Drammen municipality has a telephony system with a local centre in the municipality ́s computer centre. The telephony system consists of Avaya Aura telephone exchange and Trio telephony support system. The central is connected to IPT (ip trunk) with the operator Telia.The municipality ́s policy states that all locations for stand-by considerations shall have a minimum of one telephone in the landline telephone network, although many entities as far as possible switch to mobile telephony. The municipality has terminated the current service contract with Sopra Steria, starting 20 March 2025. This agreement included the operation of all of the municipality's clients, networks, local computer rooms, and the customer's virtual computer room at Microsoft Azure, also included a telephony service delivery. A decision has been made that the maintenance and service services for telephony shall be outsourced for a separate Maintenance Contract (SSA-V) with the valid duration terms thereof, c.f. point 2.3. In spring 2025 the municipality intends to re-procure all or parts of the service spectrum that were covered by the contract with Sopra Steria. The procurement of telephony services must be seen as a part of this work, and the chosen tenderer must deal with the daily follow-up of the work under the contract during 2025/2026, it may be transferred from the Municipality to one of the municipality's service providers who will be responsible for following up parts of the service spectrum.
Frist
Fristen for mottak av tilbud var 2025-04-04.
Anskaffelsen ble publisert 2025-03-03.
Kunngjøring av konkurranse (2025-03-03) Gjenstand Anskaffelsens omfang
Tittel: Procurement of maintenance and servicing services for the municipality ́s telephony systems.
Referansenummer: 25/08775
Kort beskrivelse:
“Drammen municipality has a telephony system with a local centre in the municipality ́s computer centre. The telephony system consists of Avaya Aura...”
Kort beskrivelse
Drammen municipality has a telephony system with a local centre in the municipality ́s computer centre. The telephony system consists of Avaya Aura telephone exchange and Trio telephony support system. The central is connected to IPT (ip trunk) with the operator Telia.The municipality ́s policy states that all locations for stand-by considerations shall have a minimum of one telephone in the landline telephone network, although many entities as far as possible switch to mobile telephony. The municipality has terminated the current service contract with Sopra Steria, starting 20 March 2025. This agreement included the operation of all of the municipality's clients, networks, local computer rooms, and the customer's virtual computer room at Microsoft Azure, also included a telephony service delivery. A decision has been made that the maintenance and service services for telephony shall be outsourced for a separate Maintenance Contract (SSA-V) with the valid duration terms thereof, c.f. point 2.3. In spring 2025 the municipality intends to re-procure all or parts of the service spectrum that were covered by the contract with Sopra Steria. The procurement of telephony services must be seen as a part of this work, and the chosen tenderer must deal with the daily follow-up of the work under the contract during 2025/2026, it may be transferred from the Municipality to one of the municipality's service providers who will be responsible for following up parts of the service spectrum.
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Kontrakttype: Tjenester
Produkter/tjenester: Telefon- og dataoverføringstjenester📦 Beskrivelse
Beskrivelse av anskaffelsen:
“Drammen municipality has a telephony system with a local centre in the municipality ́s computer centre. The telephony system consists of Avaya Aura...”
Beskrivelse av anskaffelsen
Drammen municipality has a telephony system with a local centre in the municipality ́s computer centre. The telephony system consists of Avaya Aura telephone exchange and Trio telephony support system. The central is connected to IPT (ip trunk) with the operator Telia.The municipality ́s policy states that all locations for stand-by considerations shall have a minimum of one telephone in the landline telephone network, although many entities as far as possible switch to mobile telephony. The municipality has terminated the current service contract with Sopra Steria, starting 20 March 2025. This agreement included the operation of all of the municipality's clients, networks, local computer rooms, and the customer's virtual computer room at Microsoft Azure, also included a telephony service delivery. A decision has been made that the maintenance and service services for telephony shall be outsourced for a separate Maintenance Contract (SSA-V) with the valid duration terms thereof, c.f. point 2.3. In spring 2025 the municipality intends to re-procure all or parts of the service spectrum that were covered by the contract with Sopra Steria. The procurement of telephony services must be seen as a part of this work, and the chosen tenderer must deal with the daily follow-up of the work under the contract during 2025/2026, it may be transferred from the Municipality to one of the municipality's service providers who will be responsible for following up parts of the service spectrum.
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Tilleggsprodukter/-tjenester: Telefonnettverksutstyr📦
Tilleggsprodukter/-tjenester: Telefonforbindelser📦
Tilleggsprodukter/-tjenester: Telefonnettverk📦
Tilleggsprodukter/-tjenester: Nødtelefoner📦
Tilleggsprodukter/-tjenester: Offentlige telefoner📦
Tilleggsprodukter/-tjenester: Digitale telefonsentraler📦
Utførelsessted: Viken🏙️ Varighet
Startdato: 2025-04-27 📅
Sluttdato: 2031-04-29 📅
Informasjon om opsjoner
Opsjoner ✅
Beskrivelse av opsjoner:
“The duration of the agreement is indefinite and is regulated by the duration provision in SSA-V point 4.1.” Tittel
Identifikasjonsnummer for delkontrakt: LOT-0000
Prosedyre Prosedyretype
Åpen anbudskonkurranse ✅ Administrativ informasjon
Frist for mottak av tilbud eller forespørsler om deltakelse: 2025-04-04 10:00:00 📅
Vilkår for åpning av tilbud: 2025-04-04 10:00:00 📅
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Minste tidsramme som tilbyderen må opprettholde tilbudet i: 3
Juridisk, økonomisk, finansiell og teknisk informasjon Økonomisk og finansiell stilling
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“'Total' annual turnover: The tenderer ́s ("total") annual turnover for the number of financial years requested in the tender notice or in the procurement...”
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'Total' annual turnover: The tenderer ́s ("total") annual turnover for the number of financial years requested in the tender notice or in the procurement documents is as follows:
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Liste og kort beskrivelse av utvelgelseskriterier:
“Average annual turnover: The tenderer ́s average annual turnover for the number of years requested in the notice or in the procurement documents is as follows:”
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“"Specific annual turnover": Are the tenderer's ("specific") annual turnover within the area that the contract applies to and specified in the notice or in...”
Liste og kort beskrivelse av utvelgelseskriterier
"Specific annual turnover": Are the tenderer's ("specific") annual turnover within the area that the contract applies to and specified in the notice or in the procurement documents for the number of accounting years requested is as follows:
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“Average set-up: Is the tenderer's average annual turnover within the area requested by the contract and specified in the notice or in the procurement...”
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Average set-up: Is the tenderer's average annual turnover within the area requested by the contract and specified in the notice or in the procurement documents for the number of financial years requested:
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Liste og kort beskrivelse av utvelgelseskriterier:
“The tenderer's establishment date: If the information about the turnover (combined or specific) is not available for the entire requested period, please...”
Liste og kort beskrivelse av utvelgelseskriterier
The tenderer's establishment date: If the information about the turnover (combined or specific) is not available for the entire requested period, please state the date the company was established, or the tenderers started their business:
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Liste og kort beskrivelse av utvelgelseskriterier:
“Financial key figures: For financial key figures stated in the notice or in the procurement documents, the tenderer declares that the actual value(s) of the...”
Liste og kort beskrivelse av utvelgelseskriterier
Financial key figures: For financial key figures stated in the notice or in the procurement documents, the tenderer declares that the actual value(s) of the requested key figures are as follows:
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“Liability insurance: The insured amount in the tenderer ́s liability insurance is the following:”
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“Other economic and financial requirements: Regarding any other economic and financial requirements that have been stated in the notice or in the procurement...”
Liste og kort beskrivelse av utvelgelseskriterier
Other economic and financial requirements: Regarding any other economic and financial requirements that have been stated in the notice or in the procurement documents, the tenderer declares that:
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Liste og kort beskrivelse av utvelgelseskriterier:
“5.4 Economic and financial capacity: Qualification requirement: Tenderers shall have sufficient economic and financial capacity to fulfil the contract....”
Liste og kort beskrivelse av utvelgelseskriterier
5.4 Economic and financial capacity: Qualification requirement: Tenderers shall have sufficient economic and financial capacity to fulfil the contract. Tenderers are required to be credit worthy and have financial solidity with a minimum credit score of A in accordance with an assessment made in CreditPro from the Credit information agency Bisnode AS or an equivalent approved credit rating agency. Documentation requirement: Credit evaluation/rating, not older than 3 months, based on the last known accounting figures. For companies that cannot be credit rated, approved accounting figures shall show satisfactory good credit worthiness and sufficient financial implementation ability/capacity. This will be assessed based on an overall assessment based on the following parameters: result degree, degree of liquidity, solidity, debt ratio and turnover. If a tenderer cannot present the above mentioned documentation, or would like to document that it gives a misleading picture of his financial situation, he shall prove his economic and financial position, using another document of relevance to the company's fiscal figures/finances. Tenderers shall in particular justify why the requested documentation possibly cannot be delivered or gives a misleading picture. Any guarantees and insurances given by a third party must cover all the financial losses that may arise due to non fulfilment of the contract. Any guarantors must document that they independently fulfil the qualification requirement for finances. The contracting authority reserves the right, nevertheless, to obtain financial information from other sources if there is uncertainty as to whether the requirement is fulfilled or not. All the obtained and any submitted information will form the basis for an overall assessment of whether the qualification requirement is fulfilled. Minimum qualification requirements
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Liste og kort beskrivelse av regler og kriterier:
“Certificates issued by independent bodies for quality assurance standards.: Can tenderers submit certificates issued by independent bodies that document...”
