The client needs a user support system (SMS) to handle inquiries primarily related to ICT and document management. We receive between 50-60,000 inquiries annually. The system must be used by employees of the client and the state administrators, as well as external users who need technical assistance related to digital solutions that the client manages and offers. The client has approx. 210 employees and the state administrators have a total of approx. 2,700 employees.
Frist
Fristen for mottak av tilbud var 2023-08-09.
Anskaffelsen ble publisert 2023-06-09.
Kunngjøring av konkurranse (2023-06-09) Gjenstand Anskaffelsens omfang
Tittel: Helpdesk and support services
Referansenummer: 2023/8
Kort beskrivelse:
“The client needs a user support system (SMS) to handle inquiries primarily related to ICT and document management. We receive between 50-60,000 inquiries...”
Kort beskrivelse
The client needs a user support system (SMS) to handle inquiries primarily related to ICT and document management. We receive between 50-60,000 inquiries annually. The system must be used by employees of the client and the state administrators, as well as external users who need technical assistance related to digital solutions that the client manages and offers. The client has approx. 210 employees and the state administrators have a total of approx. 2,700 employees.
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet