25/1273 Procurement of a framework agreement for interpretation services for Nav

Arbeids- og velferdsetaten

The Norwegian Labour and Welfare Directorate (NAV), hereafter called the Contracting Authority, invites tenderers to an open tender contest for a framework agreement for interpretation services. The procurement is intended to ensure the Contracting Authority the necessary access to interpretation services in a cost efficient and quality-wise good way from an interpretation service provider who shall be able to provide interpretation services nationwide. The contract will apply to the governmental part at the Contracting Authority. The procurement shall enter into a framework agreement that ensures that the Contracting Authority complies with statutory requirements for the use of interpreters in contracting authorities ́ meetings with their users regulated through the Public Administration Act, the Nav Act, the Social Security Act, as well as the Interpretation Act. The interpretation services will include oral translation from Norwegian to interpretation language or vice versa. The procurement is intended to ensure that interpretation assignments at the Contracting Authority are carried out by qualified interpreters, i.e. interpreters with documented interpretation qualifications that qualify for entry in the National Interpreter Register. The Interpreters Act § 7 allows non-qualified interpreters to be used if it is not prudent to wait until qualified interpreters are available, as well as the law being introduced with a transition period through 2026. However, the contracting authority intends to carry out a minimum of 80 percent of the interpretation assignments by qualified interpreters.

Frist

Fristen for mottak av tilbud var 2025-11-24. Anskaffelsen ble publisert 2025-10-17.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• TolkeNett AS

Hvem?

• Arbeids- og velferdsetaten

Hva?

• Kontorstøttetjenester › Oversettelsestjenester
• Kontorstøttetjenester › Tolkingstjenester

Hvor?

• Nord-Norge › Nordland
• Oslo og Viken › Oslo

Anskaffelseshistorikk

Dato	Dokument
2025-10-17	Kunngjøring av konkurranse
2026-04-13	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2025-10-17)
Gjenstand
Anskaffelsens omfang
Tittel: 25/1273 Procurement of a framework agreement for interpretation services for Nav
Referansenummer: 25/1273
Kort beskrivelse:

Kontrakttype: Tjenester
Produkter/tjenester: Oversettelsestjenester 📦
Estimert verdi eksklusive mva: 350 000 000 NOK 💰
Andre restriksjoner på utførelsesstedet: Hvor som helst innenfor det aktuelle landet
Beskrivelse
Intern identifikator: 25/1273
Tilleggsprodukter/-tjenester: Tolkingstjenester 📦
Land: Norge 🇳🇴
Varighet: 48 måneder
Maksimalt antall fornyelser: 2
Tildelingskriterier
Pris ✅
Pris (vekting): 20
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 80
Kvalitetskriterium (navn): Immaterial climate footprint and environmental impact (justified below)
Kvalitetskriterium (vekting): 0
Tittel
Identifikasjonsnummer for delkontrakt: LOT-0000

Prosedyre
Prosedyretype
Åpen anbudskonkurranse ✅
Rettslig grunnlag: Direktiv 2014/24/EU
Hovedtrekk ved prosedyren:

Rettslig grunnlag:

The procurement and the procurement is included in the Public Procurement Regulations.

Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2025-11-24 11:00:00 📅
Vilkår for åpning av tilbud: 2025-11-24 11:00:00 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Minste tidsramme som tilbyderen må opprettholde tilbudet i: 6 måneder
Informasjon om en rammeavtale eller en dynamisk innkjøpsordning
Rammeavtale med flere leverandører ✅
Maksimalt antall deltakere: 1
Anbudsvilkår
Avansert eller kvalifisert elektronisk signatur eller segl (som definert i forordning (EU) nr. 910/2014) er påkrevd
Åpningsdato: 2025-11-24 11:00:00 📅
Elektronisk fakturering: Påkrevd
Elektronisk bestilling vil bli brukt ✅
Elektronisk betaling vil bli brukt ✅
Tildelingskriterier
Vekttype: Vekting (prosent, eksakt)

