The contract includes developing, implementing and reporting on a new customer satisfaction survey for the passenger transport market as well as an option on a customer satisfaction survey for the freight transport market. The contracting intends to carry out four (4) surveys per year during the agreement period for the passenger transport market.
The contract period is two (2) years with an option for one (1) + one (1) year extension for the Railway directorate.
Frist
Fristen for mottak av tilbud var 2020-12-07.
Anskaffelsen ble publisert 2020-11-05.
Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:
Kunngjøring av konkurranse (2020-11-05) Gjenstand Anskaffelsens omfang
Tittel: Customer satisfaction survey
Referansenummer: 202001207
Kort beskrivelse:
“The contract includes developing, implementing and reporting on a new customer satisfaction survey for the passenger transport market as well as an option...”
Kort beskrivelse
The contract includes developing, implementing and reporting on a new customer satisfaction survey for the passenger transport market as well as an option on a customer satisfaction survey for the freight transport market. The contracting intends to carry out four (4) surveys per year during the agreement period for the passenger transport market.
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Kundetilfredshetsundersøkelser📦
Tilleggs-CPV: Innsamling og bearbeiding av data📦 Utførelsessted
NUTS-region: Norge🏙️
Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
“The stated contract value is only an estimate and does not include the option.”
Kilde: OJS 2020/S 219-538942 (2020-11-05)
Kunngjøring om tildeling av kontrakt (2021-03-05) Gjenstand Anskaffelsens omfang
Kort beskrivelse:
“The contract includes developing, implementation and reporting on a new customer satisfaction survey for the passenger transport market as well as an option...”
Kort beskrivelse
The contract includes developing, implementation and reporting on a new customer satisfaction survey for the passenger transport market as well as an option on a customer satisfaction survey for the freight transport market. The contracting intends to carry out four (4) surveys per year during the agreement period for the passenger transport market.
Vis mer
Totalverdi for anskaffelsen: 16 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt