NRK MA3227/19E Service Desk and Client Services — Qualification

Norsk rikskringkasting AS

One of NRK's main aims in its long term strategy is to be a world class broadcaster and producer of content. NRK believes that the core activities must have a higher priority in order to achieve this. NRK has therefore chosen to outsource parts of the IT services to external actors with expertise in such services. NRK will do this sequentially, split between the following categories:
1) Service desk and client services;
2) Network services;
3) Infrastructure as a service;
4) System consolidation and integration.
Click here https://permalink.mercell.com/108047609.aspx

Frist

Fristen for mottak av tilbud var 2019-08-28. Anskaffelsen ble publisert 2019-07-02.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• Sopra Steria AS (hovedenhet)

Hvem?

• Norsk rikskringkasting AS

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2019-07-02	Kunngjøring av konkurranse
2020-04-17	Kunngjøring om tildeling av kontrakt

Kunngjøring av konkurranse (2019-07-02)
Gjenstand
Anskaffelsens omfang
Tittel: Systems and technical consultancy services
Referansenummer: 2019/648
Kort beskrivelse:

One of NRK's main aims in its long term strategy is to be a world class broadcaster and producer of content. NRK believes that the core activities must have a higher priority in order to achieve this. NRK has therefore chosen to outsource parts of the IT services to external actors with expertise in such services. NRK will do this sequentially, split between the following categories: 1) Service desk and client services; 2) Network services; 3) Infrastructure as a service; 4) System consolidation and integration. Click here https://permalink.mercell.com/108047609.aspx

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Systemtjenester og tekniske konsulenttjenester 📦
Tilleggs-CPV: IT-tjenester 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Offentligrettslig organ
Navn på tildelende myndighet: Norsk rikskringkasting AS
Postadresse: Bjørnstjerne Bjørnsons plass 1
Postnummer: 0340
Poststed: Oslo
Kontakt
Internettadresse: https://permalink.mercell.com/108047609.aspx 🌏
E-post: thor.anders.mathisen@nrk.no 📧
Faks: +47 23048958 📠
URL for dokumenter: https://permalink.mercell.com/108047609.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/108047609.aspx 🌏

Referanse
Datoer
Sendt dato: 2019-07-02 📅
Innleveringsfrist: 2019-08-28 📅
Publiseringsdato: 2019-07-05 📅
Identifikatorer
Kunngjøringsnummer: 2019/S 128-315101
OJ-S-utgave: 128

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

1) Service desk and client services;

2) Network services;

3) Infrastructure as a service;

4) System consolidation and integration.

Click here https://permalink.mercell.com/108047609.aspx

Estimert totalverdi: 250 000 000 NOK 💰
Kort beskrivelse:

This procurement is for the first category, service desk and client services. NRK would like to enter into a contract with a collaboration partner who can provide both services.

NRK will achieve the following effects by outsourcing the operation of the service desk and client services:

1) Better quality;

2) Increased scalability and flexibility;

3) Continual improvements as regards efficiency, standardisation and automation;

4) Freeing up resources for use within production content and broadcasting.

Furthermore, the vision for the service desk and client services is standardised services based on all user needs with a high degree of automation and self-service. 7 areas are seen as particularly important: user focus, quality and stability, automation, continual improvements, proactiveness, standardisation, and self-service.

NRK's service desk can be described as SPOC and first-line support for IT related interaction. Client services include life time processing of clients — from the original set-up to operation, support, security, incident management and realisation — in second and third line support for client services. NRK has 9100 PC and Mac clients, plus 4 100 mobile telephones.

Estimert verdi eksklusive mva: 250 000 000 NOK 💰
Varighet: 36 måneder
Beskrivelse av fornyelser: 3 years, with an option for the Contracting Authority for an annual extension.
Beskrivelse av opsjoner:

Option 1: Sam services.

Option 2: End to end encryption for communication.

Option 3: Hard drive encryption.

Option 4: Life cycle management of Linux clients.

Option 5: Life cycle management of critical production and broadcasting clients.

Option 6: Client as a service (CaaS).

Option 7: VPN solution.

Utførelsessted
Hovedsted eller utførelsessted: Marienlyst, Oslo, NORWAY.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:

Legally registered company.

Requirement: candidates must be a legally registered company.

Documentation: a certificate or equivalent documentation showing that the candidate is registered in a public register in their home country.

Taxes and duties:

Requirement: candidates should not have considerable remarks as regards public tax payments.

Documentation: documentation that tax, payroll tax and VAT have been paid to the tax authorities, the Office of the Chief Municipal Treasurer (Norwegian form RF-1244 should be used). The certificate must not be dated earlier than 6 months prior to the deadline for the submission of applications. All tax arrears must be explained. The requirement is only obligatory for Norwegian candidates, but international candidates are encouraged to submit equivalent documentation.

Økonomisk og finansiell stilling:

Financial capacity:

Requirement: candidates must have sufficient economic and financial capacity to fulfil their contractual obligations.

