Market and customer surveys for Skyss

Skyss

The procurement involves 2 lots (delivery packages):
1. On-board surveys
2. Other customer and market surveys and Skyss customer panel

Frist

Fristen for mottak av tilbud var 2022-08-23. Anskaffelsen ble publisert 2022-07-13.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• Epinion
• Opinion as

Hvem?

• Skyss

Hva?

• Kundetjenester › Kundeundersøkelser
• Rundspørringer › Utførelse av undersøkelse

Hvor?

• Vestlandet › Vestland

Anskaffelseshistorikk

Dato	Dokument
2022-07-13	Kunngjøring av konkurranse
2022-11-09	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2022-07-13)
Gjenstand
Anskaffelsens omfang
Tittel: Business services: law, marketing, consulting, recruitment, printing and security
Referansenummer: SKYSS/22/27
Kort beskrivelse:

The procurement involves 2 lots (delivery packages): 1. On-board surveys 2. Other customer and market surveys and Skyss customer panel

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Forretningstjenester: lov, reklame, rådgiving, ansettelse, trykking og sikkerhet 📦
Tilleggs-CPV: Forretningstjenester: lov, reklame, rådgiving, ansettelse, trykking og sikkerhet 📦
Markedsanalyse 📦
Utførelsessted
NUTS-region: Vestland 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Forsyningsenhet
Navn på tildelende myndighet: Skyss
Postadresse: Postboks 7900
Postnummer: 5020
Poststed: Bergen
Kontakt
Internettadresse: https://www.skyss.no/ 🌏
E-post: gry.loftesnes@vlfk.no 📧
URL for dokumenter: https://tendsign.no/doc.aspx?UniqueId=afajvbtcxw&GoTo=Docs 🌏
URL for deltakelse: https://tendsign.no/doc.aspx?UniqueId=afajvbtcxw&GoTo=Tender 🌏

Referanse
Datoer
Sendt dato: 2022-07-13 📅
Innleveringsfrist: 2022-08-23 📅
Publiseringsdato: 2022-07-18 📅
Identifikatorer
Kunngjøringsnummer: 2022/S 136-390742
OJ-S-utgave: 136
Tilleggsinformasjon
Mercell notice: https://opic.com/id/afajvbtcxw

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The procurement involves 2 lots (delivery packages):

1. On-board surveys

2. Other customer and market surveys and Skyss customer panel

Estimert totalverdi: 22 000 000 NOK 💰
Største antall delkontrakter per tilbyder: 2
Tittel på delkontrakt: Lot 1: On-board survey
Delkontraktnummer: 1
Kort beskrivelse:

To cover Skyss' need for insight into customers' experiences on specific trips based on a survey on board the means of transport (on-board surveys) and an associated web solution where the results are updated daily

Lot 1 On-board survey is entered into as an ongoing service contract. The estimated value of the contract is approx. NOK 2-3 million per year.

Estimert verdi eksklusive mva: 12 000 000 NOK 💰
Varighet: 24 måneder
Beskrivelse av fornyelser: The contract can be renewed for 1+1 years, for a total of 4 years.
Tittel på delkontrakt: Lot 2: Other customer and market surveys and Skyss customer panel
Delkontraktnummer: 2
Kort beskrivelse:

To cover Skyss' need for assistance with the implementation of other types of customer and market surveys, as well as the management and use of Skyss' customer panel

For more detailed information about the contents and scope of the procurement, refer to the Contract with attachments.

Lot 2 contains a fixed service element, handling of Skyss' customer panel, and a variable service portion, implementation of other customer and market surveys. The contracting authority will call for these services as needed, so that the contract is a framework agreement. The estimated value of the contract is approx. NOK 1.5-2.5 million per annum.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

Requirement: Tenderers must be a legally established company. Documentation: Norwegian tenderers:

Company registration certificate from the Brønnøysund Register Centre* http://altinn.no

Foreign tenderers:

Proof that the company is registered in the trade register or company register as mandated in the legislation of the country where the tenderer is established.

Groups of tenderers:

If a group of tenderers is considering to submit a tender together, a legal company with joint and several liability must be established before the contract is signed.

