2025-03-11430 Survey of trusts (Norsk nukleær dekommisjonering (NND))
There is a need to hold trust polls to examine what the population and different parts of it think and think about NND and NND's social mission. NND would like to measure how much of the population is in selected target groups who are aware of NND and our assignment. To what degree does the population have confidence in the agency and our ability to solve this assignment. The questions in the survey must be able to stand up over time, and be possible to compare in a time series. In addition, there may be …
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2025-03-1025-013 Customer and market surveys (Aktieselskapet Vinmonopolet)
Vinmonopolet shall enter into an agreement for the procurement of customer and market surveys. It is a non-exclusive framework agreement. The value of the agreement may vary. The estimated value will be between NOK 0.6 and 3 million per annum. This is only an estimate and is not binding for the contracting authority. The contract is also subject to budgetary conditions.
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2024-09-10Framework agreement for customer satisfaction surveys (Jernbanedirektoratet)
The aim of the procurement is to enter into a framework agreement with one tenderer to cover the need to fulfil and report customer satisfaction for the passenger traffic market in Norway. The assignment consists of carrying out 4 surveys per year in the contract period with the accompanying reporting.
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2023-10-09Research and review assignment on availability of NAV offices (Arbeids- og inkluderingsdepartementet)
Different evaluations and surveys have asked questions about the NAV offices' availability, particularly for users that are not seen to adequately on the telephone or by digital services. With this background we would like to get more and collected knowledge on the availability of services in the Norwegian Labour and Welfare Organisation.
The aim of the procurement is that the ministry gets an updated knowledge basis on the availability of NAV offices.
See annex 1 of the contract for further details.
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2023-09-20Framework agreement - Purchase of services related to market analysis and customer insight (Møre og Romsdal fylkeskommune)
The procurement concerns a Framework Agreement for the purchase of services related to market analysis and customer insight.
FRAM (Møre og Romsdal County) needs to be able to conduct various surveys and analyses, such as customer satisfaction surveys, travel habit surveys and other types of surveys for increased market and customer insight.
See more about the scope in Annex 3.1 Assignment Description.
Click https://permalink.mercell.com/212274947.aspx
Vis anskaffelsen » Nevnte leverandører:Opinion as
2023-07-04Ticketing system for Det Norske Teatret (Det Norske Teatret)
The purpose of the procurement is to enter into an agreement with a single professional supplier covering delivery and operation of a cloud-based system for ticket sales and a CRM solution for the collection, analysis and strategic use of customer data.
Det Norske Teatret will have access to the current ticketing system until April 2024. Accordingly, signature of any agreement relating to a new ticketing system will be conditional on confirmation from the supplier that implementation of the new solution …
Vis anskaffelsen » Nevnte leverandører:Tixly AS
2023-06-14Avinor AS - K-191449 - System for measuring customer satisfaction and training employees (Avinor AS)
Avinor's commercial activities mainly consist of turnover based rental of areas to tenderers of goods and services for passengers at the group's 43 airports. Avinor is one of the country's largest property actors and it renews its obligation to tenants to be a value-increasing partner.
As a proactive and value-increasing owner, Avinor offers its tenants at the largest airports a joint and standardised measurement of customer satisfaction and drivers of satisfaction per sales place, as well as regular …
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2023-05-2310-UDE-2023 Well-being survey for pupils in the 1st - 4th years in the schools in Oslo (Oslo kommune v/ Utdanningsetaten)
The Agency for Education would like to procure a research based and digital system for carrying out an annual well-being survey, which will be completed by all pupils in the 1st - 4th years in the schools in Oslo.
