Nyeste anskaffelser av sentralbordtjenester i Norge
2026-04-20Deadline 2026-05-22Telephony services (Stavanger kommune)
Stavanger municipality hereby invites tenderers to a competition for a contract for telephony services, including landline telephony and mobile telephony services and data traffic.
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2026-03-16Mobile services and other accompanying services and equipment. (Vågan kommune)
The Contracting Authority shall enter into a framework agreement for mobile telephony with the accompanying services that cover all requirements for speech, SMS/MMS, mobile data and mobile company network system - including administration, invoicing, security, support and implementation. The system shall ensure good and stable mobile coverage and capacity across the municipalities ́ locations and for employees in assignments, with particular emphasis on critical services within health and care. It is a …
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2026-02-06(25-392) Telephony services and telephone exchange (GLØR IKS)
The competition is for the provision of ICT Speech and Communication Services. Participants in the procurement: GLØR IKS and Hadeland and Ringerike Avfallsselskap AS (HRA AS) The procurement ́s value is estimated to: Above the EEA threshold. The volume is an estimate and is not binding for the contracting authority. See the procurement documents for further information. This procurement is considered to have an immaterial impact on climate and the environment, cf. the Regulations §7-9, fifth paragraph. …
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2024-10-21Procurement of telephony services (Bærum kommune)
Bærum municipality, in cooperation with the municipalities of Lillestrøm, Nordre Follo, Ullensaker, Lillehammer, Eidsvoll, Ås, Nittedal, Vestby, Aurskog-Høland, Nesodden, Frogn, Nes, Nannestad, Gausdal, Gjerdrum, Øyer, Hurdal and Rælingen invite tenderers to an open tender competition for telephony services. The municipalities require telephony services, which include subscriptions for mobile telephony, M2M (IoT), mobile company network, mobile broadband, IP telephony/landline telephone, prioritised …
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2023-11-23Telephony services - telephone switchboard system, subscriptions and traffic. (Senja kommune)
The contracting authorities for the competition are Senja kommune org no. 921 369 417 and Mitra AS org.nr. 971 178 671. The procurement will be carried out jointly. The procurement is for a contract with one supplier of telephony services, who shall ensure reliable deliveries of high quality mobile telephony. The procurement is for a switchboard system for Senja municipality only. The contract is for both contracting authorities subscriptions and traffic, as well as the accompanying services for the …
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2023-09-19Switchboard and contact centre solution (Departementenes sikkerhets- og serviceorganisasjon)
The procurement will ensure a future-oriented switchboard and contact centre solution. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a day.
The contract duration …
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2023-06-232023 - EEA - telephony services - qualification part (Askøy kommune)
Askøy Municipality would like to sign a new contract for the provision of telephony services.
We currently have a contract with Phonero and use their company network system.
In addition we have old physical Avaya telephone exchanges. The plan is to replace these with a company network system within a period of 1-2 years.
Click https://permalink.mercell.com/202192413.aspx.
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2023-04-17Tender documentation for the procurement of IP telephony, mobile telephony and mobile broadband (OFA - Konkurranseportal)
The contracting authority/client for the contest is Agder County, 25 municipalities and associated entities in the Agder region. The aim of the contract is to cover the contracting authority's need for the purchase of products and services related to IP telephony and mobile broadband, as well as making new technology available which the tenderer can provide now or during the contract period.
The contracting authority's service-critical assignments entail high requirements for quality and availability, …
Vis anskaffelsen » Nevnte leverandører:Telenor Norge AS
2023-04-12Phase 1 - Qualification phase - Procurement of Telephony services - Ringebu and Nord-Fro municipalities (Ringebu kommune)
This tender contest concerns Nord-From and Ringebu municipalities. The co-operating municipalities are separate legal entities and will enter into separate contracts.
Ringebu municipality is responsible for the implementation of this call for tenders and hereby invites tenderers to an open tender contest with negotiations for the procurement of telephony services.
The contract will be an ongoing service contract with a duration of 3 years, with an automatic extension for 1 year at a time until the …
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS (Hovedenhet)
2023-03-23Telephony systems as a service (Kinn kommune)
The contest concerns a contract for the provision of telephony and mobile traffic with additional services.
The annual volume is calculated to be NOK 11,000,000 excluding VAT to NOK 13,000,000 excluding VAT. The volume is not binding for the contracting authority.
A draft of the actual tender documentation is attached to this qualification documentation.
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2023-03-2222/7343 - Phase I - Telephony services for Larvik municipality (Larvik kommune)
Larvik municipality will procure a turnkey system for IP and mobile telephony including mobile data traffic and a switchboard. A contract will be signed with one tenderer.
Duration 4 + 1 + 1 + 1 years.
Larvik Port, Kulturhuset Bølgen, iFokus Holding and Larvik Church Council have the option to join the contract.
Additional information: The deadline for questions for the qualification phase is 14 March.
All documents are stored in Phase I of the competition, and relevant documents are copied to Phase II …
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2023-02-28Telephony services (Harstad kommune)
The procurement is for telephony services that cover the contracting authority's need for appropriate and cost efficient systems - either alone, or in combination with other systems.
Telephony services are connected to the contracting authority's need for:
• Mobile telephony services at subscription level
• Mobile switchboard services
• Administrative and commercial solutions
• Competence related to telephony and user support
The list is not exhaustive
Important factors in contract are availability, …
Vis anskaffelsen » Nevnte leverandører:Telenor Norge AS
2023-02-15Telephony solutions as a service (Værnesregionen Innkjøp)
The Værnes region and its affiliated municipalities will procure a modern and future-oriented telephony and cloud-based communication solution.
The contracting authority must have a partner that provides telephony services as a service, which provides increased accessibility, better internal and external interaction and improved efficiency of the municipalities.
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2022-11-29Telephony services and a telephone exchange system for the National Insurance Scheme Fund (Folketrygdfondet)
The National Insurance Scheme Fund would like to enter into a contract with a tenderer that can provide telephony services and a telephone exchange system as described in the requirements specification.
The contracting authority would like to use this procurement to establish cost efficient and good use of the National Insurance Scheme Fund's telephone system by realising a contract for:
• mobile telephony
• conference telephony
• telephone exchange services
• integration with the National Insurance …
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS
2022-11-22Telephony services for Enebakk and Rælingen municipality (Enebakk Kommune)
The aim of the contract is to cover the contracting authority's need for the procurement of services related to telephony and mobile data traffic, as well as making new technology available which the tenderer can provide now or during the contract period. The contracting authority currently have a mobile business network with a mix of IP telephony, mobile and digital switchboards.
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS
2022-11-08Telephony services (Harstad kommune)
The procurement is for telephony services that cover the contracting authority's need for appropriate and cost efficient systems - either alone, or in combination with other systems.
Telephony services are connected to the contracting authority's need for:
• Mobile telephony services at subscription level
• Mobile switchboard services
• Administrative and commercial solutions
• Competence related to telephony and user support
• Landline telephony services
The list is not exhaustive
Important factors in …
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2022-10-24Telephony and switchboard support systems (Bodø kommune)
Bodø municipality, Røst municipality, Rødøy municipality and Hamarøy municipality shall procure telephony and switchboard support systems. In the period from January 2022 - October 2022, Bodø municipality received 30,213, Rødøy municipality received 3,776 and Røst municipality received 1,742 calls to the respective switchboards.
The services include a queuing system, fixed telephony, switchboard systems and administration tools. The need includes delivery, operation and maintenance of the services. For a …
Vis anskaffelsen » Nevnte leverandører:Atea As
2022-05-17Customer centre and route information services, Finnmark/Snelandia (Troms og Finnmark Fylkeskommune)
The assignment is split into two, where the county is looking for a tenderer to provide customer centre services and route information services for public transport in Finnmark.
All counties have a route information service (telephone number 177) for public transport. The sub-assignment consists of delivering/answering route information by telephone, email, and chat for public transport in Finnmark (buses, fast boats, ferries, and Fleks).
The contracting authority has chosen not to have a physical …
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2022-03-02Telephony services (Harstad kommune)
The procurement is for telephony services that cover the contracting authority's need for appropriate and cost efficient systems - either alone, or in combination with other systems.
Telephony services are connected to the contracting authority's need for:
• Mobile telephony services at subscription level
• Mobile switchboard services
• Administrative and commercial solutions
• Competence related to telephony and user support
• Landline telephony services
The list is not exhaustive
Important factors in …
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2022-02-21Procurement of telephony services (RegionData)
The objective of the procurement is to cover the contracting authority's ongoing need for telephony services with associated services/functionalities. This contract will not include landline telephony and facsimile.