Økonomisk og finansiell stilling:

Requirement: Tenderers must have sufficient economic and financial strength to fulfil the contract. Documentation: Annual accounts

The tenderer´s annual accounts including notes with the board´s and auditor´s report for the last three accounting years.

If the auditor approved accounts for 2021 are not available, the provision accounts for 2021 will be sufficient.

Annex E Key Information must be completed and attached.

Credit assessment: The contracting authority reserves the right to carry out a credit check with the help of an independent credit rating company. Financial strength will be evaluated in relation to turnover, operating profit margin, equity share and liquidity.

If a tenderer, due to valid reasons, cannot present the requested documentation, he can prove his economic and financial position with other documentation that the contracting authority can accept.

Teknisk og faglig kapasitet:

Requirement: Tenderers must have sufficient experience from similar services. Documentation: The tenderer's references for relevant assignments in the last 3 years. The references must, as a minimum, include the information requested in Annex D, which must be completed and attached.

If a tenderer can only refer to reference assignments as a sub-provider, the requirement can be deemed to be fulfilled if the contracting authority assesses it as probable that the tenderer himself has had a role or responsibility that can be compared with experience gained as a responsible contract party.

Requirement. Tenderers must have a quality assurance system.

The main tenderer cannot rely on other suppliers to fulfil this requirement.

Documentation: A description of the quality assurance system. Attach any certifications of the tenderer's quality assurance system.

If a tenderer is certified in accordance with ISO 9001 or equivalent quality assurance certification, it is sufficient to attach a copy of the valid certificate.

The main tenderer must fulfil this requirement.

Kontraktutførelse
Vilkår for kontraktoppfyllelse:

The contract will contain requirements concerning wages and working conditions, documentation and sanctions in accordance with regulations on wages and working conditions dated 8 February 2008 no. 112. This also applies to contracts with a lower value than those that are covered by the regulations.

Prosedyre
Rettslig grunnlag: 32014L0025
Begrunnelse for rammeavtalen:

A framework agreement will be entered into with up to two tenderers, one for each lot (sub-contract).

Begrunnelse for rammeavtaler med varighet over fire år:

A framework agreement will be entered into with up to two tenderers, one for each lot (sub-contract).

Tidspunkt for mottak av tilbud: 12:00
Dato for utsendelse av invitasjoner: 2022-08-24 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2022-12-16 📅
Tildelingskriterier
Kvalitetskriterium (navn): Quality of the execution of the service
Kvalitetskriterium (vekting): 30
Pris (vekting): 70
Kvalitetskriterium (navn): Quality of the implementation of the service

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 992 051 825
Kontakt
Kontaktpunkt: Gry Loftesnes Skyss
URL for dokumenter: https://tendsign.no/doc.aspx?UniqueId=afajvbtcxw&GoTo=Docs 🌏

Utfyllende informasjon
Klageinstans
Navn: Bergen tingrett
Poststed: Bergen
Land: Norge 🇳🇴
Kilde: OJS 2022/S 136-390742 (2022-07-13)

Kunngjøring om tildeling av kontrakt (2022-11-09)
Gjenstand
Anskaffelsens omfang
Totalverdi for anskaffelsen: 22 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2022-11-09 📅
Publiseringsdato: 2022-11-14 📅
Identifikatorer
Kunngjøringsnummer: 2022/S 219-631291
Refererer til kunngjøring: 2022/S 136-390742
OJ-S-utgave: 219
Tilleggsinformasjon
Mercell notice: https://opic.com/id/aftfdujath

Tildeling av kontrakt
Dato for kontraktinngåelse: 2022-11-02 📅
Navn: Epinion
Nasjonalt registreringsnummer: 25638670
Postadresse: Søndergade 3, 1 sal
Poststed: Aarhus
Postnummer: 8000
Land: Danmark 🇩🇰
Internettadresse: http://www.epinion.dk 🌏
Navn: Opinion AS
Nasjonalt registreringsnummer: 925 808 962
Postadresse: Vulkan 16
Poststed: Oslo
Postnummer: 0178
Land: Norge 🇳🇴
Oslo 🏙️
Internettadresse: http://www.opinion.no 🌏
Totalverdi for anskaffelsen: 10 000 000 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 2
Kilde: OJS 2022/S 219-631291 (2022-11-09)

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