Procurement of a process engine for a new case management platform

Utlendingsdirektoratet - UDI

UDI has started a process to replace the current case management system. Process follow-up, both the general process, the orchestration of automatic processes and follow-up of manual processes, is an important part of the new case management platform. This functionality can either be built from scratch via general development language, or procured through a process engine that offers configurable functionality. The expectation is that UDI's need for this type of process support will be best met through a lightweight process and rule engine. This will also be the cheapest solution.
UDI has been granted resources for 2019 to automise applications for citizenship cases, which will use a process engine and start the work on a new case management system. The expectation is that further case portfolios will be transferred to the new platform in the coming years, but this is not certain.

Frist

Fristen for mottak av tilbud var 2019-08-16. Anskaffelsen ble publisert 2019-07-11.

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2019-07-11 Kunngjøring av konkurranse
2019-07-17 Tilleggsinformasjon
Kunngjøring av konkurranse (2019-07-11)
Gjenstand
Anskaffelsens omfang
Tittel: Programming services
Referansenummer: 19/02563
Kort beskrivelse:
UDI has started a process to replace the current case management system. Process follow-up, both the general process, the orchestration of automatic processes and follow-up of manual processes, is an important part of the new case management platform. This functionality can either be built from scratch via general development language, or procured through a process engine that offers configurable functionality. The expectation is that UDI's need for this type of process support will be best met through a lightweight process and rule engine. This will also be the cheapest solution. UDI has been granted resources for 2019 to automise applications for citizenship cases, which will use a process engine and start the work on a new case management system. The expectation is that further case portfolios will be transferred to the new platform in the coming years, but this is not certain.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Programmeringstjenester 📦
Tilleggs-CPV: Programvare for dokumentadministrasjon 📦
Utførelsessted
NUTS-region: Oslo og Akershus 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Utlendingsdirektoratet - UDI
Postadresse: Hausmannsgate 21
Postnummer: 0182
Poststed: Oslo
Kontakt
Internettadresse: https://permalink.mercell.com/110159121.aspx 🌏
E-post: angre@udi.no 📧
URL for dokumenter: https://permalink.mercell.com/110159121.aspx 🌏
URL for deltakelse: https://permalink.mercell.com/110159121.aspx 🌏

Referanse
Datoer
Sendt dato: 2019-07-11 📅
Innleveringsfrist: 2019-08-16 📅
Publiseringsdato: 2019-07-16 📅
Identifikatorer
Kunngjøringsnummer: 2019/S 135-334111
OJ-S-utgave: 135

Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
UDI has started a process to replace the current case management system. Process follow-up, both the general process, the orchestration of automatic processes and follow-up of manual processes, is an important part of the new case management platform. This functionality can either be built from scratch via general development language, or procured through a process engine that offers configurable functionality. The expectation is that UDI's need for this type of process support will be best met through a lightweight process and rule engine. This will also be the cheapest solution.
Vis mer
UDI has been granted resources for 2019 to automise applications for citizenship cases, which will use a process engine and start the work on a new case management system. The expectation is that further case portfolios will be transferred to the new platform in the coming years, but this is not certain.
Vis mer
Content of the delivery.
The contract must include delivery of the following services and performance:
— Standard software, including documentation, based on the requirements in the enquiry,
— Training and assistance as required, there will be call-offs for this when needed.
Tenderers must offer options for the following services and performance.
— Option for further volumes in addition to citizenship applications, and free use of the product, see chapter 3.2, if this is not included in point 1,
— Option for support 24/7/365, if this is not included in point 1.
Tenderers can offer options for the following services and performance:
— B requirements that are not covered within the given framework.
Objective of the procurement.
— The objective is to get standard systems that cover as many of the requirements described in the enquiry as possible, so that the need for special adaptations and self-development is as little as possible,
— The goal is to have a contract within fixed or predictable financial limits and time frames,
— The goal is to have a system that allows efficient and simple processes and assignments,
— The goal is to establish a fully automatic system for processing applications,
— The goal is to have a total overview of the entire portfolio, waiting times and arrears,
— By modernising the system portfolio for the administration of foreigners, UDI will take this case portfolio out of EUF and thereby start the work of clearing the current case management system.
Varighet: 120 måneder
Beskrivelse av opsjoner:
Tenderers must offer options for the following services and performance.
— Option for further volumes in addition to citizenship applications, and free use of the product, see chapter 3.2, if this is not included in point 1,
— Option for support 24/7/365, if this is not included in point 1.
Tenderers can offer options for the following services and performance:
— B requirements that are not covered within the given framework.
Utførelsessted
Hovedsted eller utførelsessted: Oslo

Prosedyre
Rettslig grunnlag: 32014L0024
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2019-12-02 📅
Dato for åpning av tilbud: 2019-08-16 📅
Tidspunkt for åpning av tilbud: 12:00

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 974760746
Kontakt
Kontaktpunkt: Anne Greibrokk
Adresse til kjøperprofilen: http://www.udi.no/ 🌏
URL for dokumenter: https://permalink.mercell.com/110159121.aspx 🌏

Utfyllende informasjon
Klageinstans
Navn: Kofa
Poststed: Bergen
Land: Norge 🇳🇴
Kilde: OJS 2019/S 135-334111 (2019-07-11)
Tilleggsinformasjon (2019-07-17)
Gjenstand
Metadata for kunngjøring
Dokumenttype: Tilleggsinformasjon
Felles innkjøpsordliste (CPV)
Kode: Programvare for dokumentfremstilling 📦

Oppdragsgiver
Identitet
Navn på tildelende myndighet: Utlendingsdirektoratet — UDI

Referanse
Datoer
Sendt dato: 2019-07-17 📅
Publiseringsdato: 2019-07-22 📅
Identifikatorer
Kunngjøringsnummer: 2019/S 139-343544
Refererer til kunngjøring: 2019/S 135-334111
OJ-S-utgave: 139
Kilde: OJS 2019/S 139-343544 (2019-07-17)
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