Procurement of CRM and ECM for Export Credit Norway LtD

Eksportkreditt Norge AS

Export Credit Norway, henceforth referred to as the Awarding Authority, has up to now managed documents and various cases in Excel spreadsheets and on file servers. Based on a user friendly and efficiency perspective this system is, in the long term, not sufficient. During 2013, the Awarding Authority shall therefore procure one integrated system for Customer Relationship Management (CRM) and Enterprise Content Management (ECM).
In November 2012 the Awarding Authority implemented a Request for information (RFI) process with demonstration of products and based on this, the objective depiction may be summarised as follows:
— The Awarding Authority requests an intuitive and user friendly system where contacts and cases can be managed in an overall manner and in a surveyable operating area,
— The system shall handle all of the Awarding Authority's contacts,
— The system shall also handle the case outline with an overall overview of involved parties, relevant documents, e-mails, etc.,
— Loan data are handled in the lending system SLS (Specialized Loan Servicing) and integrations towards SLS shall be developed. The product demonstrations have indicated that functionality beyond what is normally found in a CRM system is required. This applies for the following areas, where connection to ECM System is probable:
— Version management of documents,
— Management of e-mails,
— Search across cases and customers, both on Meta data as well as content in documents, e-mails and attachments,
— Option for control access and security.
During the process the Awarding Authority wishes to relate to one supplier, only. Suppliers who can deliver parts of the requested functionality, only, are therefore asked to submit tenders in cooperation with a supplier who can complete the Awarding Authority's total requirement.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=278661.

Frist

Fristen for mottak av tilbud var 2013-02-27. Anskaffelsen ble publisert 2013-01-18.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2013-01-18 Kunngjøring av konkurranse
2013-06-05 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2013-01-18)
Gjenstand
Anskaffelsens omfang
Tittel: Document management software package
Antall eller omfang: 1 400 0004 000 000
Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Varer
Forskrift: Den europeiske union, med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Programvare for dokumentadministrasjon 📦

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Eksportkreditt Norge AS
Postadresse: Hieronymus Heyerdahls Gate 1, P.O. Box 1315 Vika
Postnummer: 0112
Poststed: Oslo
Kontakt
Internettadresse: http://www.eksportkreditt.no 🌏
E-post: srh@eksportkreditt.no 📧
Telefon: +47 22313500 📞

Referanse
Datoer
Sendt dato: 2013-01-18 📅
Innleveringsfrist: 2013-02-27 📅
Publiseringsdato: 2013-01-23 📅
Identifikatorer
Kunngjøringsnummer: 2013/S 016-023379
Refererer til kunngjøring: 2012/S 215-355195
OJ-S-utgave: 16
Tilleggsinformasjon
(NT Ref:279564)

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Export Credit Norway, henceforth referred to as the Awarding Authority, has up to now managed documents and various cases in Excel spreadsheets and on file servers. Based on a user friendly and efficiency perspective this system is, in the long term, not sufficient. During 2013, the Awarding Authority shall therefore procure one integrated system for Customer Relationship Management (CRM) and Enterprise Content Management (ECM).
Vis mer
In November 2012 the Awarding Authority implemented a Request for information (RFI) process with demonstration of products and based on this, the objective depiction may be summarised as follows:
— The Awarding Authority requests an intuitive and user friendly system where contacts and cases can be managed in an overall manner and in a surveyable operating area,
— The system shall handle all of the Awarding Authority's contacts,
— The system shall also handle the case outline with an overall overview of involved parties, relevant documents, e-mails, etc.,
— Loan data are handled in the lending system SLS (Specialized Loan Servicing) and integrations towards SLS shall be developed. The product demonstrations have indicated that functionality beyond what is normally found in a CRM system is required. This applies for the following areas, where connection to ECM System is probable:
Vis mer
— Version management of documents,
— Management of e-mails,
— Search across cases and customers, both on Meta data as well as content in documents, e-mails and attachments,
— Option for control access and security.
During the process the Awarding Authority wishes to relate to one supplier, only. Suppliers who can deliver parts of the requested functionality, only, are therefore asked to submit tenders in cooperation with a supplier who can complete the Awarding Authority's total requirement.
Vis mer
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=278661.
Estimert verdi eksklusive mva: 1 400 000 💰
4 000 000 💰
Beskrivelse av opsjoner: Options are described in the requirement specification.
Foreløpig tidsplan for bruk av opsjoner: 12 måneder
Utførelsessted
Hovedsted eller utførelsessted: Oslo, Norway.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
(1) Company registration certificate.
(2) Evidence of enrolment on the professional or trade register, as required by national law, in the country where the company is established.
(3) Value added tax certificate (National requirement).
(4) Company tax certificate (National requirement).
(5) Self-declaration in compliance with Appendix 2 (HSE) of the Norwegian procurement regulations (National requirement).
Økonomisk og finansiell stilling:
(1) The company's most recent annual report including new information of relevance to the company's accounting figures.
(2) Presentation of the company's annual accounts, or extracts thereof.
(3) Other documentation required (please state below)
Credit appraisal
Teknisk og faglig kapasitet:
(1) Manpower proposed for this contract (organisation chart) with names and CV's of the key personnel who will be responsible for its execution (for service and works contracts).
(2) A list of the principal deliveries effected, or main services provided, by the company, in the past three years, with the values, dates and recipients (for supply and service contracts).
(3) A statement of the quality assurance/quality control system operated by the company.
Kontraktutførelse
Innskudd og garantier som kreves: See the tender documents.
Hovedfinansieringsvilkår og betalingsordninger og/eller henvisning til relevante bestemmelser som regulerer dem: Fixed price.

Prosedyre
Tilbudets gyldighetsperiode: 4 måneder
Dato for åpning av tilbud: 2013-02-27 📅
Åpningssted: Hieronymus Heyerdahls gate 1, Oslo, Norway.
Sted: Hieronymus Heyerdahls gate 1, Oslo, Norway.
Språk
Andre språk: Norwegian

Oppdragsgiver
Identitet
Annen type oppdragsgiver: Other
Kontakt
Kontaktpunkt: Stig Roar Lier Habbestad
Internettadresse: www.eksportkreditt.no 🌏
Adresse til kjøperprofilen: http://www.doffin.no//search/Search_AuthProfile.aspx?ID=AA38514 🌏
Navn: Eksportkreditt Norge AS
URL for ytterligere informasjon: www.eksportkreditt.no 🌏
URL for dokumenter: www.eksportkreditt.no 🌏
URL for deltakelse: www.eksportkreditt.no 🌏

Referanse
Datoer
Publiseringsdato: 2012-11-08 📅
Identifikatorer
Kunngjøringsnummer i OJ S: 2012/S 215-355195
Kilde: OJS 2013/S 016-023379 (2013-01-18)
Kunngjøring om tildeling av kontrakt (2013-06-05)
Gjenstand
Anskaffelsens omfang
Totalverdi for anskaffelsen: 5 000 000 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2013-06-05 📅
Publiseringsdato: 2013-06-06 📅
Identifikatorer
Kunngjøringsnummer: 2013/S 108-185500
Refererer til kunngjøring: 2013/S 16-023379
OJ-S-utgave: 108
Tilleggsinformasjon
(NT Ref:296632)

Prosedyre
Tildelingskriterier
Kriterium: 1. Total cost (25)
2. Quality (65)
3. Project and progress plan (10)

Tildeling av kontrakt
Dato for kontraktinngåelse: 2013-04-10 📅
Navn: Contesto As
Postadresse: Jernbanetorget 4B
Poststed: Oslo
Postnummer: 0254
Land: Norge 🇳🇴
Informasjon om tilbud
Antall mottatte tilbud: 3
Kilde: OJS 2013/S 108-185500 (2013-06-05)
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