NRK-MA2956/16E Operations and maintenance of telephony system — qualification

Norsk rikskringkasting AS (NRK) [The Norwegian Broadcasting Corporation]

The Norwegian Broadcasting Corporation (hereafter called NRK) invites interested tenderers to apply for participation in a competition with negotiations about entry into contract for operations and maintenance including support for the end users of our telephony system.
The telephony system consist of Avaya Auro and Trio Switchboard solutions. The solution is placed at 24 location in Norway, with the main part located at two site in Oslo and Trondheim. The solution is the bearer of NRK's total IP telephony with approx. 1,200 IP telephone and is integrated with several of NRK's production systems. The Trio platform is used as a call centre for the license office with approx. 100 agents and switchboard for NRK.
NRK's approx. 3,500 employees use Sky for Business. This is not a direct part of the agreement, but is touched on as the telephone central is integrated with Skype for Business.
The largest district offices and our public service in Mo i Rana have their own solutions for independent operation if NRK's WAN is down.
Telephony is one of the most important work tools a media company uses. The quality and availability requirements are high, both in normal daily use and in crises and stand-by. More than many other customers, NRK depends on the delivery of services with quality at all stages, as the organisation also uses telephony in program production.
The service mainly includes overall responsibility.
— Administration, operation and maintenance
· Support for end-users
· Any additional purchase to the telephony system, i.a. Licenses, clients and terminals
· Consulting and consultancy services related to the telephony solution.
We expect that the agreement will have a value of approx. 2 500 000 NOK per year.
NRK intends to award one contract.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/63550209.aspx]]. Then follow the instructions on the website.

Frist

Fristen for mottak av tilbud var 2017-01-25. Anskaffelsen ble publisert 2016-12-19.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2016-12-19 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2016-12-19)
Gjenstand
Anskaffelsens omfang
Tittel: Repair and maintenance services of telephone switching apparatus
Antall eller omfang: 10 000 00020 000 000
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Reparasjon og vedlikehold av telefonsentraler 📦

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Offentligrettslig organ
Navn på tildelende myndighet: Norsk rikskringkasting AS (NRK) [The Norwegian Broadcasting Corporation]
Postadresse: Bjørnstjerne Bjørnsons plass 1
Postnummer: 0340
Poststed: Oslo
Kontakt
E-post: kristen.erik.thorp@nrk.no 📧

Referanse
Datoer
Sendt dato: 2016-12-19 📅
Innleveringsfrist: 2017-01-25 📅
Publiseringsdato: 2016-12-21 📅
Identifikatorer
Kunngjøringsnummer: 2016/S 246-450741
OJ-S-utgave: 246

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The Norwegian Broadcasting Corporation (hereafter called NRK) invites interested tenderers to apply for participation in a competition with negotiations about entry into contract for operations and maintenance including support for the end users of our telephony system.
Vis mer
The telephony system consist of Avaya Auro and Trio Switchboard solutions. The solution is placed at 24 location in Norway, with the main part located at two site in Oslo and Trondheim. The solution is the bearer of NRK's total IP telephony with approx. 1,200 IP telephone and is integrated with several of NRK's production systems. The Trio platform is used as a call centre for the license office with approx. 100 agents and switchboard for NRK.
Vis mer
NRK's approx. 3,500 employees use Sky for Business. This is not a direct part of the agreement, but is touched on as the telephone central is integrated with Skype for Business.
The largest district offices and our public service in Mo i Rana have their own solutions for independent operation if NRK's WAN is down.
Telephony is one of the most important work tools a media company uses. The quality and availability requirements are high, both in normal daily use and in crises and stand-by. More than many other customers, NRK depends on the delivery of services with quality at all stages, as the organisation also uses telephony in program production.
Vis mer
The service mainly includes overall responsibility.
— Administration, operation and maintenance
· Support for end-users
· Any additional purchase to the telephony system, i.a. Licenses, clients and terminals
· Consulting and consultancy services related to the telephony solution.
We expect that the agreement will have a value of approx. 2 500 000 NOK per year.
NRK intends to award one contract.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [[http://permalink.mercell.com/63550209.aspx]]. Then follow the instructions on the website.
Vis mer
Estimert verdi eksklusive mva: 10 000 000 💰
20 000 000 💰
Referansenummer: 2016/1106
Utførelsessted
Hovedsted eller utførelsessted: Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
K01 Tenderers ought not have substantial public tax arrears. Complete requirements can be found in the qualification documentation.
K 02 The tenderer shall be a legally registered company. Comprehensive requirements can be found in the qualification documentation.
Økonomisk og finansiell stilling:
K03 Tenderers must have sufficient economic and financial standing. Economic and financial standing shall be documented with the following information:
a. Approved Annual Financial Statements with the Annual Report and the auditor's report for the last three fiscal years, as well as newer information of relevance. b. Solidity assessment from a company with a licence to run a credit information company. The evaluation must not be older than three months at the time of application deadline, be based on the last known fiscal figures and should report on the credit worthiness and degree of bankruptcy risk (bankruptcy prediction).
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Minste nivå(er) av standarder: Complete requirements can be found in the qualification documentation.
Teknisk og faglig kapasitet:
K 04 The tenderer shall have sufficient capacity for the delivery of the services described in section 1.1.
K 05 The tenderer shall have experience from equivalent deliveries on the platforms NRK uses.

Prosedyre
Minste antall kandidater: 3
Største antall kandidater: 5
Dato for utsendelse av invitasjoner: 2017-03-06 📅
Språk
Andre språk: Norwegian.

Oppdragsgiver
Kontakt
Kontaktpunkt: Kristen Erik Thorp
URL for deltakelse: http://permalink.mercell.com/63550209.aspx 🌏
Navn: Mercell Norge AS
Postadresse: Karihaugveien 89
Postnummer: 1086
E-post: support@mercell.com 📧
URL for ytterligere informasjon: http://permalink.mercell.com/63550209.aspx 🌏
URL for dokumenter: http://permalink.mercell.com/63550209.aspx 🌏

Referanse
Datoer
Startdato: 2017-05-01 📅
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 2016/1106
Kilde: OJS 2016/S 246-450741 (2016-12-19)
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