Utviklingstjenester relatert til Programvare for håndtering av kundekontakter⬅️
Nyeste anskaffelser av utviklingstjenester relatert til Programvare for håndtering av kundekontakter i Norge
2023-05-08Customer Data Platform (Norsk Tipping AS)
The objective of the invitation to tender is to procure a robust,future-oriented and flexible customer data platform. The customer data platform shall serve as the basic platform for fulfilling Norsk Tipping's main objectives, which are described in more detail in the requirement specification. This shall be made either through the platform's own capabilities or by enabling access to data in approximate real time for activation and implementation of external systems outside the customer data platform.
Vis anskaffelsen » Nevnte leverandører:Adobe Systems Nordic ABBas KommunikasjonmParticle, Inc.Sitecore
2022-10-31(22246) Trade system for the child welfare service (Moss kommune)
The contest is for the delivery of a trade system for child welfare administration as a cloud based service (SaaS) for Moss Municipality. Råde and Våler Municipalities has an option to participate.
The system will see to all parts of the case management process and facilitate easy dialogue with inhabitants. The system will use the components that come out of the government project DigiBarnevern: National portal for messages of concern, inhabitant services, professional child welfare quality system, and …
Vis anskaffelsen » Nevnte leverandører:Visma Enterprise AS
2022-09-22CRM system for Patentstyret [the Norwegian Industrial Property Office] (Prequalification) (Patentstyret)
Patentstyret [the Norwegian Industrial Property Office] would like to procure a system for customer relationship management (hereinafter referred to as the CRM system) The system will be a primary tool for administration and follow-up of customer data and customer relations within the area "courses and marketing". The agreement we would like to enter into sets up an "establishment phase" where the CRM system is implemented, existing customer databases are transferred to the new system, registrations and …
Vis anskaffelsen » Nevnte leverandører:TRY Dig AS
2022-06-18Inhabitant key and booking system (Asker kommune)
Sub-contract A: System for an electronic inhabitant key. Mobile based functionality is to be offered where inhabitants can unlock existing and new locks.
Sub-contract B: Booking system: The municipality would like to procure a quick and user friendly self-service system for digital hire and loan of premises.
The scope of both contracts is the establishment of the system, as well as further development and ongoing maintenance. Significant further development is expected, see part I of the tender …
Vis anskaffelsen » Nevnte leverandører:Sem & Stenersen Prokom As
2022-02-07Case processing system and eBuilding application system (GKI Grenlandskommunenes Innkjøpsenhet)
The contracting authority would like to replace its case/archive system (P360, which is currently used for case processing and committee processing), as well as procure a completely new eBuilding application system. Project management, set-up/configuration, integrations, conversion, training, testing, etc., are also included in the delivery.
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2021-01-13Procurement of a Contact Centre System with the Accompanying Services, including Chatbot for Customs (Tolletaten)
Customs invites tenderers to a negotiated procedure for the procurement of a contact centre system with the accompanying services, including chatbot, for Customs.
Customs has established a long term vision for a contact point for Custom's users and work has started to structure the receipt of enquiries and send as many as possible to the Custom's future guidelines section.
In order to realise the vision, there is a need to procure a modern and flexible contact centre system that can assist with efficient …
Vis anskaffelsen » Nevnte leverandører:Telia Norge AS
2019-05-27Case/Archiving System (Lyngen kommune)
The competition is for a contract for the delivery of a case management and archiving system in accordance with Noark5. This involves systems for data capture, case management, work process support, digital dispatch and signing, access to national joint components, record-keeping and archiving. The system must ensure the record-keeping requirement for professional systems through integrations.
Vis anskaffelsen » Nevnte leverandører:Acos As
2019-03-0519-001 Customer Service System (CRM) Vinmonopolet (AS Vinmonopolet)
Vinmonopolet would like to obtain tenders for a new SaaS based system to improve our customer service. We currently lack digital systems for customer dialogue and customer relations across channels and organisational units. We would like to implement a new customer service system, CRM, which will, in the first phase, be used in our customer centre. The system will form the basis for a uniform processing of customers and it will ensure that we can provide the best possible service through current and new …
Vis anskaffelsen » Nevnte leverandører:Sopra Steria AS (hovedenhet)
2018-04-24Procurement — Further development of functionality in Direct Dialogue GP Scheme (DDFL) (Direktoratet for e-helse)
This procurement is for the further development of the total system. The tenderer shall develop the functionality in a separate EPJ system, based on the attached system descriptions and requirement documents. The deliveries in this procurement are new functionality for Digital Dialogue GP. The new functionality must be based on the already established functionality in order to give a functional total system.
The enquiry applies as follows:
1. temporary staff system;
2. new appointment viewing.
Further …
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2016-06-08CRM System (Norsk Tipping AS)
Norsk Tipping shall procure a system that supports the company's overall customer dialogue and assists in handling the company's data in fixed markets and customer activities.
Norsk Tipping intends to enter into agreement for procurement and implementation of a new CRM system for the company's direct communication and with options to handle other CRM activities regarding customers and Norsk Tipping's retailers in commodity trade. The CRM system shall replace the currently used Siebel Marketing, and will …
Vis anskaffelsen » Nevnte leverandører:EVRY Norge AS
2015-06-11Booking system (Forsvarsbygg Innkjøpstjenester (The Norwegian Defence Estates Agency, the Procurement services))
Forsvarsbygg invite tenderers to submit a request for participation in a restricted tender contest for the following services:
System to cover Forsvarsbygg's need for the procurement, operation and support of a booking system for handling overnight stays, either from individual persons or group orders, as well as all the administrative assignments connected to this.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link …
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2015-06-10CRM Tool (Norsk Tipping AS)
Norsk Tipping shall procure a tool that supports the company's overall customer dialogue and assists in the handling of the company's data in fixed activities.
Norsk Tipping intends to enter into agreement for the procurement of a new CRM tool for the company's direct communication. The CRM tool shall replace the current Siebel Marketing solution.
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2014-03-07Business-to-Business Customer Relationship Management System (CRM B2B) (Oslo Lufthavn AS)
The contracting authority has a wide range of relationships of different types:
— Airlines,
— Commercial operators at the airport,
— Suppliers of various goods and services to the airport,
— Public and private organizations with relationships with the airport.
There are often many people involved in communications – on both sides.
The goal is for the entire Avinor Group, including Oslo Airport, to become more customer-oriented. Specifically for this procurement, this means to improve communication …
Vis anskaffelsen » Nevnte leverandører:Deloitte As