Digdir needs a contact centre system in order to receive and answer user enquiries. We would like the contact centre system to have telephony, chat, and the possibility of sending SMS. The system will be used by ID-porten and Altinn user support. The user supports operate via telephony, email, and chat. Email is handled in a separate system and is not part of this procurement. See SSA-L annex 1 for further information.
The contracting authority would like to enter into a contract for 3 years, with an option for an extension of the contract to 1+1 year. The estimated contract value, including the option period, is between NOK 4.2 million to NOK 4.5 million, excluding VAT.
Digdir plans to hold tender presentations in week 19 with the 3 tenderers that best fulfil the award criteria. The tender presentations will be held digitally via Microsoft Teams.
Frist
Fristen for mottak av tilbud var 2022-04-26.
Anskaffelsen ble publisert 2022-03-24.
Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:
Kunngjøring av konkurranse (2022-03-24) Gjenstand Anskaffelsens omfang
Tittel: Telecommunications services
Referansenummer: 22/00047
Kort beskrivelse:
“Digdir needs a contact centre system in order to receive and answer user enquiries. We would like the contact centre system to have telephony, chat, and the...”
Kort beskrivelse
Digdir needs a contact centre system in order to receive and answer user enquiries. We would like the contact centre system to have telephony, chat, and the possibility of sending SMS. The system will be used by ID-porten and Altinn user support. The user supports operate via telephony, email, and chat. Email is handled in a separate system and is not part of this procurement. See SSA-L annex 1 for further information.
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Telekommunikasjonstjenester📦
Tilleggs-CPV: Telekommunikasjonssystem📦 Utførelsessted
NUTS-region: Nordland🏙️
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Kunngjøring om tildeling av kontrakt (2022-06-21) Gjenstand Anskaffelsens omfang
Referansenummer: 2022/1506
Totalverdi for anskaffelsen: 4 500 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt