Management and further development of the case processing system for guardianship

Statens sivilrettsforvaltning

The Contracting Authority would like to procure a new collaboration partner for the management (with an option for operation) and further development of the guardianship application (Vera), which is the case processing system for guardianship cases. The application is used by approx. 250 case workers in 16 county governor offices, as well as the Norwegian Civil Affairs Authority.

Frist

Fristen for mottak av tilbud var 2018-10-01. Anskaffelsen ble publisert 2018-06-21.

Hvem?

• Statens sivilrettsforvaltning

Hva?

Hvor?

• Norge

Anskaffelseshistorikk

Dato	Dokument
2018-06-21	Kunngjøring av konkurranse

Kunngjøring av konkurranse (2018-06-21)
Gjenstand
Anskaffelsens omfang
Tittel: IT services: consulting, software development, Internet and support
Referansenummer: 2018/1278
Kort beskrivelse:

Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS), med deltakelse av GPA-land
Felles innkjøpsordliste (CPV)
Kode: Datatjenester: rådgivning, programvareutvikling, internett og systemstøtte 📦
Tilleggs-CPV: Programvare og informasjonssystemer 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Prosedyretype: Konkurranse med forhandling
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Departement eller annen nasjonal eller føderal myndighet
Navn på tildelende myndighet: Statens sivilrettsforvaltning
Postadresse: Holbergs gate 1
Postnummer: 0166
Poststed: Oslo
Kontakt
Internettadresse: https://www.sivilrett.no 🌏
E-post: hallvard.sandnes.flateland@sivilrett.no 📧
Telefon: +47 98807986 📞
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=214564&B=DFO 🌏
URL for deltakelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=214564&B=DFO 🌏

Referanse
Datoer
Sendt dato: 2018-06-21 📅
Innleveringsfrist: 2018-10-01 📅
Publiseringsdato: 2018-06-23 📅
Identifikatorer
Kunngjøringsnummer: 2018/S 119-272094
OJ-S-utgave: 119
Tilleggsinformasjon

1) Tenderers can base their system on continued operation at the existing operational supplier. 2) Tenderers can also tender for a total system (maintenance, operation and other management assignments), in which the tenderer would take on the operation of the system, either themselves or via a sub-supplier.

Gjenstand
Anskaffelsens omfang
Estimert totalverdi: 60 000 000 NOK 💰
Kort beskrivelse:

A new Guardianship Act came into force on 1.7.2013 and responsibility for guardianship was transferred from municipal supervision to the county governor offices. A case processing tool (Vera) was developed that is used by case workers at the county governor and the Norwegian Civil Affairs Authority (SRF) to manage guardianship from start to finish, including making decisions, follow-up of cases, replying to enquiries, follow-up of finances and supervision. Vera is used by approx. 250 case workers and approx. 67 000 guardianship cases are managed in the system. The system consists of joint interface that connects several components in a SOA architecture mainly based on JAVA and Sharepoint, which handles case processing, including document production and archiving, as well as a finance module for controlling guardians´ financial resources.

SRF shall enter into a new maintenance contract that will come into effect at the latest 1.7.2019. The aim of the procurement is to procure a general system for application management of Vera.

As a starting point, “application management” means operation and maintenance of the application, as well as other management assignments connected to the application. The procurement also includes options for further development of the system.

The tenderer will, amongst other things, have overall responsibility for maintaining and further developing the different modules included in Vera. We would like the tenderer to function as a collaboration partner for SRF, particularly with a view to the optimisation and further development of the application and the use of new technology such as robotisation, automation and artificial intelligence. The procurement also includes an option to expand the system to include SRF's other fields.

Estimert verdi eksklusive mva: 60 000 000 NOK 💰
Varighet: 36 måneder
Beskrivelse av fornyelser:

The contract will be valid for 3 years, with automatic renewal for 1 year at a time, unless notice is given.

Beskrivelse av opsjoner: See the tender documentation.
Tilleggsinformasjon:

1) Tenderers can base their system on continued operation at the existing operational supplier.

2) Tenderers can also tender for a total system (maintenance, operation and other management assignments), in which the tenderer would take on the operation of the system, either themselves or via a sub-supplier.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten: The tenderer shall be a legally established company.
Økonomisk og finansiell stilling: Tenderers must have sufficient financial capacity to carry out the assignment.
Teknisk og faglig kapasitet:

Tenderers are required to have sufficient competence and capacity to implement the contract.

Prosedyre
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 4 måneder

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 986 186 999
Kontakt
Kontaktpunkt: Hallvard Flateland
Adresse til kjøperprofilen: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/342014 🌏
URL for dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=214564&B=DFO 🌏

Utfyllende informasjon
Klageinstans
Navn: Statens sivilrettsforvaltning
Postadresse: Postboks 8027 Dep.
Poststed: Oslo
Postnummer: 0030
Land: Norge 🇳🇴
E-post: post@sivilrett.no 📧
Internettadresse: https://www.sivilrett.no 🌏
Kilde: OJS 2018/S 119-272094 (2018-06-21)

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