Nyeste anskaffelser av utviklingstjenester relatert til Programvare for kommunikasjonstjenere i Norge
2025-08-15Insight analysis of kt.no (Konkurransetilsynet)
The assignment is to carry out needs mapping and user analysis in close cooperation with internal resource persons in the Audit Authority. The analysis shall form a solid knowledge basis for the development of new websites for the Norwegian Competition Authority. We would like assistance in identifying and prioritising the different target groups for the website, their needs, expectations and challenges. This can be done by user surveys, analyses of user statistics, internal workshops or other relevant …
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2015-03-17Framework agreement Electronic communication and preparation of a new net site (Renovasjonsselskapet for Drammensregionen IKS (RfD))
RfD wishes to tender into a framework agreement with a consulting firm with expertise on network communication and use of electronic communication channels. RfD shall prepare a new net site and systems for electronic communication which reduce the requirement for paper. It is an objective to develop 24 hours electronic systems which make the user, to a higher degree, able to self-service. The objective with the framework agreement is to simplify the processes in connection with ordering external services …
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2015-02-03Provisioning of video conferencing and consulting services (Oslo and Akershus University College of Applied Sciences (HiOA))
Oslo and Akerhus University College (HiOA) wish to procure a framework agreement with a provider of provisioning of video conferencing and consulting services for the employment of such. HiOA need to integrate 3 campuses, as well as provide scaffolding for collaborations with external partners in the region. In these collaborations, strategic use of ICT is important to implement flexible forms of work, study, and assessment. Use of technology shall increase quality in and learning outcomes from courses, …
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2014-12-30Procurement of operation and software for Telephony and call centre solution (Fjellinjen AS)
Fjellinjen wishes to procure a data solution for collection of incoming inquiries to our customer service centre. Fjellinjen currently has a customer service centre consisting of 45 agents who handle telephony, email, Chat, Facebook/Twitter, web inquiries and written inquiries. Current opening hours are 8:00-20:00.
The combined traffic volume as per January 2014 estimated approximately 1,000 conversations per day and approximately 600 emails, 250 Chat and web inquiries daily.
See Annex 1 for further …
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2014-10-07Procurement of a warning and crisis handling system (Akershus fylkeskommune, Innkjøpsstaben)
Akershus county's politicians decided 16.6.2014 that a system shall be developed that gives pupils and employees in Akershus county's schools the possibility of giving notification of serious events. The system shall also be able to contribute to the crisis being handled in the best possible way.
This procurement comprises the development and delivery of software for warning and crisis handling.
The contractual relationship will be regulated by the Software Development Programme — the Government's …
Vis anskaffelsen » Nevnte leverandører:Magenta ApS
2013-06-04A-92470 The administration of Microsoft Dynamics (NSB AS)
The contract with the current provider is about to expire. The acquisition includes the management of the Microsoft Dynamics CRM for NSB Commercial, hereinafter called the customer. The agreement will apply to support, consultancy support, consulting and further development.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=296227
Vis anskaffelsen » Nevnte leverandører:Albatross It Consultants As
2013-03-25Mobile application for routing information, real time and travel planner etc (Hordaland fylkeskommune v/Skyss)
The purpose of this announcement is to conduct an acquisition for a development partner for mobile applications for Skyss, henceforth referred to as the Awarding Authority. The mobile applications will initially be for the communication of route information, real time information and travel planning on Apple IOS and Android with integrations for underlying modules and systems. It is expected that the area of application can be extended over time with the basis of available information, communication and …
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2013-03-14Consultant assistance ICT (Norsk kulturråd)
The Arts Council of Norway has the need to be able to call-off consultancy services to carry out planned changes to their existing communication solutions. In addition, there will be a need for assistance in selecting cloud services which they would like to have in place by the autumn of 2013 / spring of 2014. During the next few years will the needs for the Awarding Authority vary for consultancy assistance and the Awarding Authority will seek to enter into a framework agreement with a supplier.
A …
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2012-11-05Procurement of operating and software solution for telephony and contact centre solution (Fjellinjen AS)
Fjellinjen wants to procure a data solution for handling inbound calls to our call center. Fjellinjen currently has a call center staffed by 55 agents who handle telephone calls, e-mails, web inquiries and written inquiries. Total traffic volume, per January 2012, is estimated at approx. 1 000 calls, as well as approx. 500 e-mails and web inquiries daily.
NOTE: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at …
Vis anskaffelsen » Nevnte leverandører:Intelecom Group As
2012-06-18Procurement and management of telephony system (Fjellinjen AS)
Fjellinjen, henceforth referred to as the Awarding Authority, shall procure a computer system for management of incoming requests to the Awarding Authority’s customer centre. The Awarding Authority has at present a customer centre comprising of 55 agents who manage telephony, e-mail and web requests and written requests. The total traffic volume is per January 2012 estimated to approx. 1 000 conversations per day as well as 500 e-mails and web requests per day.
NOTE: To register your interest in this …
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2012-03-225402 Ressurs og prosesstyringssystem med meldingsvarsler (Prosjekt nytt østfoldsykehus)
Information about the solution.
Goal.
For the new hospital in Østfold, the use of technology will be important to achieve efficiency and quality improvements. ICT is a necessary tool as process support for clinical personnel, and for support to assure fast diagnostics and treatment of patients, controlled by complete and interdisciplinary workflow.
The introduction of sensor and tracking technology will reduce the need for personnel efforts and automate parts of the documentation. The exploitation of …
Vis anskaffelsen » Nevnte leverandører:Imatis As