Framework agreement sales services

Norsk Tipping AS

In order to follow-up retailers, provide better service and optimise communication, Norsk Tipping uses various forms of sales services as a supplement to Norsk Tipping employees. Norsk Tipping shall enter into a framework agreement for each of the following service areas:
Service area 1: Sales services in shops
— Sales services and shop activities aimed at Norsk Tipping's dealers nationwide.
Service area 2: Mystery Shopping
— Anonymous follow-up of retailers nationwide through the use of mystery shoppers.
Service area 3: Telephone follow-up
— Follow-up of product launches, campaigns and activities in the retailer network via telephone.
Tenderers must have the capacity to cover the entire country for service areas 1 and 2.
Tenders can be submitted for one or more of the service areas.

Frist

Fristen for mottak av tilbud var 2017-11-06. Anskaffelsen ble publisert 2017-09-29.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2017-09-29 Kunngjøring av konkurranse
2017-12-18 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2017-09-29)
Gjenstand
Anskaffelsens omfang
Tittel: Promotional services
Referansenummer: NT-17-0500
Kort beskrivelse:
In order to follow-up retailers, provide better service and optimise communication, Norsk Tipping uses various forms of sales services as a supplement to Norsk Tipping employees. Norsk Tipping shall enter into a framework agreement for each of the following service areas: Service area 1: Sales services in shops — Sales services and shop activities aimed at Norsk Tipping's dealers nationwide. Service area 2: Mystery Shopping — Anonymous follow-up of retailers nationwide through the use of mystery shoppers. Service area 3: Telephone follow-up — Follow-up of product launches, campaigns and activities in the retailer network via telephone. Tenderers must have the capacity to cover the entire country for service areas 1 and 2. Tenders can be submitted for one or more of the service areas.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Salgsfremmende tjenester 📦
Tilleggs-CPV: Salgsfremmende tjenester 📦
Kundetjenester 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Norsk Tipping AS
Postadresse: Postboks 4414 Bedriftssenteret
Postnummer: 2325
Poststed: Hamar
Kontakt
Internettadresse: http://www.norsk-tipping.no 🌏
E-post: nt-17-0500@norsk-tipping.no 📧
Telefon: +47 62514000 📞
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/157177 🌏

Referanse
Datoer
Sendt dato: 2017-09-29 📅
Innleveringsfrist: 2017-11-06 📅
Publiseringsdato: 2017-10-03 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 189-388191
OJ-S-utgave: 189

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
In order to follow-up retailers, provide better service and optimise communication, Norsk Tipping uses various forms of sales services as a supplement to Norsk Tipping employees. Norsk Tipping shall enter into a framework agreement for each of the following service areas:
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Service area 1: Sales services in shops
— Sales services and shop activities aimed at Norsk Tipping's dealers nationwide.
Service area 2: Mystery Shopping
— Anonymous follow-up of retailers nationwide through the use of mystery shoppers.
Service area 3: Telephone follow-up
— Follow-up of product launches, campaigns and activities in the retailer network via telephone.
Tenderers must have the capacity to cover the entire country for service areas 1 and 2.
Tenders can be submitted for one or more of the service areas.
Estimert totalverdi: 24 000 000 NOK 💰
Største antall delkontrakter per tilbyder: 3
Informasjon om delkontrakter:
Service area 1: Sales services in shops
Service area 2: Mystery Shopping
Service area 3: Telephone follow-up.
Tittel på delkontrakt: Framework agreement for sales services in shops.
Delkontraktnummer: 1
Kort beskrivelse:
o Sales services and shop activities aimed at Norsk Tipping's retailers nationwide. This includes following-up shop concepts, product launches and other campaign activities.
o Qualified sales personnel.
Estimert verdi eksklusive mva: 16 000 000 NOK 💰
Varighet: 24 måneder
Beskrivelse av fornyelser: The contract can be extended for a further 1 + 1 year.
Beskrivelse av opsjoner:
Future options for integration.
There can be a need in the contract period for integration between the tenderer's reporting tool and the contracting authority's CRM system.
Tenderers shall describe what alternative systems for system integration are available or will be available in the contract period.
An estimate shall be given for the different alternative as to what is required in the form of development/adaptations at Norsk Tipping for implementation of the system.
Responses to this requirement will not be given much weighting in the evaluation, but will be used as a starting point for any future development of the system.
Tittel på delkontrakt: Framework agreement for Mystery shopping
Delkontraktnummer: 2
Kort beskrivelse:
o Anonymous follow-up of retailers nationwide through the use of mystery shoppers.
Estimert verdi eksklusive mva: 4 000 000 NOK 💰
Beskrivelse av fornyelser: The contract can be extended for a further 1 + 1 year.
Beskrivelse av opsjoner: Future options for integration
Tittel på delkontrakt: Framework agreement for telephone follow-up.
Delkontraktnummer: 3
Kort beskrivelse:
o Follow-up of product launches, campaigns and activities in the retailer network via telephone.
Beskrivelse av fornyelser: The contract can be extended for 1 + 1 year.
Utførelsessted
Hovedsted eller utførelsessted: Nationwide.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
The tenderer shall be a legally established company.
— Norwegian companies: Company Registration Certificate;
— Foreign companies: Proof that the company is registered in a trade index or business register as prescribed by the law of the country where the tenderer is established.
Kontraktutførelse
Vilkår for kontraktoppfyllelse:
Tenderers must have the capacity to cover the entire country for service areas 1 and 2.
The offered resources shall be employees of the tenderer or possibly his sub providers.

Prosedyre
Antall deltakere som skal vurderes: 3
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2018-02-06 📅
Dato for åpning av tilbud: 2017-11-06 📅
Tidspunkt for åpning av tilbud: 12:00

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 925 836 613
Annen type oppdragsgiver: Governmental special law company
Kontakt
Kontaktpunkt: Marit Lier
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Company/CompanyInformation/Index/1096 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/157177 🌏

Utfyllende informasjon
Klageinstans
Navn: Norsk Tipping AS
Poststed: Hamar
Postnummer: 2325
Land: Norge 🇳🇴
Kilde: OJS 2017/S 189-388191 (2017-09-29)
Kunngjøring om tildeling av kontrakt (2017-12-18)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Norsk Tipping has entered into agreements on various types of sales services, as a supplement to own staffing. Norsk Tipping has entered into framework agreements in the service areas: Service area 1: Sales services in shops: — sales services and shop activities aimed at Norsk Tipping's dealers nationwide. Service area 2: Mystery Shopping: — anonymous follow-up of retailers nationwide through the use of mystery shoppers. Tenderers must have the capacity to cover the entire country for service areas 1 and 2.
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Totalverdi for anskaffelsen: 24 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2017-12-18 📅
Publiseringsdato: 2017-12-20 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 244-511108
Refererer til kunngjøring: 2017/S 189-388191
OJ-S-utgave: 244
Tilleggsinformasjon
The agreement on service area 3: Telephone follow-up has not been awarded and is re-published.

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Norsk Tipping has entered into agreements on various types of sales services, as a supplement to own staffing. Norsk Tipping has entered into framework agreements in the service areas:
Service area 1: Sales services in shops:
— sales services and shop activities aimed at Norsk Tipping's dealers nationwide.
Service area 2: Mystery Shopping:
— anonymous follow-up of retailers nationwide through the use of mystery shoppers.
Tittel på delkontrakt: Framework agreement for sales services in shops
Kort beskrivelse:
— sales services and shop activities aimed at Norsk Tipping's retailers nationwide. This includes following-up shop concepts, product launches and other campaign activities,
— qualified sales personnel.
Beskrivelse av opsjoner:
There can be a need in the contract period for integration between the tenderer's reporting tool and the Contracting Authority's CRM system.
Responses to this requirement will not be given much weighting in the evaluation but will be used as a starting point for any future development of the system.
Tittel på delkontrakt: Framework agreement for mystery shopping
Kort beskrivelse: Service area 2: Mystery shopping:
Tittel på delkontrakt: Framework agreement for telephone follow-up
Kort beskrivelse:
Service area 3: Telephone follow-up:
— follow-up of product launches, campaigns and activities in the retailer network via telephone.

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 60
Vekting av pris: 40

Tildeling av kontrakt
Dato for kontraktinngåelse: 2017-12-12 📅
Kilde: OJS 2017/S 244-511108 (2017-12-18)
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