Procurement of mail reception and scanning of documents for Nav's academic archive

Arbeids- og velferdsetaten

The purpose of this acquisition is to ensure that Nav has a reliable and efficient scanning solution for the subject archive, which communicates with the underlying systems in Nav. The scanning solution will ensure that received documentation can be archived and made available for case processing as soon as possible. Scanning of subject mail is considered mission-critical because errors and delays will affect case processing and payments to users. Therefore, high demands are placed on production capacity, daily deliveries, efficiency, security and quality in the solution. Currently, approximately 1.3 million documents are scanned annually. We expect this number to be reduced in the coming years. Nav has ongoing measures that we expect will reduce scanned documents in subject areas that currently still have a high volume of scanning. These are subject areas that currently do not have digital channels for collaborators, e.g. in the field of assistive devices and follow-up. In the field of assistive devices, around 430,000 documents are currently scanned, while in the follow-up area just under a million documents are scanned. When digital channels are opened here in the coming years, we expect that scanning can be reduced by up to 500,000 documents in a short time in these two areas alone. The actors here are professional and digitally mature. The agreement will have a duration of 6 years from signing. The client has the option to extend the agreement for an additional 1 + 1 year.

Frist

Fristen for mottak av tilbud var 2026-04-27. Anskaffelsen ble publisert 2026-03-18.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2026-03-18 Kunngjøring av konkurranse
2026-04-21 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2026-03-18)
Gjenstand
Anskaffelsens omfang
Tittel: Procurement of mail reception and scanning of documents for Nav's academic archive
Referansenummer: 26/6187
Kort beskrivelse:
The purpose of this acquisition is to ensure that Nav has a reliable and efficient scanning solution for the subject archive, which communicates with the underlying systems in Nav. The scanning solution will ensure that received documentation can be archived and made available for case processing as soon as possible. Scanning of subject mail is considered mission-critical because errors and delays will affect case processing and payments to users. Therefore, high demands are placed on production capacity, daily deliveries, efficiency, security and quality in the solution. Currently, approximately 1.3 million documents are scanned annually. We expect this number to be reduced in the coming years. Nav has ongoing measures that we expect will reduce scanned documents in subject areas that currently still have a high volume of scanning. These are subject areas that currently do not have digital channels for collaborators, e.g. in the field of assistive devices and follow-up. In the field of assistive devices, around 430,000 documents are currently scanned, while in the follow-up area just under a million documents are scanned. When digital channels are opened here in the coming years, we expect that scanning can be reduced by up to 500,000 documents in a short time in these two areas alone. The actors here are professional and digitally mature. The agreement will have a duration of 6 years from signing. The client has the option to extend the agreement for an additional 1 + 1 year.
Vis mer
Kontrakttype: Tjenester
Produkter/tjenester: Dokumenthåndteringstjenester 📦
Andre restriksjoner på utførelsesstedet: Hvor som helst innenfor det aktuelle landet
Beskrivelse
Intern identifikator: 26/6187
Tilleggsprodukter/-tjenester: Skanningstjenester 📦
Land: Norge 🇳🇴
Varighet: 96 måneder
Informasjon om opsjoner
Opsjoner
Beskrivelse av opsjoner:
The agreement shall have a duration of 6 years from signing. The client has the option to extend the agreement for an additional 1 + 1 year.
Tildelingskriterier
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 60
Pris
Pris (vekting): 40
Kvalitetskriterium (navn): Quality – insignificant climate footprint and environmental impact (justified below)
Kvalitetskriterium (vekting): 0
Tittel
Identifikasjonsnummer for delkontrakt: LOT-0000

Prosedyre
Prosedyretype
Åpen anbudskonkurranse
Rettslig grunnlag: Direktiv 2014/24/EU
Hovedtrekk ved prosedyren: Open Procedure
Rettslig grunnlag: Open Procedure.
Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2026-04-27 06:00:00 📅
Vilkår for åpning av tilbud: 2026-04-27 06:00:00 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Minste tidsramme som tilbyderen må opprettholde tilbudet i: 3 måneder
Anbudsvilkår
Avansert eller kvalifisert elektronisk signatur eller segl (som definert i forordning (EU) nr. 910/2014) er påkrevd
Åpningsdato: 2026-04-27 06:00:00 📅
Elektronisk fakturering: Påkrevd
Elektronisk bestilling vil bli brukt
Elektronisk betaling vil bli brukt
Tildelingskriterier
Vekttype: Vekting (poeng, eksakt)

Oppdragsgiver
Navn og adresser
Navn: Arbeids- og velferdsetaten
Nasjonalt registreringsnummer: 889640782
Postadresse: Postboks 354
Postnummer: 8601
Poststed: Mo i Rana
Region: Nordland 🏙️
Land: Norge 🇳🇴
Kontaktpunkt: Fatmi Alhasan
E-post: fatmi.alhasan@nav.no 📧
Telefon: 00 📞
URL: http://www.nav.no/ 🌏
Type oppdragsgiver
Offentligrettslig organ
Hovedaktivitet
Alminnelige offentlige tjenester
Kommunikasjon
URL for dokumenter: https://permalink.mercell.com/279203498.aspx 🌏
Deltakelses-URL: https://permalink.mercell.com/279203498.aspx 🌏
Elektronisk innsending: Påkrevd

Utfyllende informasjon
Klageinstans
Navn: Arbeids- og velferdsetaten
Nasjonalt registreringsnummer: 926725939
Postnummer: 0301
Poststed: Oslo
Region: Oslo 🏙️
Land: Norge 🇳🇴
E-post: oslo.tingrett@domstol.no 📧
Telefon: +47 22035200 📞
Tjeneste hvor informasjon om klageprosedyren kan innhentes
Samme som: Navn og adresser
Informasjon om elektroniske arbeidsflyter
Elektronisk fakturering vil bli akseptert
Kilde: OJS 2026/S 056-193066 (2026-03-18)
Kunngjøring av konkurranse (2026-04-21)
Prosedyre
Prosedyretype
Rettslig grunnlag: Amended tender deadline, received questions that were answered today.
Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2026-04-28 06:00:00 📅
Vilkår for åpning av tilbud: 2026-04-28 06:00:00 📅
Anbudsvilkår
Åpningsdato: 2026-04-28 06:00:00 📅

Endringer
Tekst som skal korrigeres i den opprinnelige kunngjøringen
Seksjonsnummer: PROCEDURE
Identifikasjonsnummer for delkontrakt: LOT-0000
Annen tilleggsinformasjon
The tender deadline has been amended.
Hovedårsak til endring: Informasjon oppdatert
Informasjon om endringer
Identifikator for endret kunngjøringsversjon: 7b809072-d256-4962-bc71-14bcc4cc447b-01
Kilde: OJS 2026/S 078-275337 (2026-04-21)