Minste nivå(er) av standarder:

Documentation: the annual accounts for the last 3 fiscal years, including the income statement, balance, the board's annual report and an external auditor's report. Any recent relevant information, for example, quarterly reports. NRK will carry out a solidity assessment of the candidates' economic and financial situation through Experian, if available. If a candidate will also submit their own, or documentation that is not registered in Experian, the submitted material must:

1) Be based on the last relevant annual, or later economic information;

2) Give information on credit worthiness and the degree of bankruptcy risk;

3) Not be dated earlier than 3 months prior to the deadline for the submission of requests to participate. If a candidate will depend on the capacity of other companies to fulfil the qualification requirement, the attached commitment statement or similar must be completed and submitted from the relevant sub-suppliers. The statement must be duly signed by an authorised representative from the third party in question. Similar documentation to that requested above must also be submitted for the company in question.

Teknisk og faglig kapasitet:

Experience:

Requirement: candidates must have experience from previous relevant deliveries.

Capacity:

Requirement: candidates must have the capacity to fulfil the contract.

Quality assurance:

Requirement: candidates must have established suitable methods and/or systems to ensure the quality of the deliveries.

Information security:

Requirement: candidates must have established suitable methods and/or systems to ensure information security.

Minste nivå(er) av standarder:

Experience:

Documentation: documentation of the most important relevant deliveries in the last 3 years. The documentation must include:

1) The customer's name and contact information;

2) The scope of the delivery and the delivered systems and services;

3) The value and/or length of the delivery;

4) A statement of the relevance of the delivery for this procurement;

5) Statement as to whether the delivery was carried out by the candidate himself, or by sub-suppliers/collaboration partners. In the event of the latter, the part/scope of the delivery carried out by collaboration partners must be specified. The references do not necessarily have to be related to broadcasting. NRK reserves the right to undertake the necessary inquiries on the true relevance of the documented deliveries, in order to get a complete picture of the candidate's abilities.

Capacity:

Documentation: documentation of the candidate's organisation, professional and technical qualifications, whether they belong to the candidate himself or sub-suppliers/collaboration partners, which shows the number of personnel who will be available for the implementation of the contract, in particular:

1) A description of the candidate's organisation, structure and resources that the candidate will have at his disposal for fulfilment of the contract;

2) An overview of the technical facilities and capacity for the service desk and client services, including an overview of technology and services offered by the company, as well as the candidate's certification of them;

3) The number of employees who will be available for fulfilment of the contract in all areas and phases of the delivery. A description of the number of employees and their certification and levels of experience per area. The resources' organisational/legal entity must be identified. If a candidate will depend on other companies' capacity to fulfil the qualification requirements, a commitment statement or similar from relevant sub-suppliers or collaboration partners must be completed and submitted. The statement must be duly signed by an authorised representative from the third party in question. Similar documentation as that requested above must also be submitted for the companies in question.

Quality assurance:

Documentation: a copy of certificates (ISO9001 or equivalent) issued by an accredited certification body that document that the candidate has implemented quality assurance measures relevant to the scope. If a candidate is not certified in accordance with the relevant standards, a short presentation must be submitted of the candidate's implemented methods and/or systems for quality assurance for the relevant parts of the delivery. The documentation must have a general perspective with particular details on how the company maintains high quality and value for its customers through organisation, management, training, processes and routines.

Information security:

Documentation: a copy of certificates (ISO27001 or equivalent) issued by an accredited certification body that documents that the candidate has implemented information security assurance measures relevant to the scope. If a candidate is not certified in accordance with the relevant standards, a short presentation must be submitted of the candidate's implemented methods and/or systems for taking care of information security for the relevant parts of the delivery. The documentation must have a general perspective with particular details on how the company maintains information security through organisation, management, training, processes and routines.

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: engelsk 🗣️
norsk 🗣️
Tilbudets gyldighetsperiode: 3 måneder

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 976390512
Kontakt
Kontaktpunkt: Thor Anders Mathisen
Adresse til kjøperprofilen: http://www.nrk.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/108047609.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Kofa
Poststed: Bergen
Land: Norge 🇳🇴
Kilde: OJS 2019/S 128-315101 (2019-07-02)

Kunngjøring om tildeling av kontrakt (2020-04-17)
Gjenstand
Anskaffelsens omfang
Kort beskrivelse: NRK has signed a contract for the delivery of service desk and client services.
Totalverdi for anskaffelsen: 250 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2020-04-17 📅
Publiseringsdato: 2020-04-20 📅
Identifikatorer
Kunngjøringsnummer: 2020/S 077-183114
Refererer til kunngjøring: 2019/S 128-315101
OJ-S-utgave: 77

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:

Beskrivelse av opsjoner: Option 2: End-to-end encryption for communication.

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Quality of service
Kvalitetskriterium (vekting): 75
Kostnadskriterium (navn): Costs
Kostnadskriterium (vekting): 25

Tildeling av kontrakt
Dato for kontraktinngåelse: 2020-04-07 📅
Navn: Sopra Steria AS (hovedenhet)
Postadresse: Biskop Gunnerus' gate 14 A
Poststed: Oslo
Postnummer: 0185
Land: Norge 🇳🇴
Telefon: +47 22575600 📞
E-post: salg.no@soprasteria.com 📧
Land: Oslo 🏙️
Totalverdi for anskaffelsen: 250 000 000 NOK 💰
Informasjon om tilbud
Antall mottatte tilbud: 3
Kilde: OJS 2020/S 077-183114 (2020-04-17)

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