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Certificates issued by independent bodies for quality assurance standards.: Can tenderers submit certificates issued by independent bodies that document that the tenderer fulfils the stated quality assurance standards, including universal design requirements?
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“Certificates issued by independent bodies for environmental management standards.: Is the tenderer able to submit certificates issued by independent bodies...”
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Certificates issued by independent bodies for environmental management standards.: Is the tenderer able to submit certificates issued by independent bodies as documentation that the tenderer fulfils the stated environmental management systems or standards?
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Liste og kort beskrivelse av vilkår:
“Registered in a trade register: Tenderers are registered in a professional register in the member state in which the tenderer is established. As described...”
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Registered in a trade register: Tenderers are registered in a professional register in the member state in which the tenderer is established. As described in annex XI of directive 2014/24/EU; suppliers from certain member states may have to fulfil other requirements in the mentioned annex.
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Liste og kort beskrivelse av vilkår:
“Registered in a trade register or company register.: Tenderers are registered in a company register or a trade register in the member state in which the...”
Liste og kort beskrivelse av vilkår
Registered in a trade register or company register.: Tenderers are registered in a company register or a trade register in the member state in which the tenderer is established. As described in annex XI of directive 2014/24/EU; suppliers from certain member states may have to fulfil other requirements in the mentioned annex.
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Liste og kort beskrivelse av vilkår:
“In the case of service contracts: Authorisations from a particular organisation required: Is a specific authorisation required from a particular...”
Liste og kort beskrivelse av vilkår
In the case of service contracts: Authorisations from a particular organisation required: Is a specific authorisation required from a particular organisation to provide the service in the tenderer's home country?
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Liste og kort beskrivelse av vilkår:
“In the case of service contracts: Membership in a particular organisation is required: Is it necessary to have a particular membership in a particular...”
Liste og kort beskrivelse av vilkår
In the case of service contracts: Membership in a particular organisation is required: Is it necessary to have a particular membership in a particular organisation in order to provide the service in the tenderer ́s home country?
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Liste og kort beskrivelse av vilkår:
“5.2 Mandatory requirements (taxes and duties): Qualification requirement: Tenderers shall have their tax, employer contribution and VAT payments in order....”
Liste og kort beskrivelse av vilkår
5.2 Mandatory requirements (taxes and duties): Qualification requirement: Tenderers shall have their tax, employer contribution and VAT payments in order. Documentation requirement: Tax certificate or equivalent from the country where the company is registered, not older than 6 months. https://www.skatteetaten.no/skjema/attest-for-skatt-og-merverdiavgift/ If there are arrears, this must be justified. The requirement is only mandatory for Norwegian tenderers, but international tenderers are encouraged to submit equivalent documentation.
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Liste og kort beskrivelse av vilkår:
“5.3 The organisational and legal standing of the tenderer: Qualification requirement: Tenderers shall be a legally established company. Documentation...”
Liste og kort beskrivelse av vilkår
5.3 The organisational and legal standing of the tenderer: Qualification requirement: Tenderers shall be a legally established company. Documentation requirement: Company Registration Certificate, or equivalent from the country where the company is registered.
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“Services only: Only for services: In the reference period, the tenderer has carried out the following important goods deliveries of the requested type, or...”
Liste og kort beskrivelse av utvelgelseskriterier
Services only: Only for services: In the reference period, the tenderer has carried out the following important goods deliveries of the requested type, or the following important services of the requested type. The contracting authority can require up to three years experience and allow experience from the previous three years to be taken into consideration.
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Liste og kort beskrivelse av utvelgelseskriterier:
“Technical personnel or technical units: Tenderers can use the following technical personnel or technical units , particularly those who are responsible for...”
Liste og kort beskrivelse av utvelgelseskriterier
Technical personnel or technical units: Tenderers can use the following technical personnel or technical units , particularly those who are responsible for quality control: For technical personnel or technical units that do not directly belong to the tenderer ́s business, but if the capacity the tenderer will use, cf. part II, section C, separate ESPD forms shall be supplemented.
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Liste og kort beskrivelse av utvelgelseskriterier:
“Technical facilities and quality assurance measures: The tenderer utilises the following technical facilities and quality assurance measures and the...”
