Sykehuset Østfold Hf, department for procurement and contract, hereby invites tenderers to a contest for a framework agreement for the purchase of call distribution system for the various hospital departments.
A call distribution system is an ICT solution which co-ordinates telephone calls from the customer (patient/next of kin) to a, for example, hospital department. The department plan their operations by administering all incoming calls. The system shall prioritise and divide incoming calls in accordance with the type of call the customers place (i.e. making appointments, contact with doctor, cancellations etc.).
The size/scope of this contract is currently an out-patient department at the hospital with an estimated 4 year agreement/NOK 600 000.
Award authority retains the right to include consecutive out-patient departments during the contractual period. It is difficult for the award authority to estimate the volume of the assignment as other departments in SØ can also make use of the system. The volume is an estimation only, in no way binding on the award authority, and will depend on which/how many out-patient departments will be included in the contract.
Note: To register your interest in this notice and obtain any additional information please visit the Doffin web site at http://www.doffin.no/Search/Search_Switch.aspx?ID=229026.
Frist
Fristen for mottak av tilbud var 2011-06-07.
Anskaffelsen ble publisert 2011-04-19.
Kunngjøring av konkurranse (2011-04-19) Gjenstand Anskaffelsens omfang
Tittel: telephone operator services
Antall eller omfang:
“The size/scope of this contract is currently an out-patient department at the hospital with an estimated 4 year agreement/NOK 600 000.Award authority...”
Antall eller omfang
The size/scope of this contract is currently an out-patient department at the hospital with an estimated 4 year agreement/NOK 600 000.Award authority retains the right to include consecutive out-patient departments during the contractual period. It is difficult for the award authority to estimate the volume of the assignment as other departments in SØ can also make use of the system. The volume is an estimation only, in no way binding on the award authority, and will depend on which/how many out-patient departments will be included in the contract.550 000650 000
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Telefonisttjenester📦
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Oppdragsgiver Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Offentligrettslig organ
Postadresse: Postboks 1074
Postnummer: 1603
Poststed: Fredrikstad
Kontakt
Internettadresse: http://www.sykehuset-ostfold.no🌏
“See tender documents for further information all communication by e-mail to case handler stated in tender documents.”
Kilde: OJS 2011/S 077-126974 (2011-04-19)