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Utvalgskriterium: Innmelding i handelsregister
Liste og kort beskrivelse av regler og kriterier:

Tenderers are registered in a company register or a trade register in the member state in which the tenderer is established. As described in annex XI of directive 2014/24/EU; suppliers from certain member states may have to fulfil other requirements in the mentioned annex. Minimum qualification requirements Qualification requirement: Tenderers are required to be a legally established company. Documentation requirement: * Norwegian tenderers: Company registration certificate from the Brønnøysund Register Centre. Foreign tenderers: Certificate for registration in the Register of Business Enterprises as prescribed in the legislation of the country in which the Tenderer is established.

Utvalgskriterium: Andre økonomiske eller finansielle krav
Liste og kort beskrivelse av regler og kriterier:

Regarding any other economic and financial requirements that have been stated in the notice or in the procurement documents, the tenderer declares that: Minimum qualification requirements Qualification requirement: Tenderers are required to have sufficient financial capacity to fulfil the contract. Documentation requirement: The contracting authority will obtain a credit rating carried out by Experian, see the www.experian.no. If the tenderer feels that the credit rating will not provide an accurate picture, please send supplementary information together with the tender.

Utvalgskriterium: Referanser på spesifiserte tjenester
Liste og kort beskrivelse av regler og kriterier:

Only for services: In the reference period, the tenderer has carried out the following important goods deliveries of the requested type, or the following important services of the requested type. The contracting authority can require up to three years experience and allow experience from the previous three years to be taken into consideration. Minimum qualification requirements Qualification requirement: Significant experience from similar deliveries is required. Documentation requirement: The tenderer's three most important deliveries in the last three years, including a description of the assignment, its scope/value, date and recipients.

Utvalgskriterium: Teknikere eller tekniske organer for kvalitetskontroll
Liste og kort beskrivelse av regler og kriterier:

Tenderers can use the following technical personnel or technical units , particularly those who are responsible for quality control: For technical personnel or technical units that do not directly belong to the tenderer ́s business, but if the capacity the tenderer will use, cf. part II, section C, separate ESPD forms shall be supplemented. Minimum qualification requirements Qualification requirement: Very good implementation ability is required. Documentation requirement: Description of the tenderer's technical capacity and professional qualifications. With regard to the capacity, a description of the tenderer's relevant units shall be given. With regard to qualifications, a short overview of the tenderer's general relevant expertise shall be given. Persons that will be offered should not be specified, and CVs should not be submitted.

Utestengelsesgrunn:

Akkord med kreditorer

Avtaler med andre økonomiske aktører som har til formål å vri konkurransen

Barnearbeid og andre former for menneskehandel

+ 21 til

Bedrageri

Brudd på forpliktelser fastsatt i nasjonale utelukkelsesgrunner

Brudd på forpliktelser på arbeidsrettens område

Brudd på forpliktelser på miljørettens område

Brudd på forpliktelser på sosialrettens område

Brudd på plikt til å betale skatter

Brudd på plikt til å betale trygdeavgifter

Deltakelse i en kriminell organisasjon

Direkte eller indirekte deltakelse i forberedelsen av denne anskaffelsen

Eiendeler under administrasjon av bobestyrer

Forretningsvirksomheten er suspendert

Grov yrkesfeil

Hvitvasking eller terrorfinansiering

Insolvens

Interessekonflikt på grunn av deltakelse i anskaffelsesprosedyren

Konkurs

Korrupsjon

Terrorhandlinger eller handlinger knyttet til terrorvirksomhet

Tidlig oppsigelse, erstatning eller andre tilsvarende sanksjoner

Tilsvarende situasjon som konkurs, insolvens eller akkord etter nasjonal rett

Uriktige opplysninger, tilbakeholdt informasjon, manglende evne til å fremlegge nødvendige dokumenter, eller å ha skaffet seg fortrolige opplysninger om denne anskaffelsesprosedyren

Beskrivelse av utelukkelsesgrunner:

Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory…

… body or has the competence to represent or control or make decisions in such bodies, in the event a enforceable verdict has been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Corruption as defined in Article 3 of the Convention on Combating Corruption, Involving European Communities or European Union Member States (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ́s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003, p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier.