Liste og kort beskrivelse av utvelgelseskriterier
Technical facilities and quality assurance measures: The tenderer utilises the following technical facilities and quality assurance measures and the tenderer ́s survey and research facility is as follows:
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Liste og kort beskrivelse av utvelgelseskriterier:
“Investigation and research facilities: The tenderer ́s survey and research facilitates are as follows:”
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“Management and tracing of the supply chain: The tenderer will be able to use the following management of the supply chain and tracing systems for the...”
Liste og kort beskrivelse av utvelgelseskriterier
Management and tracing of the supply chain: The tenderer will be able to use the following management of the supply chain and tracing systems for the execution of the contract:
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Liste og kort beskrivelse av utvelgelseskriterier:
“Control Permission: For goods or services that are complicated, or that in exceptional cases shall be used for a particular purpose: Will the tenderer allow...”
Liste og kort beskrivelse av utvelgelseskriterier
Control Permission: For goods or services that are complicated, or that in exceptional cases shall be used for a particular purpose: Will the tenderer allow checks of the tenderer's production capacity or technical capacity and, where necessary, of the survey and research facilities that the tenderer has at its disposal and of quality control measures? The inspections shall be undertaken by the contracting authority or the contracting authority can leave it to a competent public body in the country where the tenderer is established.
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Liste og kort beskrivelse av utvelgelseskriterier:
“Education and professional qualifications: The following education and professional qualifications are possessed by the tenderer and/or (depending on the...”
Liste og kort beskrivelse av utvelgelseskriterier
Education and professional qualifications: The following education and professional qualifications are possessed by the tenderer and/or (depending on the requirements set in the notice or in the procurement documents) of the leading employees:
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“Environmental management measures: Tenderers can employ the following environmental management measures in connection with the execution of the contract:”
Liste og kort beskrivelse av utvelgelseskriterier:
“Number of employees in the management: The tenderer ́s number of employees in the management during the last three years was as follows:”
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“Average workforce: The tenderer's average annual workforce in the last three years has been as follows:”
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“Tools, materials and technical equipment.: Tenderers can use the following tools, material and technical equipment to carry out the contract:”
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“Portion of the contract to sub-suppliers.: The tenderer is considering to outsource the following part (as a percentage) of the contract to sub-suppliers....”
Liste og kort beskrivelse av utvelgelseskriterier
Portion of the contract to sub-suppliers.: The tenderer is considering to outsource the following part (as a percentage) of the contract to sub-suppliers. Note that if the tenderer has decided to outsource a part of the contract to sub-suppliers and will use the sub-suppliers ́ capacity to carry out this part, a special ESPD will be supplemented for such sub-suppliers, see part II, section C, above.
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Liste og kort beskrivelse av utvelgelseskriterier:
“5.5 Technical and professional qualifications: 5.5.1 Qualification requirement: Tenderers shall have carried out relevant deliveries in the last three...”
Liste og kort beskrivelse av utvelgelseskriterier
5.5 Technical and professional qualifications: 5.5.1 Qualification requirement: Tenderers shall have carried out relevant deliveries in the last three years. Relevant means experience from contracting authorities with equivalent service needs and complexity. Documentation requirement: A description shall be given of the most relevant deliveries of equivalent complexity and need in the last three (3) years. Three (3) references are requested. It must be clearly stated that assignments have been carried out with clear relevance in terms of services, complexity and volume. References shall, as a minimum, be described with the following information: The customer ́s name, contact information at the customer; name, position, email and telephone Brief description of the contract and the work done previously The time period and duration Size and number of users References can be contacted and controlled. This contact information must be provided. If a tenderer will use capacity from a parent company or other binding statement, see "Annex 2 to instructions to the tenderer Commitment Statement" Minimum requirements for qualification requirements.
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Liste og kort beskrivelse av utvelgelseskriterier:
“5.5 Technical and professional qualifications: 5.5.2 Qualification requirement: Tenderers shall have sufficient implementation ability. Documentation...”
Liste og kort beskrivelse av utvelgelseskriterier
5.5 Technical and professional qualifications: 5.5.2 Qualification requirement: Tenderers shall have sufficient implementation ability. Documentation requirement: Tenderers shall give a general description of the company ́s available resources for the requested service. Particular attention is made here to the requirements in Annex 1. If collaborating partners or sub-suppliers must enclose a Commitment Statement (Annex 2 to the Instructions to the tenderer's "Commitment Statement"). It is important that it is clearly stated in which area the collaboration partners or sub-suppliers contribute, cf. the above description. Minimum qualification requirements