Purchase of service and support agreement for phone system with call center service as well as purchase of equipment

Statens kartverk

The Principal would like to enter into an agreement which encompasses service and maintenance for the telephone system with call centre and support systems. The Service agreement shall ensure that the telephone system has the highest possible uptime, and in the event of errors and defects in the system, the supplier will troubleshoot and fix within specified deadlines. The Principal shall also buy equipment (HW) and software (SW) for expansions and upgrades from the supplier and that the supplier shall repair defective equipment.
All interested suppliers can retrieve the tender documents with attachments from: https://atc01.avantra.se/avantra/Customer/Kartverket/modules/purchase/published

Frist

Fristen for mottak av tilbud var 2014-02-17. Anskaffelsen ble publisert 2014-01-09.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2014-01-09 Kunngjøring av konkurranse
Kunngjøring av konkurranse (2014-01-09)
Gjenstand
Anskaffelsens omfang
Tittel: Development of service level agreements
Antall eller omfang:
The Principal would like to enter into an agreement which encompasses service and maintenance for the telephone system with call centre and support systems. The Service agreement shall ensure that the telephone system has the highest possible uptime, and in the event of errors and defects in the system, the supplier will troubleshoot and fix within specified deadlines. The Principal shall also buy equipment (HW) and software (SW) for expansions and upgrades from the supplier and that the supplier shall repair defective equipment.More information on the procurement and scope of work is included in appendix 1 Requirement Specifications.If the supplier finds that tender documentation does not provide adequate guidance, he can with written request ask for additional information from the Principal through the supplier portal,https://atc01.avantra.se/avantra/Customer/Kartverket/modules/purchase/published1 500 0002 500 000
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Utarbeidelse av serviceavtaler 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Nasjonalt eller føderalt byrå/kontor
Navn på tildelende myndighet: Statens kartverk
Postadresse: Kartverksveien 21
Postnummer: 3507
Poststed: Hønefoss
Kontakt
Internettadresse: http://www.kartverket.no 🌏
E-post: stale.rovelstad@kartverket.no 📧
Telefon: +47 08700 📞

Referanse
Datoer
Sendt dato: 2014-01-09 📅
Innleveringsfrist: 2014-02-17 📅
Publiseringsdato: 2014-01-11 📅
Identifikatorer
Kunngjøringsnummer: 2014/S 008-010508
OJ-S-utgave: 8
Tilleggsinformasjon
All interested suppliers can retrieve the tender documents with attachments from: https://atc01.avantra.se/avantra/Customer/Kartverket/modules/purchase/published

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
The Principal would like to enter into an agreement which encompasses service and maintenance for the telephone system with call centre and support systems. The Service agreement shall ensure that the telephone system has the highest possible uptime, and in the event of errors and defects in the system, the supplier will troubleshoot and fix within specified deadlines. The Principal shall also buy equipment (HW) and software (SW) for expansions and upgrades from the supplier and that the supplier shall repair defective equipment.
Vis mer
All interested suppliers can retrieve the tender documents with attachments from: https://atc01.avantra.se/avantra/Customer/Kartverket/modules/purchase/published
Antall eller omfang:
The Principal would like to enter into an agreement which encompasses service and maintenance for the telephone system with call centre and support systems. The Service agreement shall ensure that the telephone system has the highest possible uptime, and in the event of errors and defects in the system, the supplier will troubleshoot and fix within specified deadlines. The Principal shall also buy equipment (HW) and software (SW) for expansions and upgrades from the supplier and that the supplier shall repair defective equipment.
Vis mer
More information on the procurement and scope of work is included in appendix 1 Requirement Specifications.
If the supplier finds that tender documentation does not provide adequate guidance, he can with written request ask for additional information from the Principal through the supplier portal,
Estimert verdi eksklusive mva: 1 500 000 💰
2 500 000 💰
Beskrivelse av opsjoner:
The Principal has the option to extend the contract on the same terms for 1+1+1 year so that the total possible contract length is 4 years.
Antall mulige forlengelser: 3
Tidsramme for senere kontrakter: 12 måneder
Referansenummer: 13/09323
Utførelsessted
Hovedsted eller utførelsessted: Hønefoss.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Qualification requirements are specified in the questionnaire at the supplier portal. This should be filled out by the suppliers and requested documentation should be submitted with the quotation.
Økonomisk og finansiell stilling:
Qualification requirements are specified in the questionnaire at the supplier portal. This should be filled out by the suppliers and requested documentation should be submitted with the quotation.
Teknisk og faglig kapasitet:
Qualification requirements are specified in the questionnaire at the supplier portal. This should be filled out by the suppliers and requested documentation should be submitted with the quotation.
Kontraktutførelse
Hovedfinansieringsvilkår og betalingsordninger og/eller henvisning til relevante bestemmelser som regulerer dem:
Terms and Conditions for the implementation of ECF (electronic commerce format):
Delivery of electronic invoices will occur in the chosen communication method of the Directorate for Financial Management at the time. If the communication method changes, the supplier will be notified six months before necessary changes occur.
All invoices will be sent electronically. The customer can receive electronic invoice in ECF format. Customer is connected to wireless hotspots with association number 971040238.
Invoice delivered by e-mail in pdf format will not be accepted.
Invoicing time:
Payment shall be made 30 (thirty) calendar day after invoice. Supplier's invoices shall be specified and documented so that the customer can easily check the invoice in relation to the agreed payment.
Personalets navn og faglige kvalifikasjoner ✅

Prosedyre
Tilbudets gyldighetsperiode: 2014-04-24 📅
Dato for åpning av tilbud: 2014-02-17 📅
Språk
Andre språk: Norwegian

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 971040238
Kontakt
Kontaktpunkt: Steelwork Ståle Rovelstad
Ståle Rovelstad
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Supplier/CompanyInformation/Index/3708 🌏

Referanse
Datoer
Startdato: 2014-03-11 📅
Sluttdato: 2015-03-11 📅
Identifikatorer
Referansenummer tildelt av oppdragsgiver: 13/09323
Kilde: OJS 2014/S 008-010508 (2014-01-09)
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