The survey will supplement information from the annual user survey amongst parents at the schools in Oslo, as well as the pupil survey for pupils in the 5th -13th years. In addition the well-being survey will be a supplement to how children's voices are heard and taken into consideration in …
Vis anskaffelsen » Nevnte leverandører:Conexus Norge AS
2022-08-18Update of Censydiam (Segmentation Surveys for marketing of Norway as a holiday destination) (Innovasjon Norge)
Innovation Norway will contribute to increased value creation in the tourism industry within a sustainable framework and work on profiling Norway as a year-round travel destination. We work towards the tourism industry with network building, expertise, advice and financing. Working with the Norway brand is an important part of this. In the work to market Norway as a holiday country and develop the Norwegian tourism product, it is crucial to have a good understanding of the target group. After two years …
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2022-07-05Framework agreement for the procurement of services for market analysis and customer dialogue (AtB AS)
AtB is Trøndelag's mobility company and it offers a future-orientated and sustainable mobility offer for the entire county. Our most important assignment is to facilitate flexible, seamless journeys adapted to different needs and journey patterns. This means ensuring good operation and adaptations to the established mobility offer in Trøndelag, with buses, express boats, ferries, and taxis, in addition to including new relevant mobility solutions that get people from A to B. The company is a private …
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2022-06-27Framework agreement for the procurement of services for market analysis and customer dialogue (AtB AS)
AtB is Trøndelag's mobility company and it offers a future-orientated and sustainable mobility offer for the entire county. Our most important assignment is to facilitate flexible, seamless journeys adapted to different needs and journey patterns. This means ensuring good operation and adaptations to the established mobility offer in Trøndelag, with buses, express boats, ferries, and taxis, in addition to including new relevant mobility solutions that get people from A to B. The company is a private …
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2022-06-03User survey and employee survey (Politiets fellestjenester)
User surveys: The objective of the assignment is to assist the police in various parts of the work with and the process in gaining such insight: general advice, assistance in designing surveys, conducting surveys, writing reports etc. The results from the surveys shall be included as a knowledge base for the development and management of the Norwegian police service.
Employee surveys: The supplier agreement shall offer solid professional competence and experience in employee surveys and work environment …
Vis anskaffelsen » Nevnte leverandører:KantarRambøll Management Consulting Norge
2022-05-17Customer centre and route information services, Finnmark/Snelandia (Troms og Finnmark Fylkeskommune)
The assignment is split into two, where the county is looking for a tenderer to provide customer centre services and route information services for public transport in Finnmark.
All counties have a route information service (telephone number 177) for public transport. The sub-assignment consists of delivering/answering route information by telephone, email, and chat for public transport in Finnmark (buses, fast boats, ferries, and Fleks).
The contracting authority has chosen not to have a physical …
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2022-05-05User survey and employee survey (Politiets fellestjenester)
User surveys: The objective of the assignment is to assist the police in various parts of the work with and the process in gaining such insight: general advice, assistance in designing surveys, conducting surveys, writing reports etc. The results from the surveys shall be included as a knowledge base for the development and management of the Norwegian police service.
Employee surveys: The supplier agreement shall offer solid professional competence and experience in employee surveys and work environment …
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2022-03-18NRK MA3517/22E Qualitative analyses (Norsk rikskringkasting AS)
NRK is announcing an open tender contest with the intention of entering into a parallel framework agreement in order to join up with tenderers that can assist with the recruitment of interview objects, holding interviews of focus groups, etc., reports and presentation of the result, etc.
The framework agreement will cover several types of services that will cover NRK's need. These are detailed in the sub-contracts that tenders can be submitted for:
- Sub-contract 1 recruitment
- Sub-contract 2 content …
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2022-03-08Knowledge and customer surveys (Eksportfinansiering Norge)
Eksfin would like to enter into a contract for assistance with knowledge and customer surveys with the aim of mapping knowledge of Eksfin amongst companies in the entity's target group, as well as getting better insight in customers' view and experience of Eksfin's financing offer.
The contract period is 2 years, with option for a further 1+1 year
Vis anskaffelsen » Nevnte leverandører:Oslo Economics
2022-02-17Contract, user surveys (Tolletaten)
The Norwegian Customs needs assistance to carry out a business survey and population survey (reputation) for the years 2022 and 2023.
The surveys shall assist in complying with management parameters and highlight goal achievement for two of the Customs' main goals related to the annual allocation letters from the The Ministry of Finance, as well as surveillance of the Custom's reputation.
Options shall be given for:
- assistance with extended analyses of the material
- assistance in the preparation of …
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2022-02-07Voice of the Customer - Feedback management platform (Posten Norge AS)
The purpose of the procurement is to ensure that the group has a modern flexible platform/system to support the ongoing Voice of the Customer (VoC) / Net Promoter Score program in the Nordic area, hereby managing internal complexity and fully automate the VoC activities with dynamic easy to use “real-time” dashboard reports and analytics tools for the different user-roles.
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2021-03-26Collaborating Partner — The Customer Impact Survey (Innovasjon Norge)
The objective of the contract is to cover Innovation Norway's need for a partner for the development, implementation and analysis of the customer impact survey (Norwegian: KEU) for Innovation Norway.
Click here https://permalink.mercell.com/152071732.aspx
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2020-11-20Customer Satisfaction Surveys for FRAM (Møre og Romsdal Fylkeskommune, Samferdsel)
Møre og Romsdal County, c/o FRAM currently participates in the Public Transport Barometer, a national survey from all of the country's counties. In order to improve knowledge on existing and potential customers in Møre og Romsdal, FRAM would like to carry out customer satisfaction surveys under our own management. We are looking for an external tenderer that can carry out these surveys. The survey will cover bus trips.
