Procurement of CRM and ECM for Export Credit Norway LtD

Eksportkreditt Norge AS

Export Credit Norway, henceforth referred to as the Awarding Authority, has up to now managed documents and various cases in Excel spreadsheets and on file servers. Based on a user friendly and efficiency perspective this system is, in the long term, not sufficient. During 2013, the Awarding Authority shall therefore procure one integrated system for Customer Relationship Management (CRM) and Enterprise Content Management (ECM).
In November 2012 the Awarding Authority implemented a Request for information (RFI) process with demonstration of products and based on this, the objective depiction may be summarised as follows:
— The Awarding Authority requests an intuitive and user friendly system where contacts and cases can be managed in an overall manner and in a surveyable operating area,
— The system shall handle all of the Awarding Authority's contacts,
— The system shall also handle the case outline with an overall overview of involved parties, relevant documents, e-mails, etc.,
— Loan data are handled in the lending system SLS (Specialized Loan Servicing) and integrations towards SLS shall be developed. The product demonstrations have indicated that functionality beyond what is normally found in a CRM system is required. This applies for the following areas, where connection to ECM System is probable:
— Version management of documents,
— Management of e-mails,
— Search across cases and customers, both on Meta data as well as content in documents, e-mails and attachments,
— Option for control access and security.
During the process the Awarding Authority wishes to relate to one supplier, only. Suppliers who can deliver parts of the requested functionality, only, are therefore asked to submit tenders in cooperation with a supplier who can complete the Awarding Authority's total requirement.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin Web Site at http://www.doffin.no/Search/Search_Switch.aspx?ID=278661.

Frist
Fristen for mottak av tilbud var 2013-02-27. Anskaffelsen ble publisert 2013-01-18.

Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

• • Contesto As

Hvem?

• • Eksportkreditt Norge AS

Hva?

• • Programvare for dokumentadministrasjon › Dokumenthåndteringssystem
• • Tidsplanleggings- og produksjonsprogramvare › Programvare for kontakthåndtering
• • Programvare for økonomianalyse og regnskap › Programvare for håndtering av kundekontakter