Procurement of an agreement for service and maintenance of a telephony solution

Statens vegvesen

The objective of the procurement is to enter into an agreement for service and maintenance of Avaya and Trio products with associated services.
Avaya:
— monitoring of the centres according to the overview in the locations list,
— periodical service of the telephony centres,
— follow up of errors reported by the contracting authority, also to third parties,
— assistance and proactive advising,
— 24/7 assistance at multiple locations.
Trio:
— service and maintenance,
— patching and maintenance as needed,
— error recovery and configuration of systems.
See more information in KGV [the tender implementation tool].

Frist

Fristen for mottak av tilbud var 2018-09-03. Anskaffelsen ble publisert 2018-06-12.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• NetNordic Communication AS

Hvem?

• Statens vegvesen

Hva?

• Telefonkabler og tilhørende utstyr › Telefonsentraler

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2018-06-12	Kunngjøring av konkurranse
2018-08-30	Tilleggsinformasjon
2019-01-03	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2018-06-12)
Gjenstand
Anskaffelsens omfang
Tittel: Telecommunications equipment and supplies
Referansenummer: 18/123832
Kort beskrivelse:

The objective of the procurement is to enter into an agreement for service and maintenance of Avaya and Trio products with associated services. Avaya: — monitoring of the centres according to the overview in the locations list, — periodical service of the telephony centres, — follow up of errors reported by the contracting authority, also to third parties, — assistance and proactive advising, — 24/7 assistance at multiple locations. Trio: — service and maintenance, — patching and maintenance as needed, — error recovery and configuration of systems. See more information in KGV [the tender implementation tool].

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Telekommunikasjonsutstyr og tilbehør 📦
Tilleggs-CPV: Telefonsentraler 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Statens vegvesen
Postadresse: Postboks 8142 Dep
Postnummer: 0033
Poststed: Oslo
Kontakt
Internettadresse: http://www.vegvesen.no 🌏
E-post: leif.moller@vegvesen.no 📧
Telefon: +41 628047 📞
Faks: +47 41628047 📠
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=213661&B=VEGVESEN 🌏
URL for deltakelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=213661&B=VEGVESEN 🌏

Referanse
Datoer
Sendt dato: 2018-06-12 📅
Innleveringsfrist: 2018-09-03 📅
Publiseringsdato: 2018-06-14 📅
Identifikatorer
Kunngjøringsnummer: 2018/S 112-256184
OJ-S-utgave: 112

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The objective of the procurement is to enter into an agreement for service and maintenance of Avaya and Trio products with associated services.

Avaya:

— monitoring of the centres according to the overview in the locations list,

— periodical service of the telephony centres,

— follow up of errors reported by the contracting authority, also to third parties,

— assistance and proactive advising,

— 24/7 assistance at multiple locations.

Trio:

— service and maintenance,

— patching and maintenance as needed,

— error recovery and configuration of systems.

See more information in KGV [the tender implementation tool].

Varighet: 12 måneder
Beskrivelse av fornyelser: 1 year + 1 year + 1 year.
Beskrivelse av opsjoner:

Trio.

— upgrading,

— SIP licences,

— Connecting Social media (licence price + 1 year maintenance),

— CHAT (price of advanced solution).

Avaya.

— ‘Upgrading price of IPT central DIR.

(license price + one year maintenance)’.

— SIP licenses per unit,

— 1120 IP telephone per unit,

— 1140 IP telephone per unit.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Økonomisk og finansiell stilling:

Tenderers must have the financial capacity to implement the contract.

The contracting authority will obtain a credit rating from Experian. In order to be qualified tenderers must be assessed as credit worthy from a point score. In case of any doubts or need, the last three years accounts will be assessed in addition.

Teknisk og faglig kapasitet:

Tenderers shall have experience from similar contracts.

Tenderers shall confirm that they comply with this requirement when submitting their tenders.

Tenderers must present the following documentation proof if requested by the Contracting Authority.

Tenderers shall enclose a list of the most important relevant deliveries and services performed during the past 3 years, including information on the point in time, a brief description of the assignment, as well as the name of the public or private recipients.

A minimum of 3 (maximum 5) reference assignments must be described.

For more information refer to the KGV [tender implementation tool].

Prosedyre
Tidspunkt for mottak av tilbud: 15:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2018-12-03 📅
Dato for åpning av tilbud: 2018-09-03 📅
Tidspunkt for åpning av tilbud: 15:00
Tildelingskriterier
Kostnadskriterium: Price
Vekting av kostnad: 70
Kostnadskriterium: Quality
Vekting av kostnad: 30

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 971 032 081
Kontakt
Kontaktpunkt: Leif Oddbjørn Møller
Adresse til kjøperprofilen: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/249176 🌏
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=213661&B=VEGVESEN 🌏

Utfyllende informasjon
Klageinstans
Navn: Statens vegvesen
Poststed: Oslo
Postnummer: 0667
Land: Norge 🇳🇴
Kilde: OJS 2018/S 112-256184 (2018-06-12)

Tilleggsinformasjon (2018-08-30)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The objective of the procurement is to enter into an agreement for service and maintenance of Avaya and Trio products with associated services. Avaya: — Monitoring of the centres according to the overview in the locations list, — Periodical service of the telephony centres, — Follow up of errors reported by the contracting authority, also to third parties, — Assistance and proactive advising, — 24/7 assistance at multiple locations. Trio: — Service and maintenance, — Patching and maintenance as needed, — Error recovery and configuration of systems, See more information in KGV (the tender implementation tool).

Metadata for kunngjøring
Dokumenttype: Tilleggsinformasjon
Felles innkjøpsordliste (CPV)
Kode: Telefonsentraler 📦

Oppdragsgiver
Identitet
Navn på tildelende myndighet: Statens Vegvesen

Referanse
Datoer
Sendt dato: 2018-08-30 📅
Publiseringsdato: 2018-09-01 📅
Identifikatorer
Kunngjøringsnummer: 2018/S 168-383761
Refererer til kunngjøring: 2018/S 112-256184
OJ-S-utgave: 168

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

— Monitoring of the centres according to the overview in the locations list,

— Periodical service of the telephony centres,

— Follow up of errors reported by the contracting authority, also to third parties,

— Assistance and proactive advising,

— Service and maintenance,

— Patching and maintenance as needed,

— Error recovery and configuration of systems,

See more information in KGV (the tender implementation tool).

Kilde: OJS 2018/S 168-383761 (2018-08-30)

Kunngjøring om tildeling av kontrakt (2019-01-03)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

The objective of the procurement is to enter into an agreement for service and maintenance of Avaya and Trio products with associated services. Avaya: — monitoring of the centres according to the overview in the locations list, — periodical service of the telephony centres, — follow up of errors reported by the Contracting Authority, also to third parties, — assistance and proactive advising, — 24/7 assistance at multiple locations. Trio: — service and maintenance, — patching and maintenance as needed, — error recovery and configuration of systems. See more information in KGV (the tender implementation tool).

Totalverdi for anskaffelsen: 10 600 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2019-01-03 📅
Publiseringsdato: 2019-01-04 📅
Identifikatorer
Kunngjøringsnummer: 2019/S 003-004442
OJ-S-utgave: 3

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

— follow up of errors reported by the Contracting Authority, also to third parties,

— error recovery and configuration of systems,

Beskrivelse av opsjoner:

Trio

— connecting social media (licence price + one year maintenance),

— Chat (price of advanced solution).

Avaya

— “Upgrading price of IPT central DIR (license price + 1 year maintenance)”,

Prosedyre
Tildelingskriterier
Kostnadskriterium (navn): Price
Kostnadskriterium (vekting): 70
Kostnadskriterium (navn): Quality
Kostnadskriterium (vekting): 30

Tildeling av kontrakt
Dato for kontraktinngåelse: 2019-01-01 📅
Navn: Netnordic Communication AS
Nasjonalt registreringsnummer: 993062561
Postadresse: Boks 118
Poststed: Lysaker
Postnummer: 1325
Land: Norge 🇳🇴
Totalverdi for anskaffelsen: 10 600 000 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 1

Utfyllende informasjon
Klageinstans
Postadresse: Postboks 6706
Poststed: Etterstad
Postnummer: 0609
Kilde: OJS 2019/S 003-004442 (2019-01-03)

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