The survey will contribute to FRAM acquiring necessary knowledge on travel habits, …
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2020-11-17User Survey Assistance (Stortinget)
Stortinget’s administrasjon (the Norwegian Parliament Administration) wants assistance to implement user mapping and analysis. The assistance will contribute to forming a basis for prioritisation and measures in the work to achieve the goal settings in the administration's strategy.
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2020-11-05Customer Satisfaction for the Railway (Jernbanedirektoratet)
The contract includes developing, implementing and reporting on a new customer satisfaction survey for the passenger transport market as well as an option on a customer satisfaction survey for the freight transport market. The contracting intends to carry out four (4) surveys per year during the agreement period for the passenger transport market.
The contract period is two (2) years with an option for one (1) + one (1) year extension for the Railway directorate.
Vis anskaffelsen » Nevnte leverandører:Epinion P/S
2020-08-28Framework Agreement for Insight and Analysis Services (Kolumbus AS)
Kolumbus AS (hereafter called Kolumbus or the Contracting Authority) has the overall responsibility for mobility in Rogland. This means that we must ensure that everyone can get from A to Z without using their own car. Central assignments will be planning, developing, administering, marketing and informing about the different travel alternatives in the region. Public transport by bus and boat are clearly our most resource demanding assignments, but we are also responsible for journeys by bicycle, on …
Vis anskaffelsen » Nevnte leverandører:Opinion as
2020-05-14Public Survey (Norsk filminstitutt)
NFI will conduct a new public survey in 2020. The new survey will give representative knowledge on the public's:
• patterns of use and viewing habits regarding the platform (cinema, streaming, digital rent and linear TV), frequency, time and whether they watch films alone/with others;
• type of content the population is interested in/chooses to watch; connected to format (series, documents, films, local vs global content, duration/length, etc.;
• the population's experience of relevance and …
Vis anskaffelsen » Nevnte leverandører:Kantar
2020-02-05Avinor AS - K-189245 — Instant Feedback (Avinor AS)
The procurement comprises acquiring systems/equipment for ‘Instant Feedback’ for toilets and security control, i.e. Continual follow-up of client satisfaction.
A contract will be established for the purchase of the services, including the supply of equipment and systems as well as maintenance/servicing. The contract will be established as a rental agreement, where the service provider owns the equipment. The equipment will be removed at the expiry of the rental agreement.
Vis anskaffelsen » Nevnte leverandører:Safeway Solutions Norge AS
2019-01-24Framework Agreement, Analysing Services (Jernbanedirektoratet)
The Norwegian Railway Directorate wishes to enter into framework agreement with a tenderer of analysing services that can comply with the Norwegian Railway Directorate's requirement for market analysing services related to:
1) Quantitative surveys;
2) Qualitative surveys;
3) Data structuring, visualisation and analyses.
The Norwegian Railway Directorate intends to enter into framework agreements with up to four (4) providers for each of the listed sub-categories.
See the tender documentation for further …
Vis anskaffelsen » Nevnte leverandører:Deloitte AsEpinion Norge ASKantar TNSMulticonsult ASAOpinionRAV Norge ASSentio Research Norge AS
2018-11-2020180054 Market Surveys (Skatteetaten)
Objective:
The tender contest includes services related to quantitative and qualitative market surveys as well as recruitment for the administration's own qualitative surveys.
The Norwegian Tax Administration (Skatteetaten) has regular requirements for services in connection with quantitative and qualitative user surveys. The surveys are i.a. used for clarifying the administration's reputation related to several areas, ensuring the user quality of the administration's systems and information, as well as …
Vis anskaffelsen » Nevnte leverandører:Opinion as
2018-09-20NRK MA3113/18E — Profile and Reputation Survey (Norsk rikskringkasting AS)
The public broadcaster NRK (the Norwegian Broadcasting Corporation) is state-owned and is a large organisation with approx.
3 500 employees and approx. 5 000 000 000 NOK in turnover. NRK has a much decentralised organisation, with the head office at Marienlyst in Oslo and regional and local offices all over the country.
NRK invites tenderers to an open tender contest for a service contract for an ongoing tracker survey.
NRK will sign a contract with one tenderer. i.e. tenderers must submit a tender for …
Vis anskaffelsen » Nevnte leverandører:Norstat Norge As
2018-09-12Framework Agreement for Communication Services (Vesar Avfall og Ressurs AS (Vesar))
Vesar wants to enter into a Framework Agreement with a limited number of communications agencies that can assist with communications services related to Vesar's activities.
The request is divided into 6 lots and Vesar intends to enter into a Framework Agreement with up to 2 tenderers for lots one to four, up to 2 tenderers for lot 5 and one tenderer for lot 6, to cover the company's need for communications services.
For detailed information see the tender documentation.
Vis anskaffelsen » Nevnte leverandører:Apeland ASFærd ASNucleus ASOctober Design AS
2018-03-26New system for customer enquiries (Bærum kommune)
The objective of this procurement is to replace the current system for handling customer enquiries, at the same time as allowing for expansion of future solutions to be able to include multiple disciplines.
In 2017 the contracting authority established a service centre with the purpose of assisting and supporting managers and employees in Bærum kommune regarding administrative oriented enquiries in the disciplines of Wages, HR, Procurements and accounts. To handle the customer enquiries in the new …
Vis anskaffelsen » Nevnte leverandører:Manag-E Norge AS
2018-01-26NRK MA3037/17E Qualitative Analyses (Norsk rikskringkasting AS)
In recent years, NRK’s Analysis Department has experienced a sharp increase in assignments of qualitative character, particularly as insight into strategy work, and therefore wants to coordinate the organisation’s need in the form of parallel framework agreements for qualitative analyses.
In most of the projects, it is assumed that external agencies will be utilised throughout the entire process, but it can also occur that it is more appropriate to recruit via external service providers and that …
Vis anskaffelsen » Nevnte leverandører:Kantar TNS ASKnowit ASMoods Qualitative Research ASOpinion asSkuterud Kløvstad AS
2017-09-29Framework agreement sales services (Norsk Tipping AS)
In order to follow-up retailers, provide better service and optimise communication, Norsk Tipping uses various forms of sales services as a supplement to Norsk Tipping employees. Norsk Tipping shall enter into a framework agreement for each of the following service areas:
Service area 1: Sales services in shops
— Sales services and shop activities aimed at Norsk Tipping's dealers nationwide.
Service area 2: Mystery Shopping
— Anonymous follow-up of retailers nationwide through the use of mystery …
Vis anskaffelsen » Nevnte leverandører:Mersalg AsSeeYou AS
2017-09-28Framework agreement media monitoring services (Norsk Helsenett SF)
The Contracting Authority's request is for a framework agreement for the provision of media monitoring services. The service includes a system/media portal with the accompanying support, as well as, amongst other things: Media monitoring of open sources on the internet, media monitoring of payment based sources on the internet, media monitoring of social media, including Twitter, Facebook, forums and blogs, media monitoring of radio/TV, including internet TV, media monitoring of printed sources and …
Vis anskaffelsen » Nevnte leverandører:Retriever Norge AS
2017-06-13Tender 17-014 — FRAMEWORK AGREEMENT — MYSTERY SHOPPING AND AGE CHECKS (AS Vinmonopolet)
The contracting authority would like to enter into framework agreements for the following disciplines:
1. Mystery Shopping shops.
2. Mystery Shopping customer centre.
3. Age checks shops.
The service includes continuous electronic reports through the service provider's web-based portal. All sales units/shops shall have access to results. The returned purchased goods shall be included as a part of the age checks service area.
Vis anskaffelsen » Nevnte leverandører:Norstat Norge As
2017-04-19NRK MA3012/17E Radio measuring from 1.1.2019 (Norsk rikskringkasting AS)
The largest Norwegian radio companies (MT, Bauer and NRK) want to announce a competition to find future measuring of radio and audio content from the participating companies.
MTG's largest radio channels are currently P4 and P5, Bauers channels are RadioNorge and Kiss, but NRK's largest radio channels are NRK, P1, P3, P1+ and P2.
Vis anskaffelsen » Nevnte leverandører:Nielsen Media Research AS
2017-04-11Execution of questionnaire survey RNNP 2017 (Petroleumstilsynet)
As part of the Petroleum Safety Authority's (Ptil) project ‘Development in risk levels of Norwegian petroleum activities’ (RNNP) a questionnaire survey shall be carried out among almost all personnel working on the Norwegian Continental shelf and at petroleum facilities on land. The questionnaire survey shall be performed in the period 16.10.2017 to and including 27.11.2017 and reporting in February and March 2018 in accordance with the assignment description.
A separate questionnaire form has been …
Vis anskaffelsen » Nevnte leverandører:IRIS (International Research Institute of...