Mobiltelefontjenester📦
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Oppdragsgiver Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Patentstyret
Postadresse: Sandakerveien 64
Postnummer: 0033
Poststed: Oslo
Kontakt
E-post: gsl@patentstyret.no📧
Telefon: +47 22387378📞
The Norwegian Industrial Property Office has a need for good and future orientated communication services in order to have a basis for the most efficient communication with our cooperation partners and internally. The development within communication services happens very quickly and we would therefore like to cooperate with a service provider who can provide the best possible systems for the Norwegian Industrial Property Office and ensure that the Norwegian Industrial Property Office has the option and continual use of the possibilities that the latest development gives.
The Norwegian Industrial Property Office has a need for good and future orientated communication services in order to have a basis for the most efficient communication with our cooperation partners and internally. The development within communication services happens very quickly and we would therefore like to cooperate with a service provider who can provide the best possible systems for the Norwegian Industrial Property Office and ensure that the Norwegian Industrial Property Office has the option and continual use of the possibilities that the latest development gives.
The system shall support flexible ways of working, which fulfil the needs of both stationary and mobile users. The users shall be able to use the units that are always deemed to be the most appropriate; mobile telephone, PC with communication client and video camera, telephone apparatus, loudspeaker meeting room telephones or meeting room based video systems. The system shall be cost efficient, both as regards procurement, implementation and running costs, and it must contribute to efficient work processes and good communication across our own and closely cooperating organisations.
The system shall support flexible ways of working, which fulfil the needs of both stationary and mobile users. The users shall be able to use the units that are always deemed to be the most appropriate; mobile telephone, PC with communication client and video camera, telephone apparatus, loudspeaker meeting room telephones or meeting room based video systems. The system shall be cost efficient, both as regards procurement, implementation and running costs, and it must contribute to efficient work processes and good communication across our own and closely cooperating organisations.
This contract will also include the procurement of mobile telephones with subscriptions to all employees in the Norwegian Industrial Property Office. The existing switchboard/land-line telephones shall be replaced with a new mobile system, but the land-line number series is to be kept. A new call contract for mobile equipment and land-line telephony shall be included as a part of the contract. An administration system for securing hand held units shall be established, with functions such as remote deleting and locking, and a system for the administration of subscriptions and call costs.
This contract will also include the procurement of mobile telephones with subscriptions to all employees in the Norwegian Industrial Property Office. The existing switchboard/land-line telephones shall be replaced with a new mobile system, but the land-line number series is to be kept. A new call contract for mobile equipment and land-line telephony shall be included as a part of the contract. An administration system for securing hand held units shall be established, with functions such as remote deleting and locking, and a system for the administration of subscriptions and call costs.
We would thus like an exchange system and call centre with seamless integration with mobile units and Lync. The land-line telephone number series shall be ported and automatic forwarding to mobile established. A statistics and reporting system shall also be established in this system. The offered system shall be certified by Microsoft.
We would thus like an exchange system and call centre with seamless integration with mobile units and Lync. The land-line telephone number series shall be ported and automatic forwarding to mobile established. A statistics and reporting system shall also be established in this system. The offered system shall be certified by Microsoft.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/46559089.aspx]]. Then follow the instructions on the web site.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/46559089.aspx]]. Then follow the instructions on the web site.
Estimert verdi eksklusive mva: 5 000 000 💰
10 000 000 💰
Foreløpig tidsplan for bruk av opsjoner: 96 måneder
Varighet: 24 måneder
Referansenummer: 2014/594
Utførelsessted
Hovedsted eller utførelsessted: Oslo, Norway.
Juridisk, økonomisk, finansiell og teknisk informasjon Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Company Registration Certificate.
Requirement to present a VAT certificate (National requirement).
Requirement to present a tax certificate (National requirement).
Requirement to present self-declaration in accordance with Regulations' attachment 2 on HSE (National requirement)
Økonomisk og finansiell stilling:
Tenderers shall have good solidity. The solidity shall be documented by the service provider's annual accounts for the last 2 accounting years. The annual accounts shall include the auditor's report if the service provider is obliged to have an auditor. If the service provider is not obliged to have an auditor, this shall be stated in the tender. Newly established companies can document their financial solidity through the annual accounts from the start-up date to the latest possible date. The contracting authority reserves the right to obtain a credit rating of tenderers if it is deemed appropriate.
