The Principal would like to enter into an agreement which encompasses service and maintenance for the telephone system with call centre and support systems. The Service agreement shall ensure that the telephone system has the highest possible uptime, and in the event of errors and defects in the system, the supplier will troubleshoot and fix within specified deadlines. The Principal shall also buy equipment (HW) and software (SW) for expansions and upgrades from the supplier and that the supplier shall repair defective equipment.
All interested suppliers can retrieve the tender documents with attachments from: https://atc01.avantra.se/avantra/Customer/Kartverket/modules/purchase/published
Frist
Fristen for mottak av tilbud var 2014-02-17.
Anskaffelsen ble publisert 2014-01-09.
Kunngjøring av konkurranse (2014-01-09) Gjenstand Anskaffelsens omfang
Tittel: Development of service level agreements
Antall eller omfang:
“The Principal would like to enter into an agreement which encompasses service and maintenance for the telephone system with call centre and support systems....”
Antall eller omfang
The Principal would like to enter into an agreement which encompasses service and maintenance for the telephone system with call centre and support systems. The Service agreement shall ensure that the telephone system has the highest possible uptime, and in the event of errors and defects in the system, the supplier will troubleshoot and fix within specified deadlines. The Principal shall also buy equipment (HW) and software (SW) for expansions and upgrades from the supplier and that the supplier shall repair defective equipment.More information on the procurement and scope of work is included in appendix 1 Requirement Specifications.If the supplier finds that tender documentation does not provide adequate guidance, he can with written request ask for additional information from the Principal through the supplier portal,https://atc01.avantra.se/avantra/Customer/Kartverket/modules/purchase/published1 500 0002 500 000
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Utarbeidelse av serviceavtaler📦
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Oppdragsgiver Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Nasjonalt eller føderalt byrå/kontor
Navn på tildelende myndighet: Statens kartverk
Postadresse: Kartverksveien 21
Postnummer: 3507
Poststed: Hønefoss
Kontakt
Internettadresse: http://www.kartverket.no🌏
E-post: stale.rovelstad@kartverket.no📧
Telefon: +47 08700📞
“All interested suppliers can retrieve the tender documents with attachments from: https://atc01.avantra.se/avantra/Customer/Kartverket/modules/purchase/published”