Framework agreement - Purchase of services related to market analysis and customer insight

Møre og Romsdal fylkeskommune

The procurement concerns a Framework Agreement for the purchase of services related to market analysis and customer insight.
FRAM (Møre og Romsdal County) needs to be able to conduct various surveys and analyses, such as customer satisfaction surveys, travel habit surveys and other types of surveys for increased market and customer insight.
See more about the scope in Annex 3.1 Assignment Description.
Click https://permalink.mercell.com/212274947.aspx

Frist

Fristen for mottak av tilbud var 2023-10-20. Anskaffelsen ble publisert 2023-09-20.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• Opinion as

Hvem?

• Møre og Romsdal fylkeskommune

Hva?

Hvor?

• Vestlandet › Møre og Romsdal

Anskaffelseshistorikk

Dato	Dokument
2023-09-20	Kunngjøring av konkurranse
2023-12-21	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2023-09-20)
Gjenstand
Anskaffelsens omfang
Tittel: Market research services
Referansenummer: 2023/49042
Kort beskrivelse:

The procurement concerns a Framework Agreement for the purchase of services related to market analysis and customer insight. FRAM (Møre og Romsdal County) needs to be able to conduct various surveys and analyses, such as customer satisfaction surveys, travel habit surveys and other types of surveys for increased market and customer insight. See more about the scope in Annex 3.1 Assignment Description. Click https://permalink.mercell.com/212274947.aspx

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Markedsanalyse 📦
Tilleggs-CPV: Kundeundersøkelser 📦
Utførelsessted
NUTS-region: Møre og Romsdal 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Forsyningsenhet
Navn på tildelende myndighet: Møre og Romsdal Fylkeskommune
Postadresse: Postboks 2500
Postnummer: 6404
Poststed: Molde
Kontakt
Internettadresse: https://permalink.mercell.com/212274947.aspx 🌏
E-post: anne.hoystakli@mrfylke.no 📧
Telefon: +47 71258000 📞
Faks: +47 71258721 📠
URL for dokumenter: https://permalink.mercell.com/212274947.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/212274947.aspx 🌏

Referanse
Datoer
Sendt dato: 2023-09-20 📅
Innleveringsfrist: 2023-10-20 📅
Publiseringsdato: 2023-09-25 📅
Startdato: 2024-01-01 📅
Sluttdato: 2028-11-30 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 184-576610
OJ-S-utgave: 184

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The procurement concerns a Framework Agreement for the purchase of services related to market analysis and customer insight.

FRAM (Møre og Romsdal County) needs to be able to conduct various surveys and analyses, such as customer satisfaction surveys, travel habit surveys and other types of surveys for increased market and customer insight.

See more about the scope in Annex 3.1 Assignment Description.

Click https://permalink.mercell.com/212274947.aspx

Estimert totalverdi: 12 000 000 NOK 💰
Kort beskrivelse:

Operational management is carried out by various operators (bus companies and shipping companies) that operate under contracts for FRAM. FRAM has approx. 20 million visitors per year. FRAM is responsible for revenue and marketing.

In order to develop an attractive mobility offer, it is important to know the market and to understand the travel needs of the inhabitants in Møre og Romsdal. FRAM therefore needs to be able to conduct various surveys and analyses, such as customer satisfaction surveys, travel habit surveys and other types of surveys for increased market and customer insight.

We currently conduct regular customer satisfaction surveys on-board buses in addition to an annual web and panel-based survey on travel habits. Through a new framework agreement, we want the flexibility to conduct an annual customer satisfaction survey and other ad-hoc surveys as needed.

Estimert verdi eksklusive mva: 12 000 000 NOK 💰
Beskrivelse av fornyelser:

Exclusive option the contracting authority to extend the agreement for up to 1+1+1 year.

Beskrivelse av opsjoner:

The contracting authority has a unilateral option to extend the contract for 1+1+1 year.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

Registered in a trade register or company register.