… body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted of fraud has been convicted of fraud by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Fraud included in Article 1 of the Convention on protection of the Financial Interests of the European Communities (EFT C 316 of 27.11.1995, p. 48).

… body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of money laundering or financing terrorism by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Money laundering or financing terrorism As defined in Article 1 of the European Parliament and Council Directive 2005/60/EF of 26 October 2005 on preventive measures against the use of the financial system for money laundering and financing terrorism (EUT L 309 of 25.11.2005, p. 15).

… body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Participation in a criminal organisation as defined in Article 2 of the Council ́s framework decision 2008/841/RIA of 24 October 2008 on control of organised crime (EUT L 300 of 11.11.2008, p. 42)

… body, or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of acts of terrorism or criminal acts connected to terrorist activities by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Acts of terrorism or criminal acts relating to terrorist activity as defined in Article 1 and 3 of the Council ́s framework decision 2002/475/RIA of 13 June 2002 on combating terrorism (EFT L 164, af 22.6.2002, p. 3). This rejection reason also includes incitement to, participation or attempts to commit such actions as included in Article 4 in the mentioned framework decision.

… body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of child labour and other forms of human trafficking by a verdict handed down no more than five years ago, or a rejection period determined directly in the judgement that still applies? Child labour and other forms of human trafficking as defined in Article 2 of the European Parliament and council directive 2011/36/EU of 5. 1 April 2011 on the prevention and control of human trafficking and the protection of its victims and for compensation of the Council ́s framework decision 2002/629/RIA (EUT L 101 of 15.4.2011, p. 1).

Is the tenderer aware of breaches of environmental provisions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.

Is the tenderer aware of breaches of provisions on…

… working conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.

… social conditions as stated in national law, the relevant notice or procurement documents or Article 18 (2) of Directive 2014/24/EU.

Has the tenderer entered into agreement(s) with other tenderers with the intention of turning the competition?

Has the tenderer committed serious errors in professional practice? If relevant, see the definitions in national law, the relevant notice or procurement documents.

Have the tenderer:a) given grossly incorrect information when notifying the information required to verify that there is no basis for rejection, or of the qualification requirements being met,b) failed to provide such information,c) subject to immediately submitting the supporting documents requested by the Contracting Authority, ord) improperly affecting the Contracting Authority's decision process to acquire confidential information that could give this an unlawful advantage in connection with competition, or negligently has given misleading information that can have a significant influence on decisions on rejection, selection or award?

Are tenderers aware of a conflict of interest as stated in national law, the relevant notice or procurement documents?

Has the tenderer or an entity associated with the supplier advised the contracting authority or in another way been involved in the planning of the competition?

Has the tenderer committed significant breaches of contract in connection with the fulfilment of a previous public contract, a previous contract with a public contracting authority or a previous concession contract, where the breach has led to the cancellation of the contract, compensation or other similar sanctions?

The contracting authority shall state that in Norway there are national rejection reasons. These shall be described in the procurement documents. Tenderers must respond to whether they are in one or more of the situations described in the national rejection reasons. Will the purely national rejection reasons, as stated in the relevant notice or in the procurement documents, apply?

Have tenderers failed to fulfil all their social security obligations in the country where they are established and in their member state, if this is a different country than what he is established in?

Has the tenderer not fulfilled his tax and duty obligations in the country in which he is established, and in the contracting authority's member state, if this is a different country than what he is established in?

Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.

Is the tenderer in a bankruptcy situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.

Is the supplier in a situation where he has been forced debt arrangement? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.

Is the tenderer in an insolvency situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers made mandatory in accordance with the current national law without the possibility for exceptions.

Oppdragsgiver
Navn og adresser
Navn: Arbeids- og velferdsetaten
Nasjonalt registreringsnummer: 889640782
Postadresse: Postboks 354
Postnummer: 8601
Poststed: Mo i Rana
Region: Nordland 🏙️
Land: Norge 🇳🇴
Kontaktpunkt: Gina Synnøve Andreassen
E-post: gina.synnove.andreassen@nav.no 📧
Telefon: 90683427 📞
URL: http://www.nav.no/ 🌏
Type oppdragsgiver
Offentligrettslig organ
Hovedaktivitet
Alminnelige offentlige tjenester
Kommunikasjon
URL for dokumenter: https://permalink.mercell.com/266106744.aspx 🌏
Deltakelses-URL: https://permalink.mercell.com/266106744.aspx 🌏
Elektronisk innsending: Påkrevd

Utfyllende informasjon
Klageinstans
Navn: Oslo tingrett
Nasjonalt registreringsnummer: 926 725 939
Postadresse: C. J. Hambros plass 4
Postnummer: 0164
Poststed: Oslo
Region: Oslo 🏙️
Land: Norge 🇳🇴
Kontaktpunkt: Gina Andreassen
E-post: gina.synnove.andreassen@nav.no 📧
Telefon: 90683427 📞
Klageprosedyre
Presis informasjon om frister for klageprosedyrer: There will be a waiting period of at least 10 days after the award of contract.
Informasjon om elektroniske arbeidsflyter
Elektronisk fakturering vil bli akseptert
Kilde: OJS 2025/S 201-689330 (2025-10-17)

Kunngjøring om tildeling av kontrakt (2026-04-13)
Gjenstand
Anskaffelsens omfang
Tittel: Procurement of a framework agreement for interpretation services for nav
Referansenummer: 25/11455
Estimert verdi eksklusive mva: 350 000 000 NOK 💰
Totalverdi for anskaffelsen (eksklusive mva): 350 000 000 NOK (framework approximate) 💰
Maksimumsverdi for rammeavtalene i denne kunngjøringen: 350 000 000 NOK 💰
Beskrivelse
Intern identifikator: 25/11455

Tildeling av kontrakt
Kontrakt/delkontrakt tildeles ✅
Klageprosedyrer
Antall klagere: 0
Identifikasjonsnummer for delkontrakt: LOT-0000
Kontraktnummer: Rammeavtale for tolketjenester til Nav
Dato for inngåelse av kontrakten: 2026-02-23 📅
Tittel: Framework agreement for interpretation services for Nav
Informasjon om tilbud
Antall mottatte tilbud fra SMB-er: 4
Informasjon om kontraktens/delkontraktens verdi (eksklusive mva)
Maksimumsverdi for rammeavtalen: 500 000 000 NOK 💰
Reestimert verdi av rammeavtalen: 350 000 000 NOK 💰
Anbudsidentifikator: Tilbud
Identifikator for lot eller gruppe av lot: LOT-0000
Navn og adresse på kontraktør
Navn: TolkeNett AS
Nasjonalt registreringsnummer: 993965294
Postadresse: Schweigaards gate 12
Postnummer: 0185
Poststed: Oslo
Region: Oslo 🏙️
Land: Norge 🇳🇴
Kontaktpunkt: TolkeNett AS
E-post: post@tolkenett.no 📧
Telefon: 22993299 📞
Vinneren er notert på et regulert marked ✅
Vinnerens størrelse: Liten

Oppdragsgiver
Kommunikasjon
The procurement is terminated ✅

Utfyllende informasjon
Klageprosedyre
Presis informasjon om frister for klageprosedyrer: Follow-up of LOA/FOA.
Kunngjøringsinformasjon
Foretrukket publiseringsdato: 2026-04-14Z 📅
Kilde: OJS 2026/S 072-251151 (2026-04-13)

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