Research and review assignment on availability of NAV offices

Arbeids- og inkluderingsdepartementet

Different evaluations and surveys have asked questions about the NAV offices' availability, particularly for users that are not seen to adequately on the telephone or by digital services. With this background we would like to get more and collected knowledge on the availability of services in the Norwegian Labour and Welfare Organisation.
The aim of the procurement is that the ministry gets an updated knowledge basis on the availability of NAV offices.
See annex 1 of the contract for further details.

Frist

Fristen for mottak av tilbud var 2023-11-16. Anskaffelsen ble publisert 2023-10-09.

Hvem?

• Arbeids- og inkluderingsdepartementet

Hva?

Hvor?

• Oslo og Viken › Oslo

Anskaffelseshistorikk

Dato	Dokument
2023-10-09	Kunngjøring av konkurranse

Kunngjøring av konkurranse (2023-10-09)
Gjenstand
Anskaffelsens omfang
Tittel: Research and development services and related consultancy services
Referansenummer: 23/858
Kort beskrivelse:

Different evaluations and surveys have asked questions about the NAV offices' availability, particularly for users that are not seen to adequately on the telephone or by digital services. With this background we would like to get more and collected knowledge on the availability of services in the Norwegian Labour and Welfare Organisation. The aim of the procurement is that the ministry gets an updated knowledge basis on the availability of NAV offices. See annex 1 of the contract for further details.

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Forsknings- og utviklingsvirksomhet og tilhørende konsulenttjenester 📦
Tilleggs-CPV: Forsknings- og utviklingsvirksomhet og tilhørende konsulenttjenester 📦
Utførelsessted
NUTS-region: Oslo 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Arbeids- og inkluderingsdepartementet
Postadresse: Postboks 8019 Dep
Postnummer: 0030
Poststed: Oslo
Kontakt
Internettadresse: https://www.regjeringen.no/no/dep/aid/id165/ 🌏
E-post: frode-alexander.igesund@dss.dep.no 📧
Telefon: +47 22249090 📞
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=381206&B=DFO 🌏
URL for deltakelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=381206&B=DFO 🌏

Referanse
Datoer
Sendt dato: 2023-10-09 📅
Innleveringsfrist: 2023-11-16 📅
Publiseringsdato: 2023-10-13 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 198-621862
OJ-S-utgave: 198

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The aim of the procurement is that the ministry gets an updated knowledge basis on the availability of NAV offices.

See annex 1 of the contract for further details.

Estimert totalverdi: 3 000 000 NOK 💰
Kort beskrivelse:

• The survey must give more and collected knowledge on the availability of services in the NAV office through various forms of contact.

• The survey must include both state and municipal services, and the availability of them via telephone/NAV Contact Centre, email, digital systems, attendance at a NAV office, and/or physical meetings other places.

• Questions we would like to get highlighted and discussed are:

o How is the availability of the NAV office for users and cooperation partners?

o What conditions are significant for the availability of services in the NAV office?

o What contributes to better availability at the NAV office for users and cooperation partners?

o What are the biggest challenges connected to the availability of services in the NAV office? Are there particular challenges connected to the availability of the social services?

o What are the consequences or possible consequences of a lack of availability?

The project period for the assignment is provisionally from when the contract is signed (tentatively December 2023) until the submission of the final report (tentatively June 2025).

The estimated contract value is NOK 3,000,000 excluding VAT, with 1/3 being paid on 1 June 2024, and 1/3 being paid after submission of the interim report, deadline 29.11.2024. The remaining 1/3 will be paid when the final report is submitted to the contracting authority.

Estimert verdi eksklusive mva: 3 000 000 NOK 💰
Varighet: 7 måneder

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

Requirements: Tenderers must be a legally established company.

Documentation:

Norwegian companies: Company registration certificate or a printout from the Unit Register for sole proprietorships not required to register.

Foreign tenderers: Verification that the tenderer is registered in a trade or business register as prescribed by the law of the country where the tenderer is established. The verification can be submitted in writing or by referring to BRIS.

Økonomisk og finansiell stilling:

Requirement: Paid taxes and duties.

Documentation:

A certificate, not older than 6 months, which verifies that the tenderer has fulfilled the obligations of payment of taxes, social security contributions and VAT. The certificate can be ordered and obtained from Altinn by using a separate link on skatteetaten.no. Foreign tenderers must provide certificates from equivalent authorities to the Norwegian authorities.

Requirement: Tenderers must be able to show adequate economic and financial capacity for the delivery.

A credit rating with key figures from a recognised credit assessment company, or other form of documentation to verify that the requirement has been met.

Teknisk og faglig kapasitet:

Requirement:

Tenderers must have sufficient ability and experience to be able to execute a contract of a similar nature and scope.

Documentation:

• A description of up to three of the tenderer's most relevant assignments in the last seven years, together with information on the contract's value, date of delivery or execution, and the name of the recipient (if possible).

Relevant assignments means research on public services for users and cooperation with other bodies, preferably in the Norwegian Labour and Welfare Organisation. We would like tenderers to refer to research assignments from both municipal and state sectors.

Tenderers are responsible for ensuring that the description is of such a nature that it verifies that the requirement has been met.

Tenderers must have sufficient capacity to be able to execute a contract of a similar nature and scope.

• A statement of the tenderer's average annual workforce in the last three years.

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2024-02-29 📅
Dato for åpning av tilbud: 2023-11-16 📅
Tidspunkt for åpning av tilbud: 12:00

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 983 887 457
Kontakt
Kontaktpunkt: Frode Alexander Igesund
Adresse til kjøperprofilen: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/329002 🌏
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=381206&B=DFO 🌏

Utfyllende informasjon
Klageinstans
Navn: Oslo Tingrett
Postadresse: Postboks 2106 Vika
Poststed: Oslo
Postnummer: 0125
Land: Norge 🇳🇴
Telefon: +47 22035200 📞
E-post: oslo.tingrett@domstol.no 📧
Internettadresse: https://www.regjeringen.no/no/dep/asd/id165/ 🌏
Organ ansvarlig for meklingsprosedyrer
Samme som: Klageinstans
Tjeneste hvor informasjon om klageprosedyren kan innhentes
Navn: Arbeids- og inkluderingsdepartementet
Postadresse: Postboks 8019 Dep,
Poststed: Oslo
Postnummer: 0030
E-post: postmottak@aid.dep.no 📧
Kilde: OJS 2023/S 198-621862 (2023-10-09)

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