The contracting authority is facing major changes in both the technical system of its communication platform, and by users' working day being more mobile. The contracting authority will use this procurement to choose systems, products, and technologies that will give the contracting authority …
Vis anskaffelsen » Nevnte leverandører:Mobit Norge AS
2022-02-07Framework agreement for telephony and switchboard services (Innovasjon Norge)
The contracting authority would like to enter into a framework agreement with a tenderer that will cover our need for telephony services with an accompanying switchboard system that includes the following:
- Implementing a uniform, cost-efficient, flexible, and future-orientated telephony system that is always based on the current internal policy
- Offer a service for the employees that ensure flexibility in the execution of work assignments
- Ensure good coverage at our locations, also indoors
- More …
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS (Hovedenhet)
2022-01-26Procurement of switchboard and contact centre system (Departementenes sikkerhets- og serviceorganisasjon)
The procurement will secure a future-orientated switchboard and contact centre system to replace contract 16/783. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a …
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2021-10-21Joint government contract for the procurement of telephony services (Statens innkjøpssenter v/DFØ)
DFØ c/o Statens innkjøpssenter intends to enter into a joint government contract with both a primary supplier and a secondary supplier for the procurement of telephony services. Joint contract for government entities in the civil sector that are covered by the procurement scheme.
The current joint contract for the delivery of mobile telephony services expires on 01.05.2022. The new joint contract will be valid from 02.05.2022.
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS
2021-09-10Multi-channel call centre (Viken fylkeskommune)
Viken County shall procure a multi-channel call centre system that brings together one or more services on one platform / one system. There is a need for a telephony and chat system, with a chatbot as an option. We want to buy Stock products, with the possibility for integrations of existing systems.
The call centre system will be a cloud service (SaaS).
Vis anskaffelsen » Nevnte leverandører:NetNordic Norway AS
2021-05-20Procurement of Telephony Services (RegionData)
The contracting authority intends to enter into a contract for delivery of telephony and teleservices.
The objective of the procurement is to cover the contracting authority's ongoing need for telephony services with associated services/functionalities stated in the requirement specification and price form. This contract will not include fixed telephony and fax.
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2020-05-12Framework Agreement for a Cloud Based Contact Centre System — Qualification (Norsk Helsenett SF)
A framework agreement will be signed with a tenderer for a cloud based contact centre system for 4 years from when the contract is signed.
At the same time that the framework agreement is signed, the Directorate of Health will make the first call-off for a cloud based contact centre system on behalf of Helfo, based on SSA-L.
Click here https://permalink.mercell.com/129479355.aspx
Vis anskaffelsen » Nevnte leverandører:Puzzel AS
2018-02-16Mobile telephony services (TRV Gruppen AS)
The aim of the procurement is to have an efficient system for mobile telephony and the accompanying services including:
— Mobile subscriptions – speech, SMS, MMS, data traffic,
— SIM card, including data card and twin card,
— System for a company network,
— Mobile telephone exchange,
— M2M subscriptions.
Vis anskaffelsen » Nevnte leverandører:Phonero AS
2018-01-2917/1588 Telephony Pre-qualification (Statistisk Sentralbyrå)
Pre-qualification to a competition with negotiations in accordance with the regulations part I and III for procurement of telephony services in SSB.
The procurement will be made in accordance with the Public Procurement Act dated 17 June 2016 (LOA) and the Public Procurement Regulations (FOA) FOR 2016-08-12-974. parts I and III. The award of contract will be made in accordance with the procedure for competition negotiations after an expiring notice, cf. §13-1(2).
The tender contest is initiated with a …
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2017-12-22Procurement of administrative services to TT (facilitated transport in Oslo kommune) (Oslo kommune v/ Velferdsetaten)
TT is facilitated transport for persons who cannot utilise other public transport. The aim of implementing the TT service is to ensure the transportation needs of TT users in accordance with the given regulations and rules This includes the necessary assistance and facilitation so that TT users shall have their transport needs covered.
The transport service shall be performed in a user-friendly, secure and cost-effective manner. The TT scheme is politically controlled and changes can occur due to …
Vis anskaffelsen » Nevnte leverandører:DRT Solutions AB
2017-08-25Landline telephony, mobile telephony and mobile broad band (Aust-Agder fylkeskommune)
This procurement includes Landline telephony and mobile telephony/mobile data traffic for both counties and all 30 municipalities in Agder. In addition a significant number of public entities in Agder will have an option to join the contract. The number of mobile subscriptions in the current contract is an estimated 12 000.
