Norsk Tipping shall procure a system that supports the company's overall customer dialogue and assists in handling the company's data in fixed markets and customer activities.
Norsk Tipping intends to enter into agreement for procurement and implementation of a new CRM system for the company's direct communication and with options to handle other CRM activities regarding customers and Norsk Tipping's retailers in commodity trade. The CRM system shall replace the currently used Siebel Marketing, and will be an important part of the work with phasing out the Siebel portfolio in the company.
Separate agreements for maintenance and any development are a part of the procurement.
Frist
Fristen for mottak av tilbud var 2016-08-15.
Anskaffelsen ble publisert 2016-06-08.
Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:
Kunngjøring av konkurranse (2016-06-08) Gjenstand Anskaffelsens omfang
Tittel: System maintenance services
Antall eller omfang:
“Three agreements shall be entered into with a tenderer; a purchasing agreement, a maintenance agreement and a framework agreement for further development of...”
Antall eller omfang
Three agreements shall be entered into with a tenderer; a purchasing agreement, a maintenance agreement and a framework agreement for further development of the CRM system.The agreement period of the purchase agreement is from and until the final approval/delivery day.Duration of the maintenance agreement for the system is 3 + 1 + 1 years so that the total possible length is 5 years from the agreement call-off. The maintenance agreement at final approval/delivery day cf. the agreement point 2.3.The framework agreement takes affect when the delivery is finally approved. The duration of the agreement is two years, with the option for extension of 1 year + 1 year.12 000 00020 000 000
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Systemvedlikehold📦
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Oppdragsgiver Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Norsk Tipping AS
Postadresse: Postboks 4414 Bedriftssenteret
Postnummer: 2325
Poststed: Hamar
Kontakt
Internettadresse: http://www.norsk-tipping.no🌏
E-post: nt-0660-15@norsk-tipping.no📧
Telefon: +47 62514000📞
Faks: +47 62527152 📠