Tenderers shall have good solidity. The solidity shall be documented by the service provider's annual accounts for the last 2 accounting years. The annual accounts shall include the auditor's report if the service provider is obliged to have an auditor. If the service provider is not obliged to have an auditor, this shall be stated in the tender. Newly established companies can document their financial solidity through the annual accounts from the start-up date to the latest possible date. The contracting authority reserves the right to obtain a credit rating of tenderers if it is deemed appropriate.
Teknisk og faglig kapasitet:
Tenderers must document good quality assurance routines. The Norwegian Industrial Property Office requires a tenderer that deals with any deviations and complaints in a good way and learns from its mistakes. The Norwegian Industrial Property Office also requires a tenderer that works systematically and is conscious of quality assurance. The quality assurance routines ought to be documented in handbooks, manuals, routines or other material that describes the follow up procedures for deviations, handling complaints and general follow up of quality.
Tenderers must document good quality assurance routines. The Norwegian Industrial Property Office requires a tenderer that deals with any deviations and complaints in a good way and learns from its mistakes. The Norwegian Industrial Property Office also requires a tenderer that works systematically and is conscious of quality assurance. The quality assurance routines ought to be documented in handbooks, manuals, routines or other material that describes the follow up procedures for deviations, handling complaints and general follow up of quality.
The Norwegian Industrial Property Office wants a competent tenderer with relevant broad and long experience. Tenderers shall provide a minimum of 2 references. The reference shall, as a minimum, include the customer name, contact person with an e-mail address and telephone number. The references shall apply for contracts in which the tenderer was the total supplier equivalent to the role the tenderer shall have for the Norwegian Industrial Property Office. The reference projects shall also apply to projects in which the tenderer has seen to the set up and configuration of Lync for the approx. same number of employees. Lync shall be in operation and it shall function well. The projects shall apply to entities of the same size or larger than the Norwegian Industrial Property Office.
The Norwegian Industrial Property Office wants a competent tenderer with relevant broad and long experience. Tenderers shall provide a minimum of 2 references. The reference shall, as a minimum, include the customer name, contact person with an e-mail address and telephone number. The references shall apply for contracts in which the tenderer was the total supplier equivalent to the role the tenderer shall have for the Norwegian Industrial Property Office. The reference projects shall also apply to projects in which the tenderer has seen to the set up and configuration of Lync for the approx. same number of employees. Lync shall be in operation and it shall function well. The projects shall apply to entities of the same size or larger than the Norwegian Industrial Property Office.
The Norwegian Industrial Property Office has the following requirements for support for the contracted systems: Telephone support 08:00 - 16:00 weekdays. If the customer registers a prioritised question that can be solved without a turn-out, the tenderer shall reply to the enquiry with competent personnel as soon as possible and not later than 1 hour. If the customer registers a prioritised question that must be solved on site, the tenderer shall be on site with the necessary spare parts as soon as possible and not later than 4 hours. Upgrading software/firmware: The tenderer shall continually inform the customer of all new patches/changes with documentation and an overview of possible consequential errors if upgrades are not performed.
The Norwegian Industrial Property Office has the following requirements for support for the contracted systems: Telephone support 08:00 - 16:00 weekdays. If the customer registers a prioritised question that can be solved without a turn-out, the tenderer shall reply to the enquiry with competent personnel as soon as possible and not later than 1 hour. If the customer registers a prioritised question that must be solved on site, the tenderer shall be on site with the necessary spare parts as soon as possible and not later than 4 hours. Upgrading software/firmware: The tenderer shall continually inform the customer of all new patches/changes with documentation and an overview of possible consequential errors if upgrades are not performed.
Prosedyre
Tilbudets gyldighetsperiode: 2015-03-02 📅
Språk
Andre språk: Norwegian.
Oppdragsgiver Kontakt
Kontaktpunkt: Geir-Kristian Slydahl