2026-02-27   Procurement - Contact centre system for the Directorate of Digitalisation. (Digitaliseringsdirektoratet)
The Norwegian Digitalisation Agency (Digdir) needs a contact centre system to receive and respond to user enquiries by telephone and chat. Vis anskaffelsen »

2025-06-30   Procurement of a contact centre system for Lånekassen (Lånekassen)
Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall ensure that the Norwegian State Education Fund's customers can have a direct dialogue with the Norwegian State Education Fund in order to safeguard their customer relationships. There is also a need to extract data on use for analysis purposes. Due to staff holidays, answers to questions cannot be expected before July 28, but we will try to answer as far … Vis anskaffelsen »

2023-11-30   Framework agreement for the purchase of Speech set operational connection-active hearing protection (Oslo Brann og redningsetaten)
Oslo Fire and Rescue Service (OBRE) is publishing competition for a framework agreement regarding existing accessories for connection, i.e. to personal active hearing protection with integrated connection to Tetra handheld radio terminals (hereinafter referred to as "Tetra radio terminals"). The agreement includes accessories that must be compatible and supplementary to the existing connection platform that OBRE uses. OBRE uses a modular communication vest (supplied by Viking) with control unit V60 … Vis anskaffelsen »

2022-09-16   Communications solution in the emergency medical chain for the Health Authority's operational organisation for... (Helsetjenestens driftsorganisasjon for nødnett HF)
The contracting authority wants to procure the future communications solution for use in the medical emergency messaging service in Norway, as a replacement for the current communications solution. HDO HF has divided the delivery into phases so that the communications solution is implemented in-line with the introduction of different solutions on the contracting authority's side. The procurement covers the purchase, adaptation, introduction and maintenance of the communications solution over the lifetime … Vis anskaffelsen »
Nevnte leverandører: Frequentis AG

2022-08-25   New telephony system (Frogn Kommune)
The contest is for a contract for the delivery of a new telephony system for Frogn, Vestby, and Ås Municipalities. The municipalities would like the best possible telephone system at the best possible price. We need a general telephone system that can replace all of the current systems and seamlessly serve all three municipalities. The system must be based on Teams telephony, possibly with a 3rd party product built in. The municipalities have decided that there is need for a future orientated and cost … Vis anskaffelsen »

2022-05-05   Procurement of a video system (NASJONALT KOMMUNESAMARBEID FOR 110-SENTRALENE IKS)
Nasjonalt kommunesamarbeid for 110-sentralene IKS (NKS110 IKS), invites tenderers, on behalf of Norway's 110 exchanges, to a contest with negotiations for the procurement of a new video system. Click here https://permalink.mercell.com/178720384.aspx. Vis anskaffelsen »

2022-03-24   Procurement of a contact centre system for user support for Altinn and ID-porten (Digitaliseringsdirektoratet)
Digdir needs a contact centre system in order to receive and answer user enquiries. We would like the contact centre system to have telephony, chat, and the possibility of sending SMS. The system will be used by ID-porten and Altinn user support. The user supports operate via telephony, email, and chat. Email is handled in a separate system and is not part of this procurement. See SSA-L annex 1 for further information. The contracting authority would like to enter into a contract for 3 years, with an … Vis anskaffelsen »
Nevnte leverandører: Zisson AS

2022-02-11   Procurement of a new system for mobile notifications (NASJONALT KOMMUNESAMARBEID FOR 110-SENTRALENE IKS)
Nasjonalt kommunesamarbeid for 110-sentralene IKS, invites tenderers, on behalf of Norway's 110 centres, to an open tender contest for the procurement of a new system for mobile notifications. Vis anskaffelsen »

2020-05-25   New Assignment Processing System for 110 Exchanges - Prequalification (Hamar kommune)
The purpose of the procurement is to replace the current assignment processing tool for all 110 exchanges in Norway. Vision, currently used by the centres, has reached the end of its technical life and needs to be replaced. Vision has, since procurement in connection with the introduction of Nødnett [the Norwegian Public Safety Network], been owned by the state. It has always been assumed that the state would be responsible for the procurement of Vision, while replacement of the tool and procurement of a … Vis anskaffelsen »
Nevnte leverandører: Locus Solutions AS

2020-03-25   System for Direct Emergency Call-out Guard Services - Step 1 Qualification (Helsetjenestens driftsorganisasjon for nødnett HF)
HDO needs a technical system that covers the need for immediate emergency call-out of guard services from alarm buttons that will be placed in strategic positions at the client's premises. Click here https://permalink.mercell.com/125091232.aspx Vis anskaffelsen »
Nevnte leverandører: TC Connect AS

2019-07-03   Communications Solution in the Emergency Medical Chain for Delivery to the Health Authority's Operational... (Helsetjenestens driftsorganisasjon for nødnett HF)
The Contracting Authority wants to procure the future communications solution for use in the medical emergency messaging service in the four health authorities in Norway, as a replacement for the current communications solution. HDO HF has divided the delivery into phases so that the communications solution is implemented in line with the introduction of different solutions on the Contracting Authority's side. The procurement covers the purchase, adaptation, introduction and maintenance of the … Vis anskaffelsen »
Nevnte leverandører: Motorola Solutions Danmark A/S

2018-12-21   Train online repeater system (Norske TOG AS)
Norske tog intends to establish a contract for the installation of mobile repeaters in rolling stock, including surveillance. Tenderer will also be required to deliver a contract proposal for maintenance and repair for train operators. Vis anskaffelsen »
Nevnte leverandører: Site Service AS

2017-12-21   Open tender contest for a digital system for safety technology at home (Halden kommune)
Halden municipality, (hereafter called the contracting authority), would like tenders for the delivery of a digital system for safety technology at home. More than 31 000 people live in Halden municipality and it is the largest municipality in Østfold (geographically). The municipality has a relatively spread population over 642 km2 and the degree of mobile and internet coverage varies. A relatively low percentage of the current users are connected to the internet at home. The tender applies to the … Vis anskaffelsen »
Nevnte leverandører: Atea AS (hovedenhet)

2016-04-18   Risk and vulnerability analysis of electronic communication systems (Jernbaneverket)
Jernbaneverket wants to carry out an risk and vulnerability analysis of its electronic communication system. The electronic communication system produces services used for railway specific purposes. The system consist of transport network/transmission services, GSM-R based access network, various signalling systems (older locally based systems, class B Thales system, class A ERTMS system), condition monitoring/predictive maintenance system, traffic control systems and system specific IT including … Vis anskaffelsen »
Nevnte leverandører: Safetec Nordic As

2015-08-24   Procurement of a New Work Surface for Telephony and Emergency Network at the Road Traffic Centres (Statens vegvesen (The Norwegian Public Roads Administration))
The Contracting Authority would like tenders for the delivery of a joint (national) communication system for all the road traffic centres (VTS) in Norway. The aim of the procurement is — the system shall make the work assignments that the traffic operators carry out more efficient and simplified as regards the receipt, processing, logging and further connection of conversations and messages and it shall facilitate for extensive cooperation between the road traffic centres. The users of the system will be … Vis anskaffelsen »

2015-08-24   Procurement of New Workspace for Telephony and Public Safety Network at the Traffic Management Centres (Statens vegvesen)
The purpose of the tender is to procure a common (nationwide) communication solution for all the traffic management centres (VTS) in Norway. The purpose of this procurement is: The solution shall enhance the efficiency and simplify the tasks performed by the traffic operators when answering, processing, logging and routing calls and messages and it shall facilitate extensive cooperation between the Traffic Management Centres. The users of the system will be the traffic operators employed at the Traffic … Vis anskaffelsen »

2015-08-21   The procurement of a call centre system for the Norwegian State Education Fund (Statens lånekasse for utdanning (The Norwegian State Education Fund))
The Norwegian State Education Fund invites tenderers to participate in a tender contest with negotiations in connection with the procurement of a new call centre system. The Norwegian State Education Fund aims at enter into an agreement with 1 provider of the call centre system and associated services. A new system for a call centre shall replace the current call centre system and shall be the Norwegian State Education Fund's main platform in relation to management of customer requests. The new system … Vis anskaffelsen »
Nevnte leverandører: Intelecom Group As

2015-07-16   Equipment for 800Helse (Helsedirektoratet (The Norwegian Directorate of Health))
Telephone counselling 800HELSE is in the future expected to grow in scope as new services are added. To ensure good user handling, and an optimal efficiency in the service performance, there is a need to develop a modern working surface with associated support systems that assist with, and support this HELFO with their other phone services are expect to have equivalent needs as 800HELSE and are therefore included in this project. Vis anskaffelsen »

2014-11-26   Tender 2014 — Telephony (Sogn og Fjordane fylkeskommune)
The purpose of the announcement is to enter into a framework agreement for the purchase of telephony and mobile telephone services for Sogn og Fjordane county and participating partners. Sogn og Fjordane county and the municipalities in Sogn og Fjordane would like a future orientated, moderately priced, flexible and uniform telephone system. It is important that the mobile services have the best possible coverage and capacity over the entire county. It is important for us that the quality and security in … Vis anskaffelsen »
Nevnte leverandører: Phonero AS

2014-07-09   Procurement of a telephony solution: Subscriptions, fixed telephony, mobile telephony, data traffic and equipment (Helsedirektoratet)
The Norwegian Directorate of Health is a specialist director and an administrative body under the Ministry of Health and Care Services (HOD). The Norwegian Directorate of Health shall strengthen the health of the entire population through comprehensive and targeted work across services, sectors and administrative levels. The Directorate shall conduct this based on its roles as a specialist director, regulatory manager and initiative taker in the health and human services policy area. The Directorate is … Vis anskaffelsen »

2014-03-18   Framework agreement. Telephony Services (Søre Sunnmøre Innkjøpssamarbeid)
The purpose of the procurement is to enter into an agreement for the purchase of telephony and mobile telephony services. Vis anskaffelsen »
Nevnte leverandører: Atea As

2014-01-09   Telephony and mobile telephone service (Sogn og Fjordane fylkeskommune)
The purpose of the announcement is to enter into a framework agreement for the purchase of telephony and mobile telephone services for Sogn and Fjordane county council and participating partners. Vis anskaffelsen »

2013-12-16   13/1481 Consultancy services for project manager(s) and process consultant (Direktoratet for nødkommunikasjon)
The Directorate for Emergency Communication, DNK, department for system administration and operation (SFD), which is responsible for the part of the Emergency Network that is in operation and which consists of three sections located in Nydalen; Emergency Network operation, control room and radio terminals, in addition to BDO, which is located in Moss. Both the section for the control room and the section for radio terminals assist the emergency network project. The section for radio terminals is … Vis anskaffelsen »

2013-04-29   Welfare technology with multi-touch terminals and related functionality for residents and staff (Oslo Kommune Sykehjemsetaten)
The municipality of Oslo v / the agency for nursing homes invites to an open tender competition in connection with the acquisition of equipment and services for the establishment of welfare technology in two of the municipalities nursing homes. The acquisition will help ensure that the nursing homes are implemented with comprehensive and secure welfare technology based on open standards. The acquisition applies to the delivery, installation and configuration of the equipment, integration and the … Vis anskaffelsen »

2012-12-18   Welfare technology with multi touch work stations (Oslo Kommune Sykehjemsetaten)
Oslo municipality, represented by the Agency for Nursing Homes, henceforth referred to as the Awarding Authority, invites to an open tender contest in relation to procurement of equipment and services in connection with welfare technology in two of the Awarding Authority‘s nursing homes. The procurement shall ensure that the two nursing homes obtain implemented, overall and secure welfare technology based on open standards. The procurement includes delivery, installation, configuration of equipment, … Vis anskaffelsen »

2012-09-17   5001 ICT infrastructure (Prosjekt nytt østfoldsykehus)
This contrakt includes design, installation and operation of ICT infrastructure for the construction of the new Østfold hospital in Sarpsborg NORWAY. This includes wired and wireless data network, audio/video solutions, wireless telephones, paging system, nurse call system. NOTE: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.english.doffin.no/Search/Search_Switch.aspx?ID=267913. Vis anskaffelsen »
Nevnte leverandører: Hewlett-Packard Norge AS

2011-09-09   Framework agreement for consultancy services within engineering and project management (Direktoratet for nødkommunikasjon)
The Norwegian parliament approved on 9.6.2011 the development of an Emergency Network over the whole of Norway. The project will go into a new phase in the second construction stage and there will be a need for assistance from consultants within engineering and project management to a varying degree. The contract for the development and operation of the emergency network is a comprehensive turnkey and fixed price contract which in addition to the development of the emergency network and delivery of user … Vis anskaffelsen »
Nevnte leverandører: Anaylsys Mason Berg Consult As Combitech Ab DataRojahn AS Holte Consulting As Morecom As Mott Macdonald Ltd Oakford Communications International Ltd Rambøll Norge Teleplan Consulting AS Terramar

2011-01-17   Framework agreement, telephony for the Norwegian directorate for children, youth and family affairs (Barne-, ungdoms- og familiedirektoratet)
The Awarding Authority wishes to enter into a framework agreement with one service provider for telephony system for the entire organisation. The existing telephony system is based on a wireless business system with approx. 240 addresses distributed all over Norway; approx. 4 000 mobile telephone subscribers and 200 landlines (mainly for facsimile). The Awarding Authority has a main switchboard which is PC based and approx. 270 minor switchboard functions which are managed through queues/call … Vis anskaffelsen »
Nevnte leverandører: Ergogroup As

2011-01-03   Telephony system, call centre (NSB AS)
Norwegian State Railways (the Awarding Authority) wishes to enter into a new contract for telephony system for the call centre. The procurement shall cover the Awarding Authority’s call centre requirements for telephony system, key choice system, customer relationship management (CRM)/sales support, opening hours’ management and statistics. The system shall be integrated with the Awarding Authority’s systems and exchange data with associated systems. Note: to register your interest in this notice and … Vis anskaffelsen »