Vis anskaffelsen » Nevnte leverandører:Telenor Norge AS
2017-07-07Assistance to Customer Service Centre (Statens Pensjonskasse)
Through this procurement, SPK shall acquire a long term collaborating partner for the management of enquiries to the customer service centre. The solution shall relieve SPK's own customer service centre and ensure sufficient capacity as needed.
The agreement shall cover SPK's need for assistance in the management of enquiries to the customer service centre.
The enquiries will initially be via telephone, but the assistance can be expanded to include other channels such as email and chat.
The Contracting …
Vis anskaffelsen » Nevnte leverandører:Proffcom AS
2016-12-16SaaS delivery of a contact centre, staffing and switchboard system (Skatteetaten [The Norwegian Tax Administration])
The contracting authority needs access to a system consisting of 1 or several underlying components, which shall include the functionality required for:
— the execution of classical core assignments for a contact centre, primarily replying to external enquiries via various channels, e.g. telephone, chat and email, as well as associated traffic management in the contact centre based on historical and real time data,
— staffing planning for the contact centre, typical duty planning and follow-up based on …
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2016-11-15SaaS delivery of a contact centre, staffing and switchboard system (Skatteetaten (The Norwegian Tax Administration))
The contracting authority needs access to a system consisting of one or several underlying components, which shall include the functionality required for:
— the execution of classical core assignments for a contact centre, primarily replying to external enquiries via various channels, e.g. telephone, chat and email, as well as associated traffic management in the contact centre based on historical and real time data,
— staffing planning for the contact centre, typical duty planning and follow-up based on …
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2016-11-10SaaS delivery of a contact centre, staffing and switchboard system (Skatteetaten [The Norwegian Tax Administration])
The contracting authority needs access to a system consisting of 1 or several underlying components, which shall include the functionality required for:
— the execution of classical core assignments for a contact centre, primarily replying to external enquiries via various channels, e.g. telephone, chat and email, as well as associated traffic management in the contact centre based on historical and real time data.
— staffing planning for the contact centre, typical duty planning and follow-up based on …
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2016-07-11Telephony and switchboard services (Ruter As (Supply))
Ruter has currently 250 mobile telephones/subscriptions. Ruter will probably require more mobile telephones/subscriptions during the agreement period due to expected growth. Ruter has currently 2 different switchboard systems. The customer centre has a physical telephone exchange system and the operators use land-line/IP telephony services, while the administration centre procures the switchboard system as a service.
The Customer wishes to enter into an agreement for deliveries of mobile telephone and …
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2016-06-09Framework agreement on telephony services (Utlendingsdirektoratet — UDI (the Norwegian Directorate of Immigration))
The competition includes i.a.:
Mobile services for speaking and data;
Mobile equipment and integration;
SMS services;
Exchange and the call centre services;
Landline telephony (IP telephony) and Internet telephony (SIP/VoiP).
See Annex 1 for further details.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser (http://permalink.mercell.com/59179915.aspx). Then follow …
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS
2016-01-08Procurement of a telephony system for MuseumsIT — subscriptions, telephony and mobile data traffic (Museumsit AS)
MuseumsIT intends to enter into a framework agreement for future procurements of a telephony system, including subscriptions, telephony and mobile data traffic. The aim of the procurement is to:
— Ensure the establishment of cost-efficient and future orientated use of telephony systems;
— Enable an integrated IT and mobile system that allows for efficient communication and interaction in the organisation;
— Make use of the best mobile coverage in the market;
— Ensure the market's best terms for the …
Vis anskaffelsen » Nevnte leverandører:Phonero AS
2014-10-0118/2014 Reception and telephony exchange services (Garantiinstituttet for eksportkreditt (GIEK))
GIEKs reception and telephone exchange is staffed by hired resources. This is a very visible and profiled function in GIEK, both internally and externally, and we would therefore like to establish a contract with a service provider who can offer one permanent person to serve this function. The contract will be a framework agreement for 2 years with an option for a further 1+1 year.
Vis anskaffelsen » Nevnte leverandører:Securitas As
2014-09-04Procurement of mobile communication services for interaction (Patentstyret)
The Norwegian Industrial Property Office has a need for good and future orientated communication services in order to have a basis for the most efficient communication with our cooperation partners and internally. The development within communication services happens very quickly and we would therefore like to cooperate with a service provider who can provide the best possible systems for the Norwegian Industrial Property Office and ensure that the Norwegian Industrial Property Office has the option and …
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