CRM System

Norsk Tipping AS

Norsk Tipping shall procure a system that supports the company's overall customer dialogue and assists in handling the company's data in fixed markets and customer activities.
Norsk Tipping intends to enter into agreement for procurement and implementation of a new CRM system for the company's direct communication and with options to handle other CRM activities regarding customers and Norsk Tipping's retailers in commodity trade. The CRM system shall replace the currently used Siebel Marketing, and will be an important part of the work with phasing out the Siebel portfolio in the company.
Separate agreements for maintenance and any development are a part of the procurement.

Frist

Fristen for mottak av tilbud var 2016-08-15. Anskaffelsen ble publisert 2016-06-08.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• EVRY Norge AS

Hvem?

• Norsk Tipping AS

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2016-06-08	Kunngjøring av konkurranse
2016-10-10	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2016-06-08)
Gjenstand
Anskaffelsens omfang
Tittel: System maintenance services
Antall eller omfang:

Three agreements shall be entered into with a tenderer; a purchasing agreement, a maintenance agreement and a framework agreement for further development of the CRM system.The agreement period of the purchase agreement is from and until the final approval/delivery day.Duration of the maintenance agreement for the system is 3 + 1 + 1 years so that the total possible length is 5 years from the agreement call-off. The maintenance agreement at final approval/delivery day cf. the agreement point 2.3.The framework agreement takes affect when the delivery is finally approved. The duration of the agreement is two years, with the option for extension of 1 year + 1 year.12 000 00020 000 000

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Systemvedlikehold 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Norsk Tipping AS
Postadresse: Postboks 4414 Bedriftssenteret
Postnummer: 2325
Poststed: Hamar
Kontakt
Internettadresse: http://www.norsk-tipping.no 🌏
E-post: nt-0660-15@norsk-tipping.no 📧
Telefon: +47 62514000 📞
Faks: +47 62527152 📠

Referanse
Datoer
Sendt dato: 2016-06-08 📅
Innleveringsfrist: 2016-08-15 📅
Publiseringsdato: 2016-06-10 📅
Identifikatorer
Kunngjøringsnummer: 2016/S 111-198567
OJ-S-utgave: 111

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

Norsk Tipping shall procure a system that supports the company's overall customer dialogue and assists in handling the company's data in fixed markets and customer activities.

Norsk Tipping intends to enter into agreement for procurement and implementation of a new CRM system for the company's direct communication and with options to handle other CRM activities regarding customers and Norsk Tipping's retailers in commodity trade. The CRM system shall replace the currently used Siebel Marketing, and will be an important part of the work with phasing out the Siebel portfolio in the company.

Separate agreements for maintenance and any development are a part of the procurement.

Antall eller omfang:

Three agreements shall be entered into with a tenderer; a purchasing agreement, a maintenance agreement and a framework agreement for further development of the CRM system.

The agreement period of the purchase agreement is from and until the final approval/delivery day.

Duration of the maintenance agreement for the system is 3 + 1 + 1 years so that the total possible length is 5 years from the agreement call-off. The maintenance agreement at final approval/delivery day cf. the agreement point 2.3.

The framework agreement takes affect when the delivery is finally approved. The duration of the agreement is two years, with the option for extension of 1 year + 1 year.

Estimert verdi eksklusive mva: 12 000 000 💰
20 000 000 💰
Beskrivelse av opsjoner:

Options to the system: Tool to handle other CRM activities regarding customer and Norsk Tipping's retailers in commodity trades; sales support and case processing.

Options for contract duration:

The duration of the maintenance agreement is three years with an option for extension of 1 year + 1 year so that the total possible agreement duration is 5 years from signing of the contract.

The duration of the framework agreement is two years with an option for extension of 1 year + 1 year.

Referansenummer: NT-0660-15
Utførelsessted
Hovedsted eller utførelsessted: Hamar, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

1. Tenderers shall have their tax and VAT payments in order.

Documentation requirement:

— Norwegian companies: Tax certificate for tax and VAT.

— Foreign companies: Must provide certificates from equivalent authorities to the Norwegian ones.

2. The tenderer must be a legally established company.

— Norwegian companies: Company Registration Certificate

— Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.

