Nyeste anskaffelser av kundetilfredshetsundersøkelser i Norge
2025-03-11430 Survey of trusts (Norsk nukleær dekommisjonering (NND))
There is a need to hold trust polls to examine what the population and different parts of it think and think about NND and NND's social mission. NND would like to measure how much of the population is in selected target groups who are aware of NND and our assignment. To what degree does the population have confidence in the agency and our ability to solve this assignment. The questions in the survey must be able to stand up over time, and be possible to compare in a time series. In addition, there may be …
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2024-09-10Framework agreement for customer satisfaction surveys (Jernbanedirektoratet)
The aim of the procurement is to enter into a framework agreement with one tenderer to cover the need to fulfil and report customer satisfaction for the passenger traffic market in Norway. The assignment consists of carrying out 4 surveys per year in the contract period with the accompanying reporting.
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2023-10-09Research and review assignment on availability of NAV offices (Arbeids- og inkluderingsdepartementet)
Different evaluations and surveys have asked questions about the NAV offices' availability, particularly for users that are not seen to adequately on the telephone or by digital services. With this background we would like to get more and collected knowledge on the availability of services in the Norwegian Labour and Welfare Organisation.
The aim of the procurement is that the ministry gets an updated knowledge basis on the availability of NAV offices.
See annex 1 of the contract for further details.
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2023-09-20Framework agreement - Purchase of services related to market analysis and customer insight (Møre og Romsdal fylkeskommune)
The procurement concerns a Framework Agreement for the purchase of services related to market analysis and customer insight.
FRAM (Møre og Romsdal County) needs to be able to conduct various surveys and analyses, such as customer satisfaction surveys, travel habit surveys and other types of surveys for increased market and customer insight.
See more about the scope in Annex 3.1 Assignment Description.
Click https://permalink.mercell.com/212274947.aspx
Vis anskaffelsen » Nevnte leverandører:Opinion as
2023-06-14Avinor AS - K-191449 - System for measuring customer satisfaction and training employees (Avinor AS)
Avinor's commercial activities mainly consist of turnover based rental of areas to tenderers of goods and services for passengers at the group's 43 airports. Avinor is one of the country's largest property actors and it renews its obligation to tenants to be a value-increasing partner.
As a proactive and value-increasing owner, Avinor offers its tenants at the largest airports a joint and standardised measurement of customer satisfaction and drivers of satisfaction per sales place, as well as regular …
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2023-05-2310-UDE-2023 Well-being survey for pupils in the 1st - 4th years in the schools in Oslo (Oslo kommune v/ Utdanningsetaten)
The Agency for Education would like to procure a research based and digital system for carrying out an annual well-being survey, which will be completed by all pupils in the 1st - 4th years in the schools in Oslo.
The survey will supplement information from the annual user survey amongst parents at the schools in Oslo, as well as the pupil survey for pupils in the 5th -13th years. In addition the well-being survey will be a supplement to how children's voices are heard and taken into consideration in …
Vis anskaffelsen » Nevnte leverandører:Conexus Norge AS
2022-07-05Framework agreement for the procurement of services for market analysis and customer dialogue (AtB AS)
AtB is Trøndelag's mobility company and it offers a future-orientated and sustainable mobility offer for the entire county. Our most important assignment is to facilitate flexible, seamless journeys adapted to different needs and journey patterns. This means ensuring good operation and adaptations to the established mobility offer in Trøndelag, with buses, express boats, ferries, and taxis, in addition to including new relevant mobility solutions that get people from A to B. The company is a private …
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2022-06-27Framework agreement for the procurement of services for market analysis and customer dialogue (AtB AS)
AtB is Trøndelag's mobility company and it offers a future-orientated and sustainable mobility offer for the entire county. Our most important assignment is to facilitate flexible, seamless journeys adapted to different needs and journey patterns. This means ensuring good operation and adaptations to the established mobility offer in Trøndelag, with buses, express boats, ferries, and taxis, in addition to including new relevant mobility solutions that get people from A to B. The company is a private …
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2022-06-03User survey and employee survey (Politiets fellestjenester)
User surveys: The objective of the assignment is to assist the police in various parts of the work with and the process in gaining such insight: general advice, assistance in designing surveys, conducting surveys, writing reports etc. The results from the surveys shall be included as a knowledge base for the development and management of the Norwegian police service.
Employee surveys: The supplier agreement shall offer solid professional competence and experience in employee surveys and work environment …
Vis anskaffelsen » Nevnte leverandører:KantarRambøll Management Consulting Norge
2022-05-05User survey and employee survey (Politiets fellestjenester)
User surveys: The objective of the assignment is to assist the police in various parts of the work with and the process in gaining such insight: general advice, assistance in designing surveys, conducting surveys, writing reports etc. The results from the surveys shall be included as a knowledge base for the development and management of the Norwegian police service.
Employee surveys: The supplier agreement shall offer solid professional competence and experience in employee surveys and work environment …
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2022-02-17Contract, user surveys (Tolletaten)
The Norwegian Customs needs assistance to carry out a business survey and population survey (reputation) for the years 2022 and 2023.
The surveys shall assist in complying with management parameters and highlight goal achievement for two of the Customs' main goals related to the annual allocation letters from the The Ministry of Finance, as well as surveillance of the Custom's reputation.
Options shall be given for:
- assistance with extended analyses of the material
- assistance in the preparation of …
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2022-02-07Voice of the Customer - Feedback management platform (Posten Norge AS)
The purpose of the procurement is to ensure that the group has a modern flexible platform/system to support the ongoing Voice of the Customer (VoC) / Net Promoter Score program in the Nordic area, hereby managing internal complexity and fully automate the VoC activities with dynamic easy to use “real-time” dashboard reports and analytics tools for the different user-roles.
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2020-11-20Customer Satisfaction Surveys for FRAM (Møre og Romsdal Fylkeskommune, Samferdsel)
Møre og Romsdal County, c/o FRAM currently participates in the Public Transport Barometer, a national survey from all of the country's counties. In order to improve knowledge on existing and potential customers in Møre og Romsdal, FRAM would like to carry out customer satisfaction surveys under our own management. We are looking for an external tenderer that can carry out these surveys. The survey will cover bus trips.
The survey will contribute to FRAM acquiring necessary knowledge on travel habits, …
Vis anskaffelsen » Nevnte leverandører:Opinion as
2020-11-17User Survey Assistance (Stortinget)
Stortinget’s administrasjon (the Norwegian Parliament Administration) wants assistance to implement user mapping and analysis. The assistance will contribute to forming a basis for prioritisation and measures in the work to achieve the goal settings in the administration's strategy.
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2020-11-05Customer Satisfaction for the Railway (Jernbanedirektoratet)
The contract includes developing, implementing and reporting on a new customer satisfaction survey for the passenger transport market as well as an option on a customer satisfaction survey for the freight transport market. The contracting intends to carry out four (4) surveys per year during the agreement period for the passenger transport market.
The contract period is two (2) years with an option for one (1) + one (1) year extension for the Railway directorate.
Vis anskaffelsen » Nevnte leverandører:Epinion P/S
2020-08-28Framework Agreement for Insight and Analysis Services (Kolumbus AS)
Kolumbus AS (hereafter called Kolumbus or the Contracting Authority) has the overall responsibility for mobility in Rogland. This means that we must ensure that everyone can get from A to Z without using their own car. Central assignments will be planning, developing, administering, marketing and informing about the different travel alternatives in the region. Public transport by bus and boat are clearly our most resource demanding assignments, but we are also responsible for journeys by bicycle, on …
Vis anskaffelsen » Nevnte leverandører:Opinion as
2020-02-05Avinor AS - K-189245 — Instant Feedback (Avinor AS)
The procurement comprises acquiring systems/equipment for ‘Instant Feedback’ for toilets and security control, i.e. Continual follow-up of client satisfaction.
A contract will be established for the purchase of the services, including the supply of equipment and systems as well as maintenance/servicing. The contract will be established as a rental agreement, where the service provider owns the equipment. The equipment will be removed at the expiry of the rental agreement.
Vis anskaffelsen » Nevnte leverandører:Safeway Solutions Norge AS
2019-01-24Framework Agreement, Analysing Services (Jernbanedirektoratet)
The Norwegian Railway Directorate wishes to enter into framework agreement with a tenderer of analysing services that can comply with the Norwegian Railway Directorate's requirement for market analysing services related to:
1) Quantitative surveys;
2) Qualitative surveys;
3) Data structuring, visualisation and analyses.
The Norwegian Railway Directorate intends to enter into framework agreements with up to four (4) providers for each of the listed sub-categories.
See the tender documentation for further …
Vis anskaffelsen » Nevnte leverandører:Deloitte AsEpinion Norge ASKantar TNSMulticonsult ASAOpinionRAV Norge ASSentio Research Norge AS
2018-11-2020180054 Market Surveys (Skatteetaten)
Objective:
The tender contest includes services related to quantitative and qualitative market surveys as well as recruitment for the administration's own qualitative surveys.
The Norwegian Tax Administration (Skatteetaten) has regular requirements for services in connection with quantitative and qualitative user surveys. The surveys are i.a. used for clarifying the administration's reputation related to several areas, ensuring the user quality of the administration's systems and information, as well as …
Vis anskaffelsen » Nevnte leverandører:Opinion as
2018-09-12Framework Agreement for Communication Services (Vesar Avfall og Ressurs AS (Vesar))
Vesar wants to enter into a Framework Agreement with a limited number of communications agencies that can assist with communications services related to Vesar's activities.
The request is divided into 6 lots and Vesar intends to enter into a Framework Agreement with up to 2 tenderers for lots one to four, up to 2 tenderers for lot 5 and one tenderer for lot 6, to cover the company's need for communications services.
For detailed information see the tender documentation.
Vis anskaffelsen » Nevnte leverandører:Apeland ASFærd ASNucleus ASOctober Design AS
2018-01-26NRK MA3037/17E Qualitative Analyses (Norsk rikskringkasting AS)
In recent years, NRK’s Analysis Department has experienced a sharp increase in assignments of qualitative character, particularly as insight into strategy work, and therefore wants to coordinate the organisation’s need in the form of parallel framework agreements for qualitative analyses.
In most of the projects, it is assumed that external agencies will be utilised throughout the entire process, but it can also occur that it is more appropriate to recruit via external service providers and that …
Vis anskaffelsen » Nevnte leverandører:Kantar TNS ASKnowit ASMoods Qualitative Research ASOpinion asSkuterud Kløvstad AS
2017-06-13Tender 17-014 — FRAMEWORK AGREEMENT — MYSTERY SHOPPING AND AGE CHECKS (AS Vinmonopolet)
The contracting authority would like to enter into framework agreements for the following disciplines:
1. Mystery Shopping shops.
2. Mystery Shopping customer centre.
3. Age checks shops.
The service includes continuous electronic reports through the service provider's web-based portal. All sales units/shops shall have access to results. The returned purchased goods shall be included as a part of the age checks service area.
Vis anskaffelsen » Nevnte leverandører:Norstat Norge As
2017-04-19NRK MA3012/17E Radio measuring from 1.1.2019 (Norsk rikskringkasting AS)
The largest Norwegian radio companies (MT, Bauer and NRK) want to announce a competition to find future measuring of radio and audio content from the participating companies.
MTG's largest radio channels are currently P4 and P5, Bauers channels are RadioNorge and Kiss, but NRK's largest radio channels are NRK, P1, P3, P1+ and P2.
Vis anskaffelsen » Nevnte leverandører:Nielsen Media Research AS
2017-04-11Execution of questionnaire survey RNNP 2017 (Petroleumstilsynet)
As part of the Petroleum Safety Authority's (Ptil) project ‘Development in risk levels of Norwegian petroleum activities’ (RNNP) a questionnaire survey shall be carried out among almost all personnel working on the Norwegian Continental shelf and at petroleum facilities on land. The questionnaire survey shall be performed in the period 16.10.2017 to and including 27.11.2017 and reporting in February and March 2018 in accordance with the assignment description.
A separate questionnaire form has been …
Vis anskaffelsen » Nevnte leverandører:IRIS (International Research Institute of...
2016-12-02Market analysis services (Kolumbus AS)
Kolumbus AS, hereafter called the contracting authority, invite tenderers to an open tender competition for market analysis services.
Kolumbus currently carries out regular customer satisfaction surveys, which are decisive for following-up daily operations and development of the offer. We are now looking for a tenderer who can help us carry out the surveys. The customer satisfaction surveys are carried out by telephone and on board buses and boats in Nord-Rogaland, in Nord-Jæren, in Jæren and in Dalane. …
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2016-05-18Tools and services in connection with surveys (Statens pensjonskasse [The Norwegian Public Service Pension Fund])
The Procurement shall cover SPK's requirements for tools and services in connection with surveys and other related tools/services. This applies to external and internal surveys.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/58767232.aspx]]. Then follow the instructions on the website.
Vis anskaffelsen » Nevnte leverandører:Rambøll Management Consulting As
2015-02-10Benchmark and measuring satisfaction, Customer Service (Norsk Tipping AS)
Norsk Tipping intends to enter into framework agreement for the procurement of Benchmark and measuring satisfaction of Customer Service.
Norsk Tipping Customer Service wants an agreement with a supplier who can assist in ensuring the quality and effectiveness of our department in line with what can be expected in the industry. Our customers and vendors should experience our service as satisfactory and timely, at the same time our employees are satisfied with the daily work routine.
To ensure this, Norsk …
Vis anskaffelsen » Nevnte leverandører:Bright Relation AS
2014-09-26POD2014-004 Web-based questionnaire tool (Politidirektoratet)
The Directorate of Police has had a framework agreement for a web-based questionnaire tool for several years and many of our entities use the tool. There are currently 150 users of the tool. We see that the use of such a tool has increased over the years. The tool is used for different purposes, everything from registration to courses/seminars/conferences to the implementation of large and small surveys. We shall establish a new framework agreement for these services.
Vis anskaffelsen » Nevnte leverandører:Rambøll Mangament Consulting AS
2014-04-10Framework agreement customer and market analysis for Statsbygg (Statsbygg Hovedkontor)
Statsbygg would like to enter into a framework agreement for customer surveys, market surveys, reputation surveys and additional surveys amongst Statsbygg's customers (ltenants, suppliers, contracting authorities/the ministries) in the government civil sector and get an overview of the market Statsbygg operates in.
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2014-02-25Framework agreements for external surveys (Brønnøysundregistrene)
A 2 year framework agreement will be established for carrying out of surveys.
The Brønnøysund registre Centre shall retain the unilateral option to extend the agreement for an additional 1 + 1 years.
The supplier shall carry out an annual user survey for the Brønnøysund registre Centre and one for Altinn. These surveys shall provide us with feedback on user satisfaction and other measurement parameters for the business management of The Brønnøysund registre Centre and Altinn.
The survey for Altinn must …
Vis anskaffelsen » Nevnte leverandører:Opinion as
2013-12-02Framework agreement - practical implementation of questionaires (Stavanger kommune)
The awarding authority would like to enter into a contract via this competition for the practical implementation of questionaires.
The contract is for the practical implementation of questionaires during the contract period. The questionaires shall measure different target groups' (such as residents or users) satisfaction, experience, knowledge etc. of specific phenomenon, such as different sides of the municipality's service provision.
The previous competition notice for a framework agreement for …
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2013-11-19Tender competition communication services (Konsentra AS)
The framework agreement is for communication consultancy services for strategic internal and external communication and for preparing communication material, including:
— Development of communication plans and activities
— Communication consultancy
— Carrying out annual user survey
— Development and design of newsletters, brochures, letters and campaign material as well as assistance/consultancy connected to printing and distribution
— Web design
— Internal building of culture and external reputation …
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2013-09-05Framework agreement mapping and analysis services (Senter for IKT i utdanningen)
The Centre for ICT in education invite companies to participate in an open tender competition, with the aim being to enter into framework agreements for mapping and analysis services.
The aim is to cover the awarding authority's need for mapping and analyses of projects and services within the part of the education sector that includes nurseries, primary and secondary schools, further education and nursery teacher/teacher education. Thi can involve everything from surveys for utdanning.no, which has 1.6 …
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2013-07-25Surveys - framework agreement 2014 (Stavanger kommune)
Through this competition the Award authority wishes to enter into a contract for the supply of the practical implementation of surveys and reporting the results.
The contract includes the execution of the practical implementation of surveys during the contract period. The surveys will measure various target groups (such as residents or users) satisfaction, experience or similar with specific phenomena such as various aspects of municipal services. The results will inter alia provide information to the …
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2012-10-182012033076 The Norwegian Armed Forces’ inhabitant survey (Forsvarets logistikkorganisasjon (FLO))
Procurement of general public poll for the following areas: annual inhabitant survey, continuous polls, smaller surveys and campaign tests. See the procurement regulations.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=270764.
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2012-09-04Framework agreement, customer satisfaction and reputation surveys (Forsvarsbygg Innkjøpstjenester)
The Norwegian Defence Estates Agency, henceforth referred to as the Awarding Authority, shall develop, implement and further develop surveys related to reputation, tenantry and general public’s satisfaction, as well as survey of satisfaction in connection with sales of properties. The objective of the framework agreement is to cover the Awarding Authority’s requirements for development and implementation of various surveys.
The service provider must also provide and implement individual surveys among …
Vis anskaffelsen » Nevnte leverandører:TNS Gallup AS
2012-05-18User surveys 2012 and 2013 (Statens vegvesen Vegdirektoratet)
Statens vegvesen Vegdirektoratet, hereafter called the awarding authority, would like tenders for carrying out user surveys in 2012 and 2013 for Statens vegvesen.
The contract includes carrying out two telephone surveys with 5400 respondents in each survey. The questions have been written and the results shall be submitted to the awarding authority in semi-colonised files and excel-files.
The assignment shall start 15.8.2012 and finish 15.4.2013.
Note: to register your interest in this notice and obtain …
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