Tenderers must be registered in a company register or trade register in the member state where the tenderer is established. As described in annex XI of directive 2014/24/EU; tenderers from certain member countries can be required to fulfil other requirements in the mentioned annex.

Minimum requirements for qualification

Documentation: Norwegian companies: Company registration certificate from the Register of Business Enterprises (not older than 6 months). Foreign companies: Proof that the company is registered in a trade register or company register as prescribed in the legislation of the country where the tenderer is established.

Økonomisk og finansiell stilling:

Economic implementation ability

Tenderers must have sufficient solvency to be able to fulfil the contractual obligations corresponding to a credit rating of B. Documentation requirement: Credit rating from a credit rating company with a licence to process personal data.

Minste nivå(er) av standarder: Equivalent to credit rating B.
Teknisk og faglig kapasitet:

The tenderer's equivalent experience

Tenderers must have experience and competence within qualitative and quantitative market analyses, including experience from major customer satisfaction surveys, travel habit surveys or other customer surveys that are considered to be relevant for the execution of this assignment. Documentation requirement: Tenderers must provide documentation of experience from two reference assignments from the last three years. This is done by completing the Procedure Rules in Annex 3 Equivalent Assignments.

Minste nivå(er) av standarder:

Tenderers must provide documentation of experience from two reference assignments from the last three years.

Prosedyre
Rettslig grunnlag: 32014L0025
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2024-01-31 📅
Dato for åpning av tilbud: 2023-10-20 📅
Tidspunkt for åpning av tilbud: 12:00
Tildelingskriterier
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 70%
Pris (vekting): 30%

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 944183779
Kontakt
Kontaktpunkt: Anne Høystakli (FRAM)
Adresse til kjøperprofilen: http://www.mrfylke.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/212274947.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Møre og Romsdal tingrett, Rettstad Molde
Postadresse: Postboks 1354 Sentrum
Poststed: Ålesund
Land: Norge 🇳🇴
E-post: more.og.romsdal.tingrett@domstol.no 📧
Kilde: OJS 2023/S 184-576610 (2023-09-20)

Kunngjøring om tildeling av kontrakt (2023-12-21)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

FRAM (Møre og Romsdal County) has entered into a contract with Opinion AS for a framework agreement for the procurement of services related to market analyses and customer insight. FRAM needs to be able to conduct various surveys and analyses, such as customer satisfaction surveys, travel habit surveys, and other types of surveys for increased market and customer insight. See more about the scope in Annex 3.1 Assignment Description.

Totalverdi for anskaffelsen: 18 497 328 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2023-12-21 📅
Publiseringsdato: 2023-12-26 📅
Identifikatorer
Kunngjøringsnummer: 2023/S 248-785144
Refererer til kunngjøring: 2023/S 184-576610
OJ-S-utgave: 248

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

FRAM (Møre og Romsdal County) has entered into a contract with Opinion AS for a framework agreement for the procurement of services related to market analyses and customer insight.

FRAM needs to be able to conduct various surveys and analyses, such as customer satisfaction surveys, travel habit surveys, and other types of surveys for increased market and customer insight.

Beskrivelse av opsjoner:

Internet beacons: The contracting authority can need to implement technology in the contract period that facilitates automatic registration and collection of data. This will be to achieve greater insight into customers and the population's travel habits through automatic registration of journeys, and possibilities for giving direction information to customers.

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Price
Kvalitetskriterium (vekting): 30%

Tildeling av kontrakt
Dato for kontraktinngåelse: 2023-11-10 📅
Navn: Opinion AS
Postadresse: Vulkan 16
Poststed: Oslo
Postnummer: 0178
Land: Norge 🇳🇴
Telefon: +47 21300400 📞
E-post: post@opinion.no 📧
Land: Møre og Romsdal 🏙️
Totalverdi for anskaffelsen: 18 497 328 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 2
Kilde: OJS 2023/S 248-785144 (2023-12-21)

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