Økonomisk og finansiell stilling:

3. Satisfactory finances are required.

Documentation requirement:

— Income statement and balance sheet with notes, as well as Annual Reports and auditor's report for the last 2 years. In addition, a cash flow statement is required for the companies that are obliged to provide this.

— Credit rating, not older than the date of the procurement notice.

— The last available quarterly accounts for the current year, if it is more than 6 months since the last Annual Financial Statement.

— Any other information of relevance to the company's fiscal figures.

Teknisk og faglig kapasitet:

4. The tenderer should have experience as a main supplier from a minimum of three similar assignments during the last 3 years.

By equivalent, we mean references from assignments of equivalent complexity including data quantity and integration. The point does not exclude the use of sub-contractors.

Documentation requirement:

— A description of the tenderer's three most relevant assignments as a main supplier during the last 3 years.

— If the tenderer uses sub-contractors in connection with deliveries, the following must be documented:

— Description of which sub-contractors and collaborating partners who may be relevant and possibly will be used, and an overview of their perceived contribution (Norsk Tipping retains the right to approve the selection of sub-contractors). Any financial requirements from sub suppliers or costs connected to this shall be borne by the supplier. Norsk Tipping shall only relate to the tenderer, who will have the same responsibility for his sub-contractor's services as for his own).

— Statement that the tenderer really has control of the resources that are offered from the sub-contractors.

— Norsk Tipping shall only relate to the tenderer, who will have the same responsibility for his sub-contractor's services as for his own.

— Norsk Tipping reserves the right to approve the choice of sub-contractors.

— The tenderer shall state how the collaboration relationship between the supplier and sub-contractor(s) is founded and organised and whether it is an enduring collaboration relationship and any time aspect for the relationship.

— A short description shall be given of the sub-contractor's organisation, company form and ownership structure as well as the name of the manager.

5: The tenderer shall have sufficient implementation ability and capacity to fulfil the contract.

— Account of the tenderer's average workforce during the last three years that is relevant for the offered system, including methodology in project and development, that the tenderer has at their disposal for the execution of the agreement/assignment.

Here we ask about the tenderer's implementation ability/tools, not the employee certifications.

6. A good and well functioning quality assurance system and security system for services that shall be provided is required.

— An account regarding the tenderer's quality assurance system/ quality management system and security system.

— A copy of the system certificate issued by an accredited certification body or equivalent documentation. ISO9001, ISO27001 or equivalent.

Prosedyre
Tilbudets gyldighetsperiode: 006 måneder
Språk
Andre språk: Norwegian.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 925836613
Annen type oppdragsgiver: Other
Kontakt
Kontaktpunkt: NT-0660-15@norsk-tipping.no
Marit Lier
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Supplier/CompanyInformation/Index/1096 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/143962 🌏

Referanse
Datoer
Startdato: 2016-09-15 📅
Sluttdato: 2017-06-30 📅
Identifikatorer
Referansenummer tildelt av oppdragsgiver: NT-0660-15
Kilde: OJS 2016/S 111-198567 (2016-06-08)

Kunngjøring om tildeling av kontrakt (2016-10-10)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Oppdragsgiver
Identitet
Postadresse: Postboks 4414, Bedriftssenteret

Referanse
Datoer
Sendt dato: 2016-10-10 📅
Publiseringsdato: 2016-10-13 📅
Identifikatorer
Kunngjøringsnummer: 2016/S 198-357875
Refererer til kunngjøring: 2016/S 111-198567
OJ-S-utgave: 198

Gjenstand
Utførelsessted
Hovedsted eller utførelsessted: Hamar.

Prosedyre
Tildelingskriterier
Kriterium: 1. Price (30)
2. System and integration (50)
3. Competence, testing, implementation, maintenance (20)

Tildeling av kontrakt
Dato for kontraktinngåelse: 2016-09-16 📅
Navn: Evry Norge AS
Postadresse: Snarøyveien 30
Poststed: Fornebu
Postnummer: 1360
Land: Norge 🇳🇴
E-post: evry@evry.com 📧
Internettadresse: https://www.evry.com/no/ 🌏
Informasjon om tilbud
Antall mottatte tilbud: 4

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 933 012 867
Kilde: OJS 2016/S 198-357875 (2016-10-10)

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