Norsk Tipping would like a technology partner for customer service that takes general responsibility, is future-orientated, and that can be the best partner for the company as regards the choice of technology and systems for the period up until 2030. Norsk Tipping would like to b e a role model for other customer centres nationally and internationally by using advanced technology, and through this, be an attractive reference customer for the chosen supplier. Customer service must contribute to creating Norway's best digital customer experience in an efficient way.
The contest documents in this procurement are only in Norwegian.
Frist
Fristen for mottak av tilbud var 2023-11-01.
Anskaffelsen ble publisert 2023-09-26.
Leverandører
Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:
Kunngjøring av konkurranse (2023-09-26) Gjenstand Anskaffelsens omfang
Tittel: Technical computer support services
Referansenummer: NT-23-0300
Kort beskrivelse:
“Norsk Tipping would like a technology partner for customer service that takes general responsibility, is future-orientated, and that can be the best partner...”
Kort beskrivelse
Norsk Tipping would like a technology partner for customer service that takes general responsibility, is future-orientated, and that can be the best partner for the company as regards the choice of technology and systems for the period up until 2030. Norsk Tipping would like to b e a role model for other customer centres nationally and internationally by using advanced technology, and through this, be an attractive reference customer for the chosen supplier. Customer service must contribute to creating Norway's best digital customer experience in an efficient way.
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Teknisk support i forbindelse med datamaskiner📦
Tilleggs-CPV: IT-tjenester📦 Utførelsessted
NUTS-region: Innlandet🏙️
Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet
Kunngjøring om tildeling av kontrakt (2024-02-28) Gjenstand Anskaffelsens omfang
Tittel: Customer Service Technology Partner
Kort beskrivelse:
“Norsk Tipping has entered into an agreement with Advania Norge AS. Norsk Tipping's "Teknologipartner for kundeservice" is responsible for the future and can...”
Kort beskrivelse
Norsk Tipping has entered into an agreement with Advania Norge AS. Norsk Tipping's "Teknologipartner for kundeservice" is responsible for the future and can be the best partner for the company as regards the choice of technology and systems in the period up until 2030. Norsk Tipping would like to be a role model for other customer centres nationally and internationally by using advanced technology, and through this it will be an attractive reference customer for the chosen tenderer. Customer service shall contribute to creating Norway's best digital customer experience in an efficient way.
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Kontrakttype: Tjenester
Produkter/tjenester: Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte 📦
Estimert verdi eksklusive mva: 20 000 000 NOK 💰
Totalverdi for anskaffelsen (eksklusive mva): 20 000 000 NOK 💰
Beskrivelse
Beskrivelse av anskaffelsen:
“Norsk Tipping has entered into an agreement with Advania Norge AS. Norsk Tipping's "Teknologipartner for kundeservice" is responsible for the future and can...”
Beskrivelse av anskaffelsen
Norsk Tipping has entered into an agreement with Advania Norge AS. Norsk Tipping's "Teknologipartner for kundeservice" is responsible for the future and can be the best partner for the company as regards the choice of technology and systems in the period up until 2030. Norsk Tipping would like to be a role model for other customer centres nationally and internationally by using advanced technology, and through this it will be an attractive reference customer for the chosen tenderer. Customer service shall contribute to creating Norway's best digital customer experience in an efficient way.
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Hovedsted eller utførelsessted:
“Advania Norge AS has been chosen as a consultant in the area of Teknologipartner.”
Utførelsessted: Innlandet🏙️ Varighet
Startdato: 2024-03-01 📅
Sluttdato: 2028-02-28 📅
Tildelingskriterier
Kostnadskriterium (navn): Cost of work
Kostnadskriterium (vekting): 30
Kvalitetskriterium (navn): System Quality
Kvalitetskriterium (vekting): 35
Kvalitetskriterium (navn): Expertise
Tittel
Identifikasjonsnummer for delkontrakt: LOT-0000
Prosedyre Prosedyretype
Konkurranse med forhandling og forutgående konkurransekunngjøring ✅
Tildeling av kontrakt
Kontrakt/delkontrakt tildeles ✅
Identifikasjonsnummer for delkontrakt: LOT-0000
Tittel: Tender documentation- Advania Norge AS
Navn og adresse på kontraktør
Navn: Advania Norge AS
Nasjonalt registreringsnummer: 992009241
Postadresse: Pilestredet 33
Postnummer: 0166
Poststed: Oslo
Land: Norge 🇳🇴
E-post: lars.borgestrand@advania.no📧
Telefon: +47 81558040📞
Oppdragsgiver Navn og adresser
Navn: Norsk Tipping AS
Nasjonalt registreringsnummer: 925836613
Postadresse: Postboks 4414
Postnummer: 2325
Poststed: Hamar
Land: Norge 🇳🇴
E-post: erik.johannesen@norsk-tipping.no📧
Telefon: +47 62514000📞
URL: http://www.norsk-tipping.no🌏 Type oppdragsgiver
Offentligrettslig organ
Hovedaktivitet
Alminnelige offentlige tjenester