Digdir needs a case management system in order to receive and respond to user enquiries that currently come into resident-oriented user-support for the ID port and Altinn, or to other internal help-desks and email addresses serviced by multiple caseworkers in the Directorate. We do not need a complete CRM system. We are not building a customer base, but respond primarily to individual enquiries.
The need and requirements for the delivery is further described in the appendices attached under ‘documents’ in Mercell.
Digdir currently uses the case management system eRequest from Innovit. The contract with Innovit expires 24 January 2022, it is important for Digdir that we have a new contract in place well before that.
Frist
Fristen for mottak av tilbud var 2021-09-06.
Anskaffelsen ble publisert 2021-08-03.
Kunngjøring av konkurranse (2021-08-03) Gjenstand Anskaffelsens omfang
Tittel: Software supply services
Referansenummer: 21/00671
Kort beskrivelse:
“Digdir needs a case management system in order to receive and respond to user enquiries that currently come into resident-oriented user-support for the ID...”
Kort beskrivelse
Digdir needs a case management system in order to receive and respond to user enquiries that currently come into resident-oriented user-support for the ID port and Altinn, or to other internal help-desks and email addresses serviced by multiple caseworkers in the Directorate. We do not need a complete CRM system. We are not building a customer base, but respond primarily to individual enquiries.
Vis mer Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Levering av programvare📦
Tilleggs-CPV: Programvare og informasjonssystemer📦 Utførelsessted
NUTS-region: Nordland🏙️
Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet