Sales services — Telephone follow-up

Norsk Tipping AS

This competition concerns sales services in the form of telephone follow-up of Norsk Tipping’s agents.
In order to follow-up with our dealers, provide better service and optimise communication, Norsk Tipping uses various forms of sales services as a supplement to our own employees. Telephone follow-up comprises follow-up of product launches, campaigns and activities in the dealer network via telephone.

Frist

Fristen for mottak av tilbud var 2018-01-26. Anskaffelsen ble publisert 2017-12-18.

Leverandører

Følgende leverandører er nevnt i tildelingsbeslutninger eller andre anskaffelsesdokumenter:

Hvem? Hva? Hvor?
Anskaffelseshistorikk
Dato Dokument
2017-12-18 Kunngjøring av konkurranse
2018-02-24 Kunngjøring om tildeling av kontrakt
Kunngjøring av konkurranse (2017-12-18)
Gjenstand
Anskaffelsens omfang
Tittel: Promotional services
Referansenummer: NT-17-0800
Kort beskrivelse:
This competition concerns sales services in the form of telephone follow-up of Norsk Tipping’s agents. In order to follow-up with our dealers, provide better service and optimise communication, Norsk Tipping uses various forms of sales services as a supplement to our own employees. Telephone follow-up comprises follow-up of product launches, campaigns and activities in the dealer network via telephone.
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Metadata for kunngjøring
Originalspråk: engelsk 🗣️
Dokumenttype: Kunngjøring av konkurranse
Kontraktens art: Tjenester
Forskrift: Det europeiske økonomiske samarbeidsområdet (EØS)
Felles innkjøpsordliste (CPV)
Kode: Salgsfremmende tjenester 📦
Tilleggs-CPV: Spørreundersøkelser via telefon 📦
Utførelsessted
NUTS-region: Norge 🏙️

Prosedyre
Prosedyretype: Åpen anbudskonkurranse
Tilbudstype: Innlevering for alle delkontrakter
Tildelingskriterier
Det mest økonomisk fordelaktige tilbudet

Oppdragsgiver
Identitet
Land: Norge 🇳🇴
Type tildelende myndighet: Annet
Navn på tildelende myndighet: Norsk Tipping AS
Postadresse: Postboks 4414 Bedriftssenteret
Postnummer: 2325
Poststed: Hamar
Kontakt
Internettadresse: http://www.norsk-tipping.no 🌏
E-post: nt-17-0800@norsk-tipping.no 📧
Telefon: +47 62514000 📞
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/158884 🌏

Referanse
Datoer
Sendt dato: 2017-12-18 📅
Innleveringsfrist: 2018-01-26 📅
Publiseringsdato: 2017-12-20 📅
Identifikatorer
Kunngjøringsnummer: 2017/S 244-511095
OJ-S-utgave: 244
Tilleggsinformasjon
This service was one of three service areas within sales services that were announced in 10.2017 in the procurement NT-17-0500. The competition on the service area “Telephone follow-up” was cancelled due to a lack of competition, and is therefore released for competition again here.
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Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
This competition concerns sales services in the form of telephone follow-up of Norsk Tipping’s agents.
In order to follow-up with our dealers, provide better service and optimise communication, Norsk Tipping uses various forms of sales services as a supplement to our own employees. Telephone follow-up comprises follow-up of product launches, campaigns and activities in the dealer network via telephone.
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Estimert totalverdi: 4 000 000 NOK 💰
Kort beskrivelse:
Norsk Tipping wants to enter into a framework agreement with one service provider for telephone follow-up connected to the distribution of Norsk Tipping’s games. Follow-up via telephone is used as a tool to assist the company’s approx. 3 600 dealers to achieve the optimal effect of activities and implementation. Examples of assignments (the list is not exhaustive):
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— follow-up of product launches, check knowledge of dealers, ensure that the correct coupons/lottery tickets and supplies are available,
— follow-up of market campaigns, check that the correct posters and other materials are in place,
— follow-up of promotional products
— follow-up of sales contests,
— mapping of training needs for the dealer's employees.
Estimert verdi eksklusive mva: 4 000 000 NOK 💰
Varighet: 24 måneder
Beskrivelse av fornyelser: 1 year + 1 year.
Tilleggsinformasjon:
This service was one of three service areas within sales services that were announced in 10.2017 in the procurement NT-17-0500. The competition on the service area “Telephone follow-up” was cancelled due to a lack of competition, and is therefore released for competition again here.
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Utførelsessted
Hovedsted eller utførelsessted: Hamar.

Juridisk, økonomisk, finansiell og teknisk informasjon
Vilkår for deltakelse
Egnethet til å utøve yrkesvirksomheten:
Legislated requirements:
— the tenderer shall have their tax and VAT payments in order,
— the tenderer shall be a legally established company.
Økonomisk og finansiell stilling:
Satisfactory finances are required:
— income statement and balance with notes, as well as annual reports and the auditor's report for the recent 2 years. A cash flow statement is required for the companies that are obliged to provide such,
— credit assessment/rating, not older than 6 months from the tender deadline,
— the last available quarterly accounts with the balance for the current year, if it is more than 6 months since the last annual accounts,
— any other information of relevance to the company's fiscal figures.
Teknisk og faglig kapasitet:
The tenderer’s organisation:
— the tenderer shall have an organisation that has competency and capacity to fulfil the contract.
Quality assurance:
— tenderers shall have a good and well-functioning quality assurance system for the services that shall be provided.
Kontraktutførelse
Vilkår for kontraktoppfyllelse:
— wages and working conditions in public contracts (Point 8 of the framework agreement),
— Norsk Tipping’s ethical guidelines for service providers (Annex 11),
— confidentiality statement for external parties (Annex 12).

Prosedyre
Tidspunkt for mottak av tilbud: 12:00
Språk som tilbud eller forespørsler om deltakelse kan sendes inn på: norsk 🗣️
Tilbudets gyldighetsperiode: 2018-04-26 📅
Dato for åpning av tilbud: 2018-01-26 📅
Tidspunkt for åpning av tilbud: 12:00

Oppdragsgiver
Identitet
Nasjonalt registreringsnummer: 925 836 613
Annen type oppdragsgiver: Governmental special law company
Kontakt
Kontaktpunkt: Marit Lier
Adresse til kjøperprofilen: https://kgv.doffin.no/ctm/Company/CompanyInformation/Index/1096 🌏
URL for dokumenter: https://kgv.doffin.no/ctm/Supplier/Documents/Folder/158884 🌏

Referanse
Tilleggsinformasjon
The tenderers shall complete the European self-declaration form ISDP — request for qualification requirements. The form is attached to the competition documents. Guidelines can be found in the tender documentation.

Utfyllende informasjon
Klageinstans
Navn: Norsk Tipping AS
Poststed: Hamar
Postnummer: 2315
Land: Norge 🇳🇴
Kilde: OJS 2017/S 244-511095 (2017-12-18)
Kunngjøring om tildeling av kontrakt (2018-02-24)
Gjenstand
Anskaffelsens omfang
Totalverdi for anskaffelsen: 4 000 000 NOK 💰
Metadata for kunngjøring
Dokumenttype: Kunngjøring om tildeling av kontrakt

Prosedyre
Tilbudstype: Ikke aktuelt

Referanse
Datoer
Sendt dato: 2018-02-24 📅
Publiseringsdato: 2018-02-27 📅
Identifikatorer
Kunngjøringsnummer: 2018/S 040-088772
Refererer til kunngjøring: 2017/S 244-511095
OJ-S-utgave: 40
Tilleggsinformasjon
This service was one of three service areas within sales services that were announced in 10.2017 in the procurement NT-17-0500. The competition on the service area ‘Telephone follow-up’ was cancelled due to a lack of competition, and is therefore released for competition again here.
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Gjenstand
Anskaffelsens omfang
Kort beskrivelse:
Norsk Tipping has entered into a framework agreement for telephone follow-up related to the distribution of Norsk Tipping’s games. Follow-up via telephone is used as a tool to assist the company’s approx. 3,600 dealers to achieve optimal effect of activities and implementation. Examples of assignments (the list is not exhaustive):
Vis mer
— follow-up of promotional products,
— mapping of training needs for the dealers employees.
Tilleggsinformasjon:
This service was one of three service areas within sales services that were announced in 10.2017 in the procurement NT-17-0500. The competition on the service area ‘Telephone follow-up’ was cancelled due to a lack of competition, and is therefore released for competition again here.
Vis mer

Prosedyre
Tildelingskriterier
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vekting): 60
Vekting av pris: 40

Tildeling av kontrakt
Dato for kontraktinngåelse: 2018-02-05 📅
Kilde: OJS 2018/S 040-088772 (2018-02-24)
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