Procurement of a telephony solution: Subscriptions, fixed telephony, mobile telephony, data traffic and equipment

Helsedirektoratet

The Norwegian Directorate of Health is a specialist director and an administrative body under the Ministry of Health and Care Services (HOD). The Norwegian Directorate of Health shall strengthen the health of the entire population through comprehensive and targeted work across services, sectors and administrative levels. The Directorate shall conduct this based on its roles as a specialist director, regulatory manager and initiative taker in the health and human services policy area. The Directorate is headquartered in Oslo. For more information on the Norwegian Directorate of Health, see www.helsedirektoratet.no
The Directorate of Health intends this procurement to establish a cost-effective and good use of telephony solutions for the Directorate's collective activities.
The Customer's telephony is characterised by many actors and a low degree of coordination and coordination. Some players have good contracts, each of which can be seen as the best possible solution, while the units as a whole do not necessarily have the most cost-effective solution. The Customer wants to better consolidate and coordinate its telephony solution.
Telephony is a channel for customer care that will become more integrated with other channels such as Intranet, e-mail, case management tools, etc. in the future.
The 'Work Smarter' priority area within the Directorate of Health has a five-year perspective and focuses on how the working day can be made more efficient and more flexible. The trend is to go increasingly away from fixed office space and office phones, making flexibility is important.

Frist
Fristen for mottak av tilbud var 2014-09-01. Anskaffelsen ble publisert 2014-07-09.

Hvem?

• • Helsedirektoratet

Hva?

• • Telekommunikasjonskabler og -utstyr › Telekommunikasjonssystem
• • Post- og telekommunikasjonstjenester › Telekommunikasjonstjenester

Hvor?

• • Norge