Procurement of a telephony solution: Subscriptions, fixed telephony, mobile telephony, data traffic and equipment

Helsedirektoratet

The Norwegian Directorate of Health is a specialist director and an administrative body under the Ministry of Health and Care Services (HOD). The Norwegian Directorate of Health shall strengthen the health of the entire population through comprehensive and targeted work across services, sectors and administrative levels. The Directorate shall conduct this based on its roles as a specialist director, regulatory manager and initiative taker in the health and human services policy area. The Directorate is headquartered in Oslo. For more information on the Norwegian Directorate of Health, see www.helsedirektoratet.no
The Directorate of Health intends this procurement to establish a cost-effective and good use of telephony solutions for the Directorate's collective activities.
The Customer's telephony is characterised by many actors and a low degree of coordination and coordination. Some players have good contracts, each of which can be seen as the best possible solution, while the units as a whole do not necessarily have the most cost-effective solution. The Customer wants to better consolidate and coordinate its telephony solution.
Telephony is a channel for customer care that will become more integrated with other channels such as Intranet, e-mail, case management tools, etc. in the future.
The 'Work Smarter' priority area within the Directorate of Health has a five-year perspective and focuses on how the working day can be made more efficient and more flexible. The trend is to go increasingly away from fixed office space and office phones, making flexibility is important.

Frist

Fristen for mottak av tilbud var 2014-09-01. Anskaffelsen ble publisert 2014-07-09.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2014-07-09 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2014-07-09)
Gjenstand
Anskaffelsens omfang
Tittel: Telecommunications services
Antall eller omfang:
Health Directorate estimates an annual contract value of approx. NOK 5 million excl. VAT.5 000 000
Totalverdi for anskaffelsen: 5 000 000 💰
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Telekommunikasjonstjenester 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Helsedirektoratet
Postadresse: Postboks 7000 St. Olavs plass
Postnummer: 0130
Poststed: Oslo
Kontakt
E-post: anskaffelser@helsedir.no 📧
Telefon: +47 81020050 📞

Referanse
Datoer
Sendt dato: 2014-07-09 📅
Innleveringsfrist: 2014-09-01 📅
Publiseringsdato: 2014-07-11 📅
Identifikatorer
Kunngjøringsnummer: 2014/S 131-235067
OJ-S-utgave: 131

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The Norwegian Directorate of Health is a specialist director and an administrative body under the Ministry of Health and Care Services (HOD). The Norwegian Directorate of Health shall strengthen the health of the entire population through comprehensive and targeted work across services, sectors and administrative levels. The Directorate shall conduct this based on its roles as a specialist director, regulatory manager and initiative taker in the health and human services policy area. The Directorate is headquartered in Oslo. For more information on the Norwegian Directorate of Health, see www.helsedirektoratet.no
Vis mer
The Directorate of Health intends this procurement to establish a cost-effective and good use of telephony solutions for the Directorate's collective activities.
The Customer's telephony is characterised by many actors and a low degree of coordination and coordination. Some players have good contracts, each of which can be seen as the best possible solution, while the units as a whole do not necessarily have the most cost-effective solution. The Customer wants to better consolidate and coordinate its telephony solution.
Vis mer
Telephony is a channel for customer care that will become more integrated with other channels such as Intranet, e-mail, case management tools, etc. in the future.
The 'Work Smarter' priority area within the Directorate of Health has a five-year perspective and focuses on how the working day can be made more efficient and more flexible. The trend is to go increasingly away from fixed office space and office phones, making flexibility is important.
Vis mer
Antall eller omfang:
Health Directorate estimates an annual contract value of approx. NOK 5 million excl. VAT.
Beskrivelse av opsjoner:
4.1 Patient and User Ombudsmen.
POBO currently has different numbers for each office and various telephony systems; some have their own telephone exchanges while others sit on the municipal/county exchanges etc. It is desirable over time to consolidate these into a common solution located at the Customer. Based on the description of the current organization of POBO telephony systems, the Customer wants POBO to be able to join the agreement individually and as an option.
Vis mer
4.2 Knowledge Centre.
The Norwegian Knowledge Centre of the Health Services (Knowledge Centre) is a government institution that summarises research on health, measures the quality of health care and assists in developing and improving the quality of health care. The Knowledge Centre shall have the opportunity to join this agreement as an option.
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4.3 Tablet computers.
Purchase of tablets is to be included as an option in the agreement. The Customer is working on a future strategy in this area, and today there is no support for tablets in the Customer's organization.
Varighet: 048 måneder
Referansenummer: 13/8170
Utførelsessted
Hovedsted eller utførelsessted: Oslo, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten: See tender documentation and Annex 1.
Økonomisk og finansiell stilling: See tender documentation and Annex 1.
Teknisk og faglig kapasitet: See tender documentation and Annex 1.
Kontraktutførelse
Innskudd og garantier som kreves: See tender documentation and Annex 1.
Hovedfinansieringsvilkår og betalingsordninger og/eller henvisning til relevante bestemmelser som regulerer dem: See tender documentation and Annex 1.
Juridisk form som skal antas av gruppen av økonomiske operatører som kontrakten skal tildeles til: See tender documentation and Annex 1.

Prosedyre
Språk
Andre språk: Norwegian.

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 983544622
Annen type oppdragsgiver: Other
Kontakt
Kontaktpunkt: Charlotte Lindberg
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Supplier/CompanyInformation/Index/1200 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/119802 🌏

Referanse
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 13/8170
Kilde: OJS 2014/S 131-235067 